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February 2024 by Zaher Hamdeh1986
The best customer service very helpful thank you , Omar
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February 2024 by Colm Clark
Khaled and the rest of the team were top notch. He was straightforward and transparent about all the costs and prompt with other details, such as when the car I’d put a deposit on was expected to arrive.Overall, buying a car from Khaled and the team at Route 22 was a great experience, which can’t always be said about some car dealerships.
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February 2024 by Samundra Kharel
I am compelled to share my recent experience at Route 22 to ensure transparency for potential buyers. My ordeal began on December 30, 2023, when I visited the dealership with specific preferences and a strict budget. Despite initial hesitations, negotiations with the salesperson seemed promising, leading to the agreement on a car, out-the-door price, and car delivery by Jan 15 as car was on transit.The situation took a turn on January 15 when I arrived to pick up my car. To my dismay, the dealership pulled my credit, assessed my income, and conveniently decided to increase the out-the-door price, citing the unavailability of the agreed-upon $1,000 rebate. Astonishingly, they waited until after scrutinizing my credit and income to inform me about the rebate discontinuation. This was very fishy!Feeling cornered, I contested the change, only to be told that my deposit did not imply a contractual obligation, and technically, they were not obligated to provide me with the car. To add insult to injury, they falsely claimed the signed price sheet from December 30, which had our price agreement, had been shredded.Exhausted and in need of the car urgently on January 15, I reluctantly agreed to share the cost of the rebate. This entire drama unfolded for a mere $1,000, making me question the value of a deposit, a signed agreement, and customer service at Route 22.Additionally, a few days later, I received a survey from their parent company to share my experience. Hoping that my feedback would contribute to enhancing customer service and promoting transparency, I honestly detailed the disaster I had encountered. Unfortunately, instead of using my survey constructively, the dealership's response was disappointingly childish and revengeful.This retaliation extended to my post-purchase experience when the dealership failed to communicate the delivery of my plates. In fact, I had to initiate contact with them twice to confirm the delivery (with no response to my first attempt). When I went to pick up my plate, the front desk lady offered to put it on my car, an offer I gladly accepted. However, my enthusiasm turned to frustration as I found myself waiting for more than 45 minutes, only to have the manager explicitly state that, due to my previous 1-star rating in their internal survey, they would not assist with fixing the number plate onto my car. While I don't mind taking care of such a simple task on my own, the childish and revengeful behavior exhibited by the dealership is beyond comprehension.I share my story in the hope that it sparks improvements in customer relations, transparency, and integrity at Route 22. Buyers deserve a dealership that values constructive feedback and responds with maturity and professionalism.
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February 2024 by Aastha Budhathoki
Absolutely terrible customer service at the car dealer! From unhelpful staff to long waiting times, the experience was a nightmare. Communication was poor, and it felt like they had no interest in assisting or addressing concerns. Avoid this place if you value your time and sanity.
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February 2024 by Ximena Guijarro
Totally satisfied with the customer service, the very professional work and above all they believe in you and help you make your goals a reality. Thank you Toyota-Route 22
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January 2024 by Andres Garcia
The service department representatives will make you feel awful for calling them. This is in reference to the conversation I had with a service representative at ext 4126 at 4:05 on 1/23/24. She placed me on hold and then hung up twice. When I called for the third time, she informed me I couldn't be helped, despite the fact that I had given her the number and vin as she had requested, "all I need is a status" I said. I asked her if I might speak to a superior. She told me the manager was not present moments after claiming to have spoken with him/her; why lie to me. I'm not a fan of publishing reviews, but this one warrants it.
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January 2024 by Katia Gomez
Worst place, don't go here
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January 2024 by Minnierees Pinterest
I understand documents have to be processed. To wait 6-8 hours promised week prior to have a vehicle bring in the amount you were told. Have a cobuyer to only be rejected. They need more trained and experienced staff. Its not just about a commission, but people time and customer service is important especially if we are there be serviced.
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January 2024 by Yefer AMARILES
The manager was too much of a hassle, first he gave me a price for the car and then he raised it, apart from that, when I went to buy the car I had the VIN of a car registered with my insurance, and then they told me that that car was already sold I found the Manager of this Dealer very confusing and a bit of a scammer...[Spanish]The manager was too much of a liar, first he gave me a price for the car and then he raised it, apart from that, when I went to buy the car I had the VIN of a car registered with my insurance, and then they told me that that car was already sold I found the Manager of this Dealer very confusing and a bit of a scammer.
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January 2024 by Linda Mione
great place to buy a Toyota
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January 2024 by Julio Cerna
Excellent good service as long as you are paying attention to what you are doing so far I am happy because here they speak the truth
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January 2024 by Deana Lazaro
Good experience with purchase of a vehicle. No pressure and plenty of attention and options.
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January 2024 by Diego Valladolid
**Undisclosed warranties added to contract without consent**I helped my father buy a new car, and despite agreeing to pay for a "market adjustment," the finance manager, Aaron Stevens, added three warranties without his knowledge or approval. To further obscure the inflated cost, he extended the financing term to hide the increase in monthly payments. My dad said the contract signing was rushed and in the end was only given a USB drive, being told that ever since COVID they no longer provide printed copies. Ironically, nothing on the sales side seemed to be affected by COVID protocols.After reviewing his contract at home, I discovered the undisclosed packages that my father knew nothing about, and promptly contacted the corporate office to file a complaint and start the lengthy process to get them removed. After multiple attempts to reach the dealership, I finally spoke to the GM Rod Solis who was more upset about the corporate complaint than anything else. He got Aaron on the call who of course defended himself and attributed the situation to a "miscommunication," one that benefited the dealership financially.Despite expressing my disappointment and requesting a readjustment to my father's originally approved loan terms Rod said that wouldn't be possible. All in all talking to the dealership did absolutely nothing.Beware of deceptive practices and lackluster customer service.
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January 2024 by Leigh Scherrer
This was the most seamless car purchasing experience! Eddie put us into the car we were looking for at a great price, with no nonsense. This is what buying a car should always be like. Very grateful to Eddie and the rest of the team at Route 22 Toyota. Would absolutely recommend and they will be our first call if we need another vehicle.
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January 2024 by shady kaleny
My friend recommended Mr. Nader and Mr. George Wael to me who also got their new car from. they were help me pick the most convenient car I needed .They were very professional, knowledgeable, and had a solution to every obstacle I faced.As a first time new car buyer, I had many questions and they were very easy to reach out to and always answered my question very fast either by phone or email. I was able to receive the best service that I needed to find the car my family and I needed with the help of Mr. Nader and Mr. George. I would recommend them to friends and family members who need someone very honest and knowledgeable.
