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March 2024 by Robin Frierson
Ms. Bernice in Hillside NJ was excellent. She made the experience easy
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March 2024 by Denise Brown
Thank you Bernise for your great customer service.
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March 2024 by r randy
I'm sorry it took so long but I have to share this with you Beatrice definitely I give her high praise because she went beyond and that extra mile to make sure that I was taking care of knowing my situation also Mindy I have to give her a compliment also because when I called and they told me that they had given away my reservation I was highly upset but she also assisted with making sure that I was taking care of I also state that the individuals on the answering service should stop trying to do that bait and switch because they told me that my reservation mind you which was only 20 minutes from the time that I had came into your shop and spoke to Beatrice that it was no longer available I bring this to you attention because if it wasn't for the individuals at that site you would have lost a customer and who's to say how many you have already lost but Beatrice and n Mindy I'm sorry it took so long for me to post this but I want to thank you very much for assisting me and resolving that situation
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March 2024 by Fábio Castilho
Kenneth is nice!!!!
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March 2024 by Brian P
BIG BIG SHOUT OUT TO BERNISE YOU COME TO THIS HILLSIDE LOCATION ASK FOR HER !!!!
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March 2024 by Terranee Robinson
Bernice at Public Storage in Hillside WAS ABSOLUTELY AMAZING!!! She walked us through everything thoroughly and gave us the ultimate experience. She’s THE BEST GIVE HER A RAISE!!!! She deserves it!!! Thank you so much Bernice!!
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March 2024 by Albert Rodriguez
The management in this place SUCK nothing but attitude today Feb 29 2024 a van is blocking the sensor and the gate won't open went inside told the employee did absolutely nothing. I had to look for the van driver so he could back the van up for the sensor to work .
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March 2024 by Mertha Nieves
I would recommend this place to anyone who wants good customer service and price for storage. I would rent from them again if I ever needed to rent a storage. Very clean place. Very satisfied customer!!!Thank you Bernise for your outstanding professionalism and great customer service you rock
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March 2024 by Jennifer Nieves
Outstanding customer service from my first call to moving out. I worked with the young lady Bernise. She was above expectations and experiences I’ve had elsewhere. I will go out of my way to utilize this storage facility if I need to use one again. Always clean, always well-lit,
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February 2024 by Kenuel Saintyl
I have been a customer at this storage facility for nearly two years, and my recent experience has been disappointing and frustrating. I went to the office to pay my bill, but the employee working there made me wait for 45 minutes because she was on lunch break.Not only did I have to wait for an extended period, but it also caused me to be late picking up my daughter from the bus stop. This was completely unacceptable and showed a lack of consideration for the customers' time and needs.I understand that employees need breaks, but there should have been someone else available to assist customers during that time. The lack of communication and planning from the management is concerning and has led to a negative experience for me as a customer.I hope this feedback will prompt the management to improve their customer service and ensure that similar incidents do not happen in the future. As it stands, I am considering taking my business elsewhere due to this experience.
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January 2024 by Desmond Grant
Bernice was great she helped me with my online app and help me with some concern regarding my rent increase. Thank you Bernice for your great customer service
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January 2024 by Jah
Thank you Bernise for your great customer service
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January 2024 by Lawrence Douglas
Thank you Bernise for your help on helping me with my rental.
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January 2024 by Gamer455
Thank you for your great customer service Bernise
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January 2024 by catherine calderon
Honestly the cart situation is out of control. There are never any carts available. This is a known issue and it is still going on. There has to be a solution for the paying customers. I saw a gentleman using a stroller to bring his boxes in. I went into the office and they have 3 carts in there, but the office is closed at the moment. It is ridiculous to drive back and forth to find that once again I have to leave all my boxes in my car because there are no carts. Smh. I’m looking to move …
