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October 2023 by ann A
Honest people who don't try to upsell other work that could get done. Fast & polite
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September 2023 by Daniel Piepoli
Super clear and concise when issues arrise. Always provide several avenues of repairs and maintenence tips!
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September 2023 by CARLOS MORA
Tim jerry and all the guys are great ! It’s difficult to find a service station that goes the extra mile for their customersI’ve been maintaining my cars there for years and the work and prices have always been worth itAnd notice those giving bad reviews are trying to get overSaad Danish ?? Your name says it all SaadService: Carburetor cleaning
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July 2023 by Saad Danish
Disappointing Experience at American Tire: Poor Customer Service and UnprofessionalismI recently had the unfortunate experience of visiting American Tire for a tire repair, and I must say it was an incredibly disappointing encounter. Not only did they scratch my wheel during the repair process, but their subsequent handling of the situation left much to be desired.When I brought the scratched wheel to the store manager Jerry’s attention, instead of taking responsibility for their mistake, the manager(Jerry) displayed an astonishing lack of professionalism. Rather than offering a solution or apology, he immediately accused me of fabricating the issue, insinuating that I was dishonest and attempting to make a false claim. This behavior was highly unbecoming of a store manager and was completely unacceptable.I was shocked by the store manager's rude and dismissive attitude. Their refusal to accept their mistake and their blatant attempt to shift blame onto me as a customer was deeply disheartening. As a customer who expected professionalism and quality service, I was left feeling betrayed and disrespected.Furthermore, the manager's claim that they had witnessed numerous other customers attempting to make false claims only added insult to injury. This generalization not only undermined the credibility of genuine customer concerns but also demonstrated a lack of empathy and understanding towards their patrons.In addition to the damaging scratch on my wheel, the overall customer service experience was subpar. The lack of accountability and the disrespectful behavior exhibited by the store manager were major deterrents. It is disheartening to see a business fail to take responsibility for their mistakes and instead engage in a blame game with their customers.Based on this encounter, I cannot recommend American Tire to anyone seeking quality tire repair services or professional customer care. The lack of accountability, unprofessional behavior, and failure to address their mistake are significant red flags that should not be overlooked. I hope this review serves as a cautionary tale for others, urging them to consider alternative options when it comes to their tire repair needs and for American tire management/ownership to provide additional training, to store managers on how to professionally deal with a customer.Service: Tires
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July 2023 by Saad D.
Disappointing Experience at American Tire: Poor Customer Service and UnprofessionalismI recently had the unfortunate experience of visiting American Tire for a tire repair, and I must say it was an incredibly disappointing encounter. Not only did they scratch my wheel during the repair process, but their subsequent handling of the situation left much to be desired.When I brought the scratched wheel to the store manager Jerry's attention, instead of taking responsibility for their mistake, the manager(Jerry) displayed an astonishing lack of professionalism. Rather than offering a solution or apology, he immediately accused me of fabricating the issue, insinuating that I was dishonest and attempting to make a false claim. This behavior was highly unbecoming of a store manager and was completely unacceptable.I was shocked by the store manager's rude and dismissive attitude. Their refusal to accept their mistake and their blatant attempt to shift blame onto me as a customer was deeply disheartening. As a customer who expected professionalism and quality service, I was left feeling betrayed and disrespected.Furthermore, the manager's claim that they had witnessed numerous other customers attempting to make false claims only added insult to injury. This generalization not only undermined the credibility of genuine customer concerns but also demonstrated a lack of empathy and understanding towards their patrons.In addition to the damaging scratch on my wheel, the overall customer service experience was subpar. The lack of accountability and the disrespectful behavior exhibited by the store manager were major deterrents. It is disheartening to see a business fail to take responsibility for their mistakes and instead engage in a blame game with their customers.Based on this encounter, I cannot recommend American Tire to anyone seeking quality tire repair services or professional customer care. The lack of accountability, unprofessional behavior, and failure to address their mistake are significant red flags that should not be overlooked. I hope this review serves as a cautionary tale for others, urging them to consider alternative options when it comes to their tire repair needs and for American tire management/ownership to provide additional training, to store managers on how to professionally deal with a customer.
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July 2023 by Saad D
I recently had the unfortunate experience of visiting American Tire for a tire repair, and I must say it was an incredibly disappointing encounter. Not only did they scratch my wheel during the repair process, but their subsequent handling of the situation left much to be desired.When I brought the scratched wheel to the store manager ****** attention, instead of taking responsibility for their mistake, the manager(*****) displayed an astonishing lack of professionalism. Rather than offering a solution or apology, he immediately accused me of fabricating the issue, insinuating that I was dishonest and attempting to make a false claim. This behavior was highly unbecoming of a store manager and was completely unacceptable.I was shocked by the store manager's rude and dismissive attitude. Their refusal to accept their mistake and their blatant attempt to shift blame onto me as a customer was deeply disheartening. As a customer who expected professionalism and quality service, I was left feeling betrayed and disrespected.Furthermore, the manager's claim that they had witnessed numerous other customers attempting to make false claims only added insult to injury. This generalization not only undermined the credibility of genuine customer concerns but also demonstrated a lack of empathy and understanding towards their patrons.In addition to the damaging scratch on my wheel, the overall customer ********************** experience was subpar. The lack of accountability and the disrespectful behavior exhibited by the store manager were major deterrents. It is disheartening to see a business fail to take responsibility for their mistakes and instead engage in a blame game with their customers.Based on this encounter, I cannot recommend American Tire to anyone seeking quality tire repair services or professional customer care. The lack of accountability, unprofessional behavior, and failure to address their mistake are significant red flags that should not be overlooked.
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June 2023 by Cassia Dan
This place is a joke. After a week wait for the “diagnostic equipment”, my car was left there all day just to find out the work needed wouldn’t get done because the car was low on fuel. Give me a break, no phone call or anything. On top of that they treat my wife like she doesn’t know how a car works… “oh we think it’s fuel related and we may need parts”, but they never even looked at it. Right…. If they didn’t want to work on car they should have just said so. I’ll take my business elsewhere and you should too.Service: General repairs & maintenance
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June 2023 by MAGGIE F
Readjusted breaks/cleaned them, which i shouldnt bc breaks & drums were replaced in July 2021 (2yrs earlier). I didnt make 4k miles either. I picked up my car, smoke was coming out of the wheels. It was so tight i let go of the gas pedal, it wasnt rolling. It felt like the emergency break was on. They towed my car. No more. Also they quoted me a $1000 for a radiator. Radiator costs average $100. ?? Goodbye!
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June 2023 by M Fessak
Great master mechanics, spot-on diagnosis, hard working staff. And they’re honest. Only place we bring our vehicles.
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June 2023 by Dan M.
This place is a joke. After a week wait for the "diagnostic equipment" to be available, my car was left there all day to be told they couldn't finish the work as the car was low on fuel. Give me a break... no phone calls or anything. On top of it all, they treat my wife like she has no idea how a car works, "oh we think it's fuel related and may need parts", but they never got to look at it.... Right. If they didn't want to work on car, they should have said so. I'll take my business elsewhere and so should you!
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June 2023 by M M.
Would give 0 stars if I could. Brought my car in for not working ac unit and they did the test on my car for a leak, told me there was no leak and it just needed more freon. Leak test was $150 and then charged me $400 for labor. 3 weeks later my ac was blowing hot air again. Took it to them to look at it and said it would be $950 to fix and then claimed they didn't have me on file! Took it to a different mechanic and he said there's a hole in the holder for the freon. He then let me know that my model car had a recall for the AC unit which as a mechanic this place should have known, and advised me to take it to the dealership, who fixed the problem for $0. This place is a scam, cars don't "lose freon" without their being a leak which this place claimed. I wouldn't recommend coming here to anyone.
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May 2023 by Liz Bilder
Was at a competitor in town to change a headlight and I was told they don't do HID headlights. Took a chance and swung by Goodyear and not only did they say they could replace my bulb, but they had the part there in 20 minutes and did the job on the spot! On top of that, the staff there were super friendly, made me feel valued and the price was incredibly fair and reasonable. They have earned my business and I highly recommend them!
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May 2023 by Mike Hubert
u Haul Rental - This guy Rips you off. I rented a Van and took pictures of Odometer and gas gauges. The tank was not full, a bit over 3/4's of a tank. When I told the guy about it, he pushed back and said it was Ok just bring it back with the same. I did that and he still charged me an additional $10.00 to fully fill the tank. Ripped me off. Then the extra charges. Environmental fee $1.00, U Hauls Motor Vehicle Tax $5.00. A total rip off. I had to call Corporate and complain to get the gas and Environmental fee refunded. Don't use this guy, he takes advantage of the unknowing and make excuses to keep from refunding you. Take pictures and even then he will stiff you.
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March 2023 by Enthusiasts Garage
Never again. Went in for a simple alignment and when I picked up the car the steering wheel was crooked, and the driver’s seat wouldn’t lock into place since the mechanic had to move it. Went right back and left it for a few more hours. They called back and said all the issues were fixed and “there was a bag stuck in the seat rail” and that was the issue(doubtful). Drove the car home and the seat was still moving around somewhat so if you want it done right do it yourself. Spent 2 hours in the garage and removed the seat from the car and actually fixed the issue. (retainer spring popped out of place) Nothing but lies and sub-par work from these clowns.
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November 2022 by Mike Kucsan
Worst customer service at an automotive repair shop that I’ve ever had. Open dropping my truck off, I told them I need my car back by Saturday, as it is a company vehicle I need for work. I had to call to find out the status, 2 hours before the closed. They informed me that my car was still on the lift and they won’t be able to finish it, as they haven’t received an approval. When I told them I would be coming to pick it up, it was a problem. Highly recommend to use ANY other shop in Hillsborough.
