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February 2024 by Adam Reynolds
This is a really nice rental place with spot-on customer service -- great work, Tyler and Fatah on either end. Highly recommend.
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February 2024 by Jade Bayer
We recently rented a car for a funeral out of town. Despite an error in our booking, the staff were accommodating and friendly. Our feedback upon returning our rental was received professionally, and a gesture of goodwill was extended for our next rental. We will definitely be repeat customers!
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February 2024 by Andrea S
After a very disappointing experience at 2nd St. Jersey City Enterprise … I drove over to Hoboken to be exceptionally taken care of by Alex and his team/colleagues. They didn’t try to hurry me out the door or dismiss my questions as “policy.” They took care of me and I appreciate their attention to customer courtesy. Ask for Alex and choose Hoboken enterprise if you’re in the JC/Hoboken area.
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February 2024 by hitesh rajkumar
My original reservation was for one day. I extended my reservation over the phone by calling this Branch directly the phone operator failed to inform me about the extra charges if the car was returned after hours. The operator told me I could return the car anytime of the day so I did and I was charged for 3 days. I got the hold of the manager right after the transaction posted on my credit card statement and I was informed by him that he would take care and update me but I never heard back from him or saw them take any efforts to rectify their mistake.I would definitely avoid this branch!!!
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January 2024 by Ashi Krishnan
Great place to rent a car. I've been using these guys for past 5 years.
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January 2024 by Steve Hood
Needed a car for a one-way trip and this location was near me. Luci was an awesome help - courteous from the time I walked in until I drove away. Seamless process and I was in-and-putting no time. Wish everyone who worked in the service industry was this good!
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January 2024 by Michael Fisher
Overall I like them quite a lot, they're friendly and efficient. I've never been disappointed in the quality of their cars. I have just a few quibbles: First, their all-weather tires are not really all-weather, driving up north in snow and ice is dicey. Also, I requested an AWD vehicle to compensate for the tires, but up until the time of rental I wasn't sure I was going to get one (I did). Please keep these safety concerns in mind. Thanks.
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January 2024 by Ana M. Acosta
I had a great experience with Enterprise in Hoboken. The process was easy and quick. Ryan was very professional and walked me through process quickly and efficiently. The return process was also extremely easy. I will definitely be going back whenever I need a rental!
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December 2023 by Logan Curran
I'm a loyal Enterprise user I love it Great company, this last experience was just a little bummer because I called at the beginning of the week 5 days prior and 2 days prior to returning my car to try and switch my drop off spot. They were able to accommodate but they did charge me $300. Still great company just a bad experience.
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December 2023 by Mindy F.
the service, the people...all amazing. I can't say nicer things about them. I've been renting cars here for 10 years and they are the best.
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November 2023 by Sandhi Majumder
Enterprise provided an excellent service the car was fantastic. Huge shout out to Fatou and Steve for all their help at the Jersey City rental, will definitely go back and rent from them again.
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September 2023 by Young Park
This is a great location to rent a car. There was only 1 rep working Monday morning when we arrived, but he was super efficient and took care of everyone. They had plenty of cars and the rep made sure the vehicle was in good working condition prior to renting it out. Enterprise followed up with us a week later to let us know that our deposit was refunded. Everything was on point.
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September 2023 by senior Mastercard
All in all a bad experience. Most of the Team were more looking videos on their phones and chatting with each other than supporting me with the data sheets. Asking questions made me really uncomfortable since it felt like disturbing a private party.Afterwards at the car the Agent (Ryan) not instructed me into the car or other things i should be aware of driving in the US (tolls, tanking gas) although he noticed my european drivers license. He was more interested in selling the bumper insurance than explaining that the car is not insured and what insurance we should add at minimum.In the end the car were showing oil warning and other maintenance notifications all the time. I‘m glad that the car brought me back.As international I would never recommend to Rent a car there.
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August 2023 by Shashank Pai
Very friendly people at the Enterprise. It's one of the few ones open on sundays and the location is perfectly located in the heart of Hoboken.
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August 2023 by DRG
They do pick you up. That's the only good thing about this place. The SUV was filthy both inside and out and I mean disgusting inside. Somehow I even ended up with a rash on my shoulder from the seatbelt, that's how disgusting. From a safety standpoint, the wipers were useless during a rainstorm and I could barely see out the window. The SUV also shifted oddly and seemed to lack power, which made getting on the highway an adventure. Perhaps this is just a Chevy Equinox thing but still it's a safety concern. Add in the rattling from the sideview mirror and I'd say the experience was 100% awful. Thankfully it is only a rental to get me home while my car is in the shop, otherwise it would have gone straight back. Can't wait to return it as it's just taking up parking siting outside my home since I don't care to drive it. My advice would be to pick up at the actual Enterprise location so one can inspect and swap the vehicle if not satisfied.
