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February 2024 by Craig Fisherman
Worst customer service ever. Asked the woman behind the counter to change the card on file and she looked at me like I had two heads. Then she gave one of her colleagues a look and he started staring at me. She thanked him and he continued to stare at me throughout the transaction. It was the one of the worst/ weirdest experiences I’ve had as a customer. I will never go back to this terrible pharmacy.
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January 2024 by Paolo Casibang
I’ve never had a problem with this Walgreens and today a pharmacist went above and beyond to straighten out an insurance issue and assured I was able to have my medication.
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January 2024 by Imani Perry
Not sure why the reviews of this place are so low - maybe I just came in at the perfect time. The prices were great, and Nicole the cashier was super cheerful and made my day brighter. I'm guessing that more employees like her would get this store rated higher on Google. She deserves a raise!
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January 2024 by Adati Tarfa
Nice Walgreens staff were very helpful.
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January 2024 by Barbara B.
Every time I've come for a flu shot or Covid vaccine, it's like they've never done one before. At least 6 people working behind the pharmacy counter, so it's not a staffing issue. Filled out all my forms on line prior to the visit. During checkin, the associate spent 10 minutes staring at the screen and calling other associates over to consult with her. Had to re-fill in my forms. Waited for an hour with no chairs available. Sat on the floor because it's painful to my back to stand for long periods. Only 1 person in front of me. They need to analyze why it is such a lengthy procedure. It's a 2-minute jab!
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December 2023 by Sharon Wood
I stopped in today to pick up an online order and also to return a set of fairy lights I bought yesterday. When I asked the customer service representative if I could return them, she said they looked very used. I explained they were not very used, that they were labeled as warm white, and they are not warm white. She checked with the manager, and he said they looked used as well. Yes, they were not in the package as they were as I purchased them because I put them on a wreath and then noticed they did not match my warm white lights, then immediately removed them. The manager decided I could return them, but the whole experience was embarrassing, as the store was very busy. If either of the associates would have bothered to look at the receipt on my phone, they would have realized they were purchased yesterday. Therefore, not really sure how "used" they could appear. The customer service representative who helped me with the return, because the first associate couldn't manage to do that, was very nice. As was the woman who helped me pick up my online order in photo. I realize it's a busy time of year, and everyone is stressed, but please try and treat people with common courtesy.
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December 2023 by Frank Kennedy
So I've been trying to get my prescription for a week and their high-school kids working there are super untrained but that's just annoying. I waited 2 hours for them to fill my perception that was supposed to be filled last night and after the 2h of waiting the pharmacist who was standing there the whole time, says we don't have it. He didn't check anything. They r actually a public safety hazard
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December 2023 by Frank K.
Have been trying to get my perception for a week. They said they could fill it last night I go in today, they said they can fill it in 15 mins I wait there 2 hours the pharmacist that I've seen standing there paper clipping bags for 2 hours says "we don't have it". Guess it takes him 2 hours and no looking to decide he doesn't have it. Actually a public safety hazard. In the 2 hours I was there also witness 4 out of the 10 coustmers they had have a problem with their coustmer service. We need to demand new staff for future coustmers which I won't be one of!
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November 2023 by Tony L.
They only want to sale you the medication they have , & get very pool service, , I don't thing they now what is customer service , I thing they need to get no star it all
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November 2023 by Tiffany Santiago
Depending on their mood or possibly your race they will have someone sit and hold up a line on the drive through with people who do not have their prescription ready. My medicine was ready and I stood behind a car who clearly was not ready and was sitting and watching movies. I called and they told me I can come in or wait. HORRIBLE customer service.
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November 2023 by Samantha Valdez
David F. From the photos section was so helpful with helping me and my boyfriend with our passport photos. NotOnly did he take the pictures for us, but he even helped us at the kiosk to fill out all of our information. Waited only 15 mins for our photos to be ready.
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November 2023 by Raj P
I find the Hillsborough Wallgreens has come a long way with the automomated refill notifications. The staff and managers are polite and go out of there way to help find items.K. Kraus
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November 2023 by Nancy Urban
Pharmacy is horrible.Prescription not ready when texted the time for pick up.Needed another 35 minutes.Waiting the entire time.
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November 2023 by Lucas D
They sell distilled water in the drinking water section. Nobody should be drinking distilled water. Distilled water is for appliances….
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October 2023 by Leslie Freling
They don't know what they are doing. I called and was told they had the prescription I needed. I called CVS (another waste of time) and CVS said they transferred it, TWICE which is also probably bull. Walgreens claimed they never got it - phone calls back and forth for 2 hours only to learn that the Walgreen's person who told me they had the prescription I needed was WRONG. THEY NEVER HAD MY PRESCRIPTION TO BEGIN WITH! When I confronted them about it, the Walgreens Pharmacy tech was nasty about it. Customer Service - ZERO stars.