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September 2023 by anthony gemma
ZERO stars if I could… CHARGED TWICE Booked a rental a week prior on a cargo van. After taking almost 45 minutes to get me in the Van. I finally get in the van and the battery is dead. I tell myself no problem there’s another one. Go inside to explain the situation and they tell me I need to book another van at another Uhaul place because they have no more. I was dropped off by a friend to drive 3 hours home to move my apartment. Absolutely not. I say to them it’s your job to make sure the vehicles are in working condition. Put me in a smaller box truck for the same price as the cargo van and we’ll be good to go. No is what I was told. Finally the very disrespectful manager Tesha called and said that she will do it for less miles. Fine whatever I need to go it’s been an hour and a half at this point. Come to find out 3 days later this wonderful manager Tesha and her team CHARGED my card TWICE. 1 for $623 and 1 for $888. They charged me for both the dead van and the small box truck. I call back and try to resolve and I am ghosted. Finally get into contact today with somebody and Tesha has left for the day (1pm) The manager is a direct reflection on how this place is run and treats customers. Save time and literally almost $1000 and go to a different location.
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September 2023 by Pebbles Smart
The staff works hard behind the scene....but customer treat them poorly....place is clean...and easy to use
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September 2023 by Cathy Silverthorne
Not even worth the star .went to pick up my rental and i am gonna be nice but the female rep was rude face was all set up like she didn't want to be there ...attitude at 7 am in the morning ..not plesant at all .....lady please too early for that
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August 2023 by P P.
Warning: do not use this location if you are a sexual minority. My husband, who is gender nonconforming and I were discriminated against because of our gender expression, our perceived sexuality and our race. We had rented a Uhaul on the website and this was the pickup location. We innocently walked in completely unprepared for what was about to happen to us.The staff member refused to even look at us, refused to help us after numerous kind attempts requesting assistance and at one point towards the end of the encounter screamed at the top of her lungs in a very threatening manner, "Don't talk at me. Talk to me!" The staff member then screamed even louder, "Get out of my store! Get out of my store!" We had done absolutely nothing wrong, had simply come in to rent a Uhaul and were verbally assaulted and had a gender- and race-based hate crime committed against us.My husband and I, completely shaken exited the facility practically in tears. Luckily, we are strong people, accustomed to societal discrimination and thus went on with our day but I would sincerely warn anyone of doing business with the racist, homophobic and violent staff of this location.
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July 2023 by Buck Wheat
I have nothing but great things to say about this place. I made an appointment to have a trailer hitch receiver installed on my car so I can use it for mounting a bike rack. When I made the appointment over the phone the person that answer was very polite, professional, and courteous. He helped me set up the appointment and ordered the part I needed for my car. When I went today to my appointment, the place was very clean and organized. The young guy who took my car, Jeremy, was also very polite. He gave me an estimated time of 2 hours but had the job done in about an hour and a half. The installation was done with great care and had installed the trailer hitch without a scratch on the car. I can't recommend this place highly enough. Anybody I've ever spoken to or dealt with here has been very professional and polite. Great job, guys!
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June 2023 by Keedah Babb
Friendly and helpful staff....storage space was easily accessible.
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June 2023 by Solomon Middleton.Solomon
Uhaul system was down when I rented the truck so they used a “backup system”. They called a 1800 number and approved my debit card , I was handed the keys to the truck. Within an hours time I get a call from the manager , leaving a voicemail saying I stole the uhaul because my card declined. I immediately call uhaul and screen shot where the funds where taken from my account and the manager told me because it said pending , I wasn’t charged . The real problem was uhaul was trying to charge me twice and made me feel like I was a thief and so I quickly dropped my materials off and returned the truck. Once o get there the front desk person Josh, called a phone number and resolved the issue. This could have been done and I could have used my rental until my time expired instead I was still charged and was unable to use the rental for its duration. This should never happen to a customer.
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June 2023 by Chantel Abney
This place is terrible…customer service is at an all time low. The manager & employees are out of touch and using all the codes to get in is d**** Ramp was closed and that made my transport difficult…DO NOT GO HERE…oh and the elevators are always out of order.
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May 2023 by Brunno Jin
I rented a Cargo Van for a day, drove only 25 miles. At drop off the lady who “helped” took so long for a simple process of returning a vehicle. She said my receipt was going to be sent to my email, and as expected I didn’t received. After couple hours I had a extra charge of $63 in my credit card. Called customer service and lost a couple hours to find out that her report was saying that I drove the van for 85 miles (which’s impossible for the distance that I drove).The guy who was helping on this matter said he couldn’t avoid this payment and that I had to call the hillside store. Called and the guy went to the van and confirmed that the lady indeed did the wrong mileage, however he couldn’t do the refund at the time. Had to call again another day to talk with a manager who solved the problem but was rude to correct their own mistake. Terrible customer service
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January 2023 by Daniel Williams
Super helpful and great staff the equipment was ready for me on pickup and check in and everything went fine all pictures of damage was accurate definitely will use this place again
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December 2022 by Erick Cameron
Thank you so much Jonathan & Danielle! They were so patient with me trying to hook a trailer on my truck! Thank you so much guys! Really appreciate it!!!
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October 2022 by It’s Alexxx
The manager has the biggest attitude for 0 reason and the employees don’t know what the rules are so I got an extra fee for going based off what an employee said after I called them! Thanks hillside ☠️
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September 2022 by Carlos Marinho
Horrible service ac not working there excuse was it worked day before horrible
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June 2022 by Christian K.
Ordered 3 U-Boxes to be shipped from Uhaul in Hillside NJ to Atlanta GA. Only 2 of the 3 were correctly inventoried and shipped to Atlanta from the Hillside location. Spoke with the manager of the Hillside Uhaul location, who was blamed the moving company we hired through Uhaul for dropping the 3rd Ubox off after they were closed. This was strange since the movers sent me timestamped pictures when they were dropped off at the Hillside location at 3pm. Use this Uhaul location in Hillside, NJ at your own risk.
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June 2022 by Tnk Trucking
Pretty terrible business structure. I wouldn't rent a ubox from here like ever after talking to their manager.Super tight ubox dock area and on top of that, they are trying to play it cool by loading them 9 to 4. Good luck with that. Never picking up from here again.
