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December 2019 by Henry Velez
First visit and bad experience. They say they check your car and they really don't. Low tire pressure
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August 2019 by Terence Marshall
these guys are straight crooks. the car i wanted was not on the property when i first went they said it was at the dealer getting serviced. so i left a deposit to hold the car. thew called me back the following week and said the car was in their possession i can go put the down payment and fill out the paper work. when i get there the car is not on the premises but i can leave down payment and finish paper work. i put 8K down and traded my car to not have the car for another week, the car was still being driven by the previous owner. I got the car with a seat belt problem and transmission issues, mind you i havent had the car for a total of a month.
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November 2018 by Terrell P.
I bought my 2010 BMW from Exclusive Auto Group Inc. In early September. I had An incredible experience from the door in and from the door out. Working in the sales/customer service industry for over 15 years i have high expectations when I walk into establishments, especially where I'm being sold to (dealerships, furniture stores, galleries,banks, etc.) The thing that made me stop at exclusive on my commute home from Newark Penn was their line of attractive vehicles. I wasn't exactly looking to buy just yet, but I knew I wanted to purchase a new car in the coming months. I walked the lot briefly and was greeted by one of the sales reps who was extremely friendly and helpful. Of course she asked all the normal sales questions what i was looking for, how much i wanted to spend, etc.... I had answers for none of the questions. I just told her a specific payment amt i was looking for and i was browsing the lot and looking for something that might catch my eye at that . She wasn't to aggressive she told me to check out that lot and when i needed help just let her know. Shortly After I placed my eye on the 550GT and fell in love. She gave me the pricing details and i knew that it was definitely going to be above my budget and what i would probably even consider not to mention my credit was not good at all at that time. I then met with Carlos the Manager. Told him my situation and how much i could afford to pay monthly he looked at me with a straight face and said do you work? lol the rest was history he got me a lower payment then what i asked. FANTASTIC CAR!!!! drives great no issues after buying it ( I waited 2.5 months to write my review). I was able to get my plates before the dealer plates expired. Carlos was very great to work with. He made sure the process went flawlessly and no pressure on they buyer at all. He gave wonderful advice he was transparent and honest. I've bought a number of cars used/new and i would say this was my best experience. O by the way I purchased the car within 2 weeks after seeing the vehicle but of course that was after i left my small deposit to hold the vehicle. Lol as carlos says "business doesn't run off hopes and dreams". after leaving my deposit i visited about 6 other dealerships in the newark/irvington area as well as somerset county and i will say they all wasted my time telling me about my credit and offering me payments $150 more then what i told them i could afford when i first walk through the door. They were pushy. they did not actively listen, and didn't offer me the payment i was looking for until i left there lot. Carlos will tell you yes or no. no time for games. I'm a satisfied customer and will recommend anyone to this dealership. Carlos if you read this keep up the great work, keep the integrity and remain transparent.
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October 2017 by Carmen Sanchez
I purchased 2 vehicles frm Carlos in the past 2 years and still have them both. Both great vehicles . Me and my family couldn't be happier definitely a recommended dealer to all my friends and family !!!! Thank you
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September 2017 by Rosy 80
RIP OFF CITY!!!!! DO NOT BUY FR THIS PLACE
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August 2017 by rose chaluisanth
RIP OFF CITY!!!!! DO NOT BUY FR THIS PLACE My husband purchased a car from this place. The vehicle did not even pass inspection and after months and months-CARLOS kept promising to fix it AND HE DIDN'T. They moved location from Hillside to somewhere in Newark. My husband was forced to pay out of pocket to fix the car (truck) and now CARLOS who claims to have "mailed" the ck didn't. We called him and he said "oh I will call you and meet you to give u the ck" AND hasn't. Now 2 weeks later he still claiming to have sent the ck!!!! THIS PLACE IS BAD FOR BUSINESS. #BBB #RIPOFFALERT CARLOS YOU'RE NOT A MAN OF YOUR WORD!
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March 2017 by LINDA COAXUM
Ripoffs Carlos is a slick talking con artist make sure u get a carfax if dealing with this place because Carlos is not straight up!!!
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January 2017 by danny slevin
This place is a joke. I put a deposit down and had my credit run for a 2000 Ford f350. After back and forth for a week and getting it to a monthly payment I was comfortable with, I decided to purchase the vehicle and told the owner I would be there by 4 to pick up and sign paperwork. One hour later the finance manager (who was not at work that day but called me from the office number) called to tell me he made a mistake and told bank it was a diesel motor and because it was a gas motor, they wanted way too much down bit that he would take care of it and get back to me the next day. No word the next day, I called and left message to call back. Next morning owner tells me bank won't finance and did I want something else. Next day I go to look and the truck is gone, sold out from under me even with a deposit left. Never gave me the chance to match the down payment the bank supposedly asked for. Side note, I told salesman I could put up to 4000 down. Long story short they got a better offer and gave me the shaft. I'll never deal with people that unethical.
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December 2016 by Mike Feliciano
Bought a honda there, it was a good experience, car still running fine after 1 year