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March 2024 by Andrew Horowitz
Absurdly overpriced. Not clean. Very dark.
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February 2024 by Alexi Hernandez
For the price I paid, I don’t have any complaints. Only trouble I had was getting to the second floor as the elevator wasn’t working and I couldn’t find the stairs. Would recommend.
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January 2024 by Subh Subh
Helpful staff and the storage is situated in good location.
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December 2023 by Monique Campbell
It was a little confusing since it’s my first time doing this but once I got the hang of it, the place is amazing. Thank you.
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September 2023 by Artur Trela
Great customer service (Specifically Louis off site at the Grande location, I was on Adams. The unit is in a convenient spot, however, drove me a bit insane. The pavement in the unit can be bumpy, which makes things off the carts fly off. This is maddening if you have multiple smaller objects. The elevator is one use at a time, so if you have a moving company using it, you’re screwed unless you can use the stairs for whatever you are putting it or taking out. The units themselves were good & clean. Good hours for accessing.I would go to the home location rather than the Adams St. location if i were to get another unit.
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August 2023 by Justin Mangels
I did call your customer service and they just repeated the same thing over and over. "Talk to your insurance. Talk to your insurance. Talk to your insurance." Here is a helpful note for those looking to get insurance thru Cubesmart. It conveniently does not cover damage due to negligence maintaining a facility or rodent damage.
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August 2023 by Paige Tatulli
The staff in the Hoboken office was so helpful and friendly. They made the entire process so easy.
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July 2023 by Gabriel F.
Removing things out of a storage unit without permission or a heads up is unacceptable. I was cleaning my unit to add other items, but by the manager assuming that I was leaving and cleaning out my locker is the reason why I am rating it a 0. Respect and communication is key, which is something that the Hoboken CubeSmart team do not possess. I wasn’t moving out, I was cleaning out my locker so I can add other items and some were left behind inside my closed locker. It’s funny because no team member is ever in the premises to help but somehow were able to see in the camera that I was cleaning out my locker and went and removed items I had inside without consent. I have been punctual with my payments, and I never gave anyone the impression that I was irresponsible enough in closing the account without notice.
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July 2023 by Ryan Smith
Very good customer service. Nice guys and very willing to help.
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May 2023 by Collin Baja
My belongings were on second floor in middle of the facility and yet everything was damaged. Water damage mysteriously and staff was not helpful. Pricing increases got outrageous and majority of my things were damaged. I have chosen to move to different storage company and sadly cannot recommend CubeSmart
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February 2023 by Alex Gaskins
Easy access and friendly staff. I found the process of moving to be so much easier with CubeSmart :)
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December 2022 by Verushka Allende
Great experience! Yesenia, Luis, and Josh were extremely helpful. They were professional and easy to work with.
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December 2022 by Gursharan Bharth
Joshua and Giovanni were so very helpful and kind! 10/10 recommend!
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October 2022 by Jonathan Mitchell
I’m new to NYC and needed the storage short term as I was moving from my short term apartment into my townhouse. The manager communicated with me and was so helpful getting my storage setup before I came in. We found a unit that was close to the entrance where I wouldn’t have to climb all over the place to get my belongings. When I moved my belongings out, the salesperson working in the office that day was very helpful and friendly. No problems whatsoever. Very pleasant experience.
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October 2022 by Fabio Almeida
I contracted a Unit from CubeSmart in Hoboken and when I arrived with my items, the unit was at a high location and the ladder to be used to store the items wouldn't even fit well at the entrance of the unit. In addition the size of the unit was SIGNIFICANTLY smaller than the size contracted. When I asked the Storage unit employee he said the size was an "approximate" size. I cancelled it immediately - DON'T CONTRACT BEFORE YOU SEE THE UNIT.
