Home Improvements in Hillsborough, NJ

“I went to the SouthHampton NJ store to buy a trailer that was listed online as being in stock. When I got there the trailer in stock was damaged because a purchaser left the lot and the tire fell off. The closest store that had the 5.5x10 trailer was an hour away, but not far from my home. They tried to help be purchase online which was not an option (to hold my item). Very nice and helpful. I drove to the other store in Hillsboro NJ and they had 2 trailers, one w the hitch lever bent. I bought the good trailer by using the Affirm app. Employees never saw this way to purchase but helped me successfully to purchase in store w the app (it wasn't easy and it's Black Friday so......). They were stressed, kind, patient and very very helpful. I couldn't leave the trailer for any period of time to save it as a Xmas gift (you could make money letting people get it later btw) so I brought my husband to the store later in the day to surprise him. It was like going back to the store to meet friends for the reveal. Even though I had many issues, more related to the processes of the franchise) I had a wonderful (but stressful) experience and would definitely go back to both stores.”

“The store is clean and well stocked. Each person I asked for help knew where to find what I was looking for. Sean who was working the self checkout area was very friendly and service oriented. Sean multitasked effectively between multiple customers, including one customer who was needlessly rude and hostile. Sean still made the time to help me personally and to engage with me on a friendly level. The service Sean provided, and the conversation we had, led to me leaving the store with a smile on my face & bounce in my step having bought everything I’d come in to purchase.”