Walgreens

Most Recent Comments

• December 2023 by ava smith
  the old guy at the register was in a bad mood today and made it my problem for no reason even though i was just trying to buy something. when i was putting my phone number in i accidentally hit the wrong button and he said "can you put your phone number again and try to hit the right button this time" the costumer service is terrible from him. im someone who works in costumer service and i have never treated a costumer this way.
• December 2023 by Doris Lepore
  Walgreens Hillsdale- Chris G helped me at the Photo Center. His knowledge of the system, as well as his professionalism is an asset to this location. He was excellent in helping me make a memorable photo card. Thanks Chris G. Much appreciated.
• September 2023 by Emily Brogowski
  KT at the Walgreens in Hillsdale goes above and beyond for their customers. As multiple others were just kind of wandering around KT was attentive and engaged. They helped me solve a fedex label issue I was having over a three visit span until we celebrated victory once it got figured out. They deserve recognition and a raise bc they know more than the “manager” on the floor about the issues I was having and where I got a “it pisses the drivers off” from the manager I got “I’ll keep my eye out for a box to fit what you need” from KT. You need more KT and less of the guys who hide by the coolers instead of stocking anything. I worked retail and KT is the only actual hard worker I encountered there this week.
• September 2023 by Layla Lowndes
  Has everything I need great for kids and adults but people who work there arnt the nicest also has good selection of gift cards and birthday cards and candy!
• July 2023 by Kathleen Adams
  There has never been 1 time that they have gotten my prescriptions correct. The Asian pharmacist is the rudest individual that works with the public. It's incredibly sad seeing how she treats people with simple questions.
• July 2023 by Joseph
  I never thought I'd be reviewing a Walgreens (Pharmacy), but here I am. As someone who has moved around a lot, I totally underestimated the importance of having a trusted pharmacist in my life. The team at Walgreens in Hillsdale really cares about their patients and goes above and beyond to ensure they have the highest level of care. Thanks Lauren and everyone else behind the counter -- you are the best!!
• July 2023 by Eric Dauster
  Why does every prescription take so long to fill? Even the Walgreens automated app apologizes for taking so long
• February 2023 by Tyrell Jackson
  All around, a poor Walgreens. The main supervising pharmacist is nice and works as hard as humanly possible. The male pharmacy technician is knowledgeable and works as hard as something can work as well. Everybody else tries, I guess. The MAJOR problem is ratio. The pharmacy was* too busy for it's size, and much of the staff is wasted bumping into each other and holding on the phone for doctor's office calls all day and evening. Basic easy refills take longer than most other pharmacies, but they get done. Complicated issues with insurance companies and doctor's offices build up there often causing key staff working to get lost in tunnel vision. Hours are wasted "fixing" one prescription which hundreds of others wait. It causes small issues to be put aside and ignored. Patients wind up going without essential medication as these prescriptions get lost under endless piles for days on end. Issues happen at pharmacies, just not at the scale as they do at the Hillsdale Walgreens. Patients can't predict when or if they can pick up these medications since no one answers the phone. It's not simply challenging, it's honestly impossible to get through to any staff there. After you call and follow the prompts, you're put in a phone queue. After a LONG wait, you hear ringing. Then, you enter the second phone queue (this is when you're one of the flashing red lights on the phones.) Every time you "get through," you hear someone pick up the phone and immediately put you back on hold. This happens two or three times until a computerized voice says "good bye." Once you hear "good buy," the line disconnects and your out of luck. So, you try again... Again and again and again and again and again, no one answers. Basically, they wear you down to the point of giving up. You have to go in person, knowing that your medication isn't there, yet it's the only to get someone to try to address what is going on with your prescription.*All this madness was what it was like BEFORE they "remodeled." Did the remodel increase the size of the pharmacy? No. As if this wasn't enough, they bought all the buisness from a busy, yet closing local pharmacy. Now, all the madness is supercharged.TL;DR: Go elsewhere!
• February 2023 by Colin MacDonald
  Pharmacy only - terrible. Doctor called in prescription, waited few days, went to pick-up. They said they were out of stock and called us and left message. I work from home - no message was left. Pharmacist lied or their automated calls don't work. Either way, terrible customer service.
• December 2022 by J C
  Horrible !!! Ever since they took over the pharmacy across the street, no one answers the phone. It is terrible how Walgreens fails to hire the appropriate personnel
• November 2022 by Joseph Braun
  In order to provide a CONSUMER WARNING, I am revising my comments here of one week ago. If you formerly used Pascack Pharmacy, please:1. Check all prescriptions filled from Walgreen’s to make sure they are the correct medication and dosage level.2. Be reminded that you have freedom of choice regarding what pharmacy you use.3. If you choose another pharmacy besides Walgreen’s, consider for the sake of accuracy having your physician’s office phone in a new prescription to your new choice of pharmacy.My most recent incident came with my second needed prescription refill with the new pharmacy I chose instead of Walgreen’s. The pill strength for my heart medication was double what my current dosage is. Thank goodness I stopped to check and read the label. Walgreen’s had forwarded to this new pharmacy only an outdated prescription list that had no information about the lower dose my cardiologist has currently been prescribing for me. Something is scarily remiss in this transfer of records. Do not trust their accuracy.I did try to give Walgreen’s a fair chance after Pascack Pharmacy closed. My first experience at a renewal there required two visits onsite. No one seemed to know what was flying. I was grateful to be given three emergency pills. But then I was told I'd have to be given three more because my Rx was still not done -- but then I found out later that it was filled and waiting for my pickup -- but no one called to tell me that. The left hand certainly had no idea what the right hand was doing. I switched to a small personal pharmacy with no regrets. Other pharmacies are also having trouble getting prescription information from Walgreen's for people who want to switch pharmacies. One doctor’s office told me they needed two or three 20-minute call-waits with Walgreen’s to clarify a prescription. This is all a far cry from the fifty years of trusted, personal service we received at Pascack Pharmacy.
• November 2022 by Jim Aulita
  Also a Pascack Pharmacy transfer customer. Since I always saw lines at the pharmacy counter at this Walgreens I decided to call in and make sure my Rx's were transferred and I needed a refill on one. First call a guy answers and when I tell him what I am calling about he says please hold I will be right back. 12 minutes later I am still on hold and soon after I was cut off. Called back a few minutes later and was put on automatic hold with background music. You are caller please hold, got up to you are caller two than I was cut off again. A few years back I used this Walgreens for prescriptions and the service was poor so I switched to Pascack Pharmacy Hillsdale. Since Pascack closed their doors and transferred everything to Walgreens I thought I would give Walgreens another shot. After my call experience I switched to CVS mail order. I should mention the CVS pharmacies are no better than this Walgreens. Much easier to order through the CVS Caremark mail order.
• November 2022 by Olivia Korringa
  I went to this location today and left feeling very satisfied that I was able to get everything I was looking for, and more. From pain relief, to beauty and household products. The service is very friendly, and the place is very clean, with easy parking.
• July 2022 by Nanette Romano
  Giving a 5* review only because Ginny is always so nice and helpful, even if its not her beauty dept she is willing to help. She offers so much more than that store provides her, this Walgreens should be thankful they have her
• February 2022 by Amber C
  Excellent store. Been going here my whole life and never had a problem. The pharmacy department has always been accommodating and so is Ginny in the beauty department. She will always help make a recommendation! Returns are always easy as well. Thank you Walgreens of Hillsdale!