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June 2018 by Penny B.
The WORST Customer service ever received!! I went today to drive up ATM which died in the middle of my cash transaction. Went inside, the teller didn't have a clue how to handle it, so I was passed on to someone else. After 1/2 hour I was told she would stay on hold and I could leave and head to work. After not hearing back for 4 HOURS, I called them only to be told she was at lunch. 2 hours later I get a call from someone else saying that they couldn't help me today, that someone had to come check the ATM tomorrow because it was too late in the day today (this started at 9:30am btw) and when I started to get upset with her I was informed that if they wanted they could take up to 10 days to settle my dispute!! (subtle blackmail) I was then passed on to an 800 number to further help me only to be told that the branch could open up the ATM if they wanted and verify the deposits for the day and see the cash amount was over and credit my account!! WTH - I never use this branch but it was in my path this morning and I am SO sorry I stopped here. I'm certain if I made an error on my deposit it wouldn't take them 10 days to debit the difference from my account. Totally lost this customer!
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March 2013 by RR G.
The tellers are nice and they know your name if you go back. The lines generally aren't too long. But if you need to do anything else, prepare for everything to be screwed up. You cannot reach anyone by phone except your local branch or the "generic" 800 number. If you reach the generic number they tell you to call the branch where they can't do anything. Every account I've had has been messed up. I've been trying to close accounts for 9 months and they can't even do that correctly. I'm now in Washington State and they want me to travel back to NJ to do this! I've spent hundreds of hours on the phone with people I know (and who even recognize my voice on the phone before I even give my name) and they can't do anything. It takes weeks for anything to get done. Things that should be done in a visit or phone call can take several weeks and when there is an error (not if), they take several weeks to revert to the original state then have to take several weeks to re-do. In the meantime, they compound fees on top of fees due to their slowness in making simple deposits or transfers between accounts at their own bank. They hold this money hostage. Just try to reach anyone above the branch level or even try to look for an executive complaint line. No such thing exists. That ought to demonstrate the fact that the institution itself does not care to allow one to complain or raise issues above the local level. They don't want to know if the customer isn't satisfied. You WILL get customer surveys--they want to know about the teller--if they pushed the latest product, and if the teller greeted you by name. Well, PNC, when the institution messes up, and you don't care, having a teller that greets you by name and tries to push your latest product isn't going to help you.
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May 2011 by Matthew S.
If there is a way to be to friendly and helpful I think this bank had done it. The girls that work here are very pleasant and professional. They also offer free coffee. Make banking quick and painless.