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February 2024 by Scott Falzone
I will start off with the positive. The front desk staff was very friendly, and the level of care was competent. The vet was very nice and went over costs for everything which was very nice because she seemed to care about the financial impact this might have EXCEPT that she seriously underquoted me, and I was left with sticker shock at the additional $1800 over what she quoted. I called billing and received a very unsympathetic sorry that is the price. You can go elsewhere if you want. Which in the future I will definitely do. The last thing you need when your pet is having an emergency is to have to deal with unnecessary billing issues.
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February 2024 by Lori D. Nicely
Fastest service we’ve ever received at an ER vet. Staff were prompt, knowledgeable, and compassionate. Highly recommend.
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February 2024 by Pamela Carringer
Always available and provide caring, thorough treatment. I reccomend them.
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February 2024 by BruceFace Hunnid
Every person that works here is directly implicit in charging exorbitant prices for sub par pet care just because they prey on people willing to pay insane prices because they love their pets. Every single one of you should be ashamed of yourselves.Edit: it's two days later and my pet has passed. He passed on the literal car ride to a different vet (as instructed by you). This is on your conscious.
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February 2024 by Merryl Snyder
"Red Bank"Veterinary Hospital was known in the past to be a place to bring your pet to receive not only the best of care but compassionate veterinarians and personnel. An establishment with the highest credentials. OUR VISIT AND EXPERIENCE WAS JUST THE OPPOSITE AT "RED BANK"HILLSBOROUGH VETERINARY. At 9:30 a.m. Saturday January 13 2024 I called Red Bank Hillsborough Location. I specifically called this vet because of the two words "RED BANK" before their name. I had my dogs to the original Red Bank Vet Hospital before they ceased operation and was very satisfied with their professionalism and compassion. Not the same at this place. The receptionist answering that morning was unpleasant and short. The vet who examined my dog never used my dog's name. She examined her, stated the dog was not experiencing pain, no fever, and said she thought she had a UTI by what I told her about her actions in the last 24 hours. She then stated a Urinalysis and Blood Work was needed. She stated the urine test result would not be known for 24 hours. I did not learn until the next day this vet was not a regular vet working there and would be called in on weekends as needed. The cost for the 2 tests and visit was upwards of $1000. We received 13 Amoxicillin (should be 14 pills but missing one pill) We were told our dog already had the first pill and to give her the next pill 12 hours later. I called to be sure they gave her a pill. The receptionist said I could not talk to the vet.?? checked with the medication department and said no pill given. We were told by the staff she WAS given the medication.?? I was told it would be on the record, no pill given. By then I had lost all credibility and trust in this facility. I didn't know what to do, give her a pill or not. I asked the receptionist to please have the veterinarian who treated MonaLisa call me. NO-ONE CALLED. I waited 12 hours going by what the staff stated they gave her first pill, and not hearing back from anyone at Hillsboro Vet. I spoke to our regular vet on Monday January 14th and was told the blood work could have waited until Monday and Mona Lisa should not of had to wait 12 hours allowing the infection and discomfort to worsen. I called Hillsborough Vet right after speaking to our regular vet and was given no co-operation, I pressed to speak to someone in charge and given the name of the client advocate, Nicole. That was Wed January 16th. Today is January 23rd. After my persistent calls I got to talk to the Director Gina. She was also rude, non compassionate and stated before she hung up on me our dog could not have experienced more discomfort or worsening of infection in 12 hours. The fact is: THIS WOMAN IS NOT A VET, SHE IS NOT A VETERINARIAN!! NOT STUDYING TO BE A VET OR DOCTOR OF ANY KIND. SHE HAS NO RIGHT OR LICENSE TO MAKE THAT STATEMENT. I love my dog our family loves mozey, she is fiercely loved. Please read this every word is true. They are nothing like the original Red Bank Vet that I remember. My question is how and why they use "RED BANK" before the location name. Rudeness, No courtesy, No compassion, Medication mistake, and NON DOCTORS making medical observations and diagnosis only a Doctor should make. DONT BRING YOUR PET TO HILLSBORO VET. I excluded "Red Bank" because in my opinion and experience there is a world of difference between the two.Feb1 2024Following up to my post Jan 23, I haven't heard back from Nicole, Client Service or Gina, the Director. They never followed up to see how my pet was, not a word of concern or apology. I notified the Better Business Bureau with the details of the unprofessional experience we had at Hillsborough Vet and I hope pet owners think twice before they spend $$$$ and regret their visit. I have read some of the other complaints and I sympathize with these people. It's really sad when your pet doesn't have a voice. Beware when your pet is taken to the back rooms and you cannot accompany. They have had so many bad reviews. After just one, they shoul
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February 2024 by Kelly
Highly recommend.. always responsive with phone calls and thoroughly answering questions/concerns. My dog has been here multiple times; had multiple procedures/ surgeries and all the staff have been incredible in caring for him. They really take the time to address all concerns and care for my dog as if it was their own. THANK YOU for all you do!
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February 2024 by Loren Lemelle
Love Dr Catti. Great with my dog
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February 2024 by John Kowalski
Great experience as usual. Well trained caring nice vets - first class operation!
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February 2024 by adam wolf
One of only 5 dog cardiologists in the state - and she's fantastic
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February 2024 by Carol Calamoneri
Friendly staff, thorough exam, needle aspiration of dog's cyst and clear follow up directions. Calmed my fear.
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February 2024 by Amy S
Redbank Hillsborough saved my dog’s life last week. I myself am a veterinarian but sometimes small practices cannot manage severe emergencies that require 24 hour care and attention. This facility is clean and the staff is kind and caring and very knowledgeable. I received timely updates and was able to visit her and could see the top notch care she received. Thank you to the entire staff from reception to technician to emergency and critical care veterinarians. The facility is clean, organized and well run.
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February 2024 by Praveen Chandra
I brought my dog to Red Bank Veterinary Hospital in Hillsborough and I’m glad that I brought him here. The front desk was very polite and registered us. The doctor diagnosed that my dog was having fever and found a swelling that was causing pain and inflammation. The medicines she gave worked really great and my dog recovered in 3 days. The doctor was very knowledgeable and explained in detail the diagnosis. I was happy with the service and I would recommend taking your dear pet to this hospital.
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February 2024 by F D
My dog received great care , the Doctor was very knowledgeable and answering all my questions and concerns. Staff are very friendly and caring
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February 2024 by David Zarlengo
I have taken my Lab there twice, the staff and veterinarians were great both times. I would not hesitate taking your pet there.
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January 2024 by Cheryl Graziano
Dr Catti is the best and explains everything so well and her compassion and love for the way she takes care of our Apollo is the best !
