June 2018 by Penny B.
The WORST Customer service ever received!! I went today to drive up ATM which died in the middle of my cash transaction. Went inside, the teller didn't have a clue how to handle it, so I was passed on to someone else. After 1/2 hour I was told she would stay on hold and I could leave and head to work. After not hearing back for 4 HOURS, I called them only to be told she was at lunch. 2 hours later I get a call from someone else saying that they couldn't help me today, that someone had to come check the ATM tomorrow because it was too late in the day today (this started at 9:30am btw) and when I started to get upset with her I was informed that if they wanted they could take up to 10 days to settle my dispute!! (subtle blackmail) I was then passed on to an 800 number to further help me only to be told that the branch could open up the ATM if they wanted and verify the deposits for the day and see the cash amount was over and credit my account!! WTH - I never use this branch but it was in my path this morning and I am SO sorry I stopped here. I'm certain if I made an error on my deposit it wouldn't take them 10 days to debit the difference from my account. Totally lost this customer!