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April 2024 by Stacy M.
Six-Star Service at Highlands, New Jersey CVS! I can't say enough wonderful things about the CVS in Highlands, New Jersey! Pharmacist Jerry absolutely deserves a six-star rating for his dedication and helpfulness. He went above and beyond the call of duty to secure medication for us, tirelessly coordinating transfers with another CVS all the way in Connecticut. Loretta, the lead team tech, was equally fantastic. Professional, friendly, and clearly passionate about her work, she's building a new team that promises to be amazing! Even under pressure, Jerry and Loretta were the epitome of composure and kindness. They never let on the challenges they might have been facing while ensuring we received exceptional service. (This review is long overdue, but their incredible service stuck with me!) Thank you, Jerry and Loretta -- and the rest of the team members! You're a shining example of what exceptional customer service looks like.
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February 2024 by David French
Spend $30 get $10 ExtraBucks reward was not honored, even though I spent over $40 for 2 items. Only the lower priced item was recognized as part of the offer ($13.49), and therefore CVS failed to accept over $30 in purchases. (Never mind the fact the online price given was $36.79 for a knee brace, but in the store it was $46.99!!).EDIT: The manager in the store VERY helpfully short-circuited the whole issue of the $10 ExtraBucks by refunding the cost if the second item ($13.49) which very much compensated me satisfactorily. KUDOS TO CVS!
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December 2023 by Jeffrey Arnaiz
Called for information on pcr test the automated system will not allow you to get someone on the phone so a simple question. Total waste of time.
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September 2023 by Colin Goodall
The staff is fine, the service is fine, the selection is good, the pharmacy and minute clinic are great, BUT the prices are inflated and unreasonable. $15 for face lotion that used to be $12 and is $9.50 on Amazon. Ever since Harman/Face Values closed, prices at CVS have climbed and climbed. I’ll pay $12, but not $15. Hello Amazon.
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July 2023 by Peter Casbar
Incompetent and literally the worst pharmacy I’ve ever experienced. Consistently making mistakes and rude employees. Never accurate! Do yourself a favor and use a different pharmacy!
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July 2023 by Claire K.
Much, much, MUCH improved pharmacy staff!!! The pharmacists and Minute Clinic docs have always been really great (patient, knowledgeable, friendly) but for years, have had very frustrating experiences with the pharmacy techs at this CVS. Seems they've made some really good new hires.
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June 2023 by Rich Huang
I hate to come this store to get some medicine, I come from local ,want to support local businesses! I love CVS but not this location in highlands..But the fat lady who is the store supervisor has terrible service and so rude, refuse to help customer get the right stuff, unwilling to told me to find by myself. This is the second time happened…I felt so bad leaving the storeNever ever come back here again!
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May 2023 by Victoria Rodriguez
Come here a lot, never have issues & the staff is very nice
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March 2023 by Robin Greene
Excellent store. Always clean and an excellent staff!! The Pharmacy Technician at the drive thru is always so professional! Would highly recommend.
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January 2023 by Marz NJ
Ughhhh...this CVS location.....not the first time I feel like that about this store. Sometime ago I send some photos to be printed, after receiving an email that they are ready, I went to pick them up. I was told (without clerk even checking it first) that printers are down and they are not printing anything since yesterday. I walked around the store for few minutes, and when there was a different person at the register, my photos miraculously were there...today they put hand written note saying "power outage" and the store is closed. All the lights in the store are on, and parking lot lamps are on...so go figure...
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December 2022 by Susan E.
Went into the store today and they were playing the most disgusting pornographic music on the intercom. If I had a child, I would've ran them out of the store. If this is the kind of music, they play in all the CVS stores I recommend that you do not bring your children into a CVS store.
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November 2022 by David DePalma
Very Slow in a Pharmacy that seems to be very busy, not good. Seems to be a lot of confusion at times. However, they were perfect during COVID follow the money.
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November 2022 by Terri Hennessey
Highlands, NJ CVS is awesome! They have wonderful customer service. Friendly and helpful!
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November 2022 by Jack Attack M.
They take a long time fill anything. The pharmacy takes lunch breaks in the middle of the day , when most people are trying to drop off information. Makes no sense so many pharmacists they can't rotate and be open the entire day.
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October 2022 by Eduardo Correia
Worst service costumer. They are rude and refused to fill a prescription because they were closing in 15min and told me to go to a 24h pharmacy if I needed the medication. What kinda service is this? I work in healthcare and they should not be allowed to deal with patients. Dangerous people and should be shut down.
