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March 2024 by laura zachary
I have never had bad customer service at the office. I always get my mail.
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February 2024 by Mehmet Topal
One of the worst usps location ever. They dont know how to print receipt even.usps should fire all employees in this location or Close the location. Worst worst worst.Dont leave your packages without receipt. Dont cry if your package lost…
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January 2024 by V
LOST MY PACKAGE for the SECOND TIME!!!!Im still waiting and nothing!!!! No calls no nothing! Never will i ship at this location. And lady is RUDE!
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December 2023 by brian beez
And it continues , I don’t get bills/important mail sometimes bc I guess they’re delivered to other homes , must be bc we constantly get other peoples mail, double of ad flyers to a 1 family , double Hawthorne calendars to a 1 family, I’ve complained years ago, and a few more times over the years, nothing changes, I’m always told they’ll have the post master get back to me about these issues , never happens .. When I ask other people from any other town they don’t have these issues , if so it is a very rare occurrence, they say it’s nuts and I must be exaggerating, nope , I’m definitely not ,this towns office is either run horribly or the delivery workers are just this terrible and lack simple reading skills and logic , I have no idea , but it is absolutely ridiculous and very frustrating that it just can’t be fixed.. It’s a hard working job yes , but not difficult at all as far as brains and logic . The address is on the mail , bring to such address in your route, that’s it.
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December 2023 by Jesus Collado
if i could give this place zero stars, i would. lady that works here is completely incompetent and useless. i always ship out the same items and all of a sudden she now tells me i can’t ship something out because its too small and i need an envelope. never coming here again. theres a reason this place is rated so poorly.
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August 2023 by Jose duran
Terrible service.Went in there for an address change and they didnt know what to do.They told me to go somewhere else because they can deal with it.Until I said I will wait for the supervisor to arrive then all of the sudden they knew how to deal with it.Horrible service.
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December 2022 by Jacqueline Kabrel
This is the third time I’ve had packages go missing, with little to no help from the post office to locate them. Another time I paid for priority shipping, only to have it returned all soaking and shredded.
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September 2022 by Michelle S.
I honestly believe that you get the energy you give. I've heard the "horror stories" about the Hawthorne Post Office and I have avoided it for the almost 2 years I've lived in town. Today, I didn't have time to go elsewhere. I took a deep breath and went inside with my package. I was the only customer there. The woman at the counter was extremely friendly. By the end of the transaction she asked "your first time here?" I said yes. She said "I can tell because you are so smiley. Have a great weekend!" And she was smiling back at me through her mask. I hope people can put past experiences behind them and give these postal workers a chance to surprise you. They're doing their best with what they're given.
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August 2022 by Godfather1977
So I was supposed to receive a package from USPS today,.... September 26th, 2021 by 9pm. It has been out for delivery since 9am 09/26/2021. There were USPS trucks delivering most of the day. So I guess I should contact the local authorities for a stolen package. Thank you Hawthorne Post Office on Diamond Bridge Ave. Unsuccessful. 9:08pm 09/26/2021. Considered as STOLEN PACKAGE..... Local Authorities Contacted. The Hawthorne location should be closed down permanently or be investigated. . Unprofessional and Unreliable. Lazy people getting paid for not doing their job.
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June 2022 by Johanna Lao
I go almost all week to that post office for how many years now. A lot of employees has been there and left but my favorite one is still there .Her name is Nydia. And she has become my friend. An great example of how postal employee should be. And also a shout out to my mail man Edward another great employee. Never had a problem with my Mail if he is working
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March 2022 by Thomas
I've been shipping and receiving high-end collectible instruments for the past 12 years through the Hawthorne post office. I've never experienced a lingering problem. I find Apollo the postmaster to be the most helpful I have ever dealt with.
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December 2021 by Gul Garewal
This post office does not deserve even one star. Worst post office ever!!! They lost 21 packages of mine and did not do anything to find it. The employees act like they are doing us a favor by working there.. Bad customer service, lazy people, will never go there again.
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October 2021 by Gadgets & Life
So I was supposed to receive a package from USPS today,.... September 26th, 2021 by 9pm. It has been out for delivery since 9am 09/26/2021. There were USPS trucks delivering most of the day. So I guess I should contact the local authorities for a stolen package. Thank you Hawthorne Post Office on Diamond Bridge Ave. Unsuccessful. 9:08pm 09/26/2021. Considered as STOLEN PACKAGE..... Local Authorities Contacted. The Hawthorne location should be closed down permanently or be investigated. . Unprofessional and Unreliable. Lazy people getting paid for not doing their job.
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September 2021 by David L.
Each time I've come both ladies at the counter are helpful and very friendly. I really appreciate the good service here.
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August 2021 by Nicole Giannetti
Horrible!!! Every time I go to Hawthorne post office I’m there is some issue. Normally have to wait a minimum of 15 minutes, workers don’t know how or refuse to help & many have a horrible attitude. They wouldn’t even give me a pice of tape! Never going back here again. Instead I’ll drive the same distance to Glen Rock post office where they are helpful , know what they are doing & have a good attitude.
