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December 2023 by La-Nay
They really don’t return calls and it’s maddening. They called Tuesday about my meds and were nice. I asked any my co pay and they couldn’t give info on that then. I called back and left a message on an extension. Then called again and left a message on the main line. No response
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December 2023 by Moe Maleh
Fantastic experience! Right when I walked in, I was greeted with a friendly hello and was asked if I needed help with anything. I was in and out within 5 minutes. The prices are great too!
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October 2023 by Krystal Harris
Long wait times. They DO NOT RETURN CALLS! I called all day from 11 am to 706pm to get my medication sent overnight to me as AN IVF patient and was told at 7pm that the cut off for them to send it to me was 430. IVF patients have a strict schedule of when to take meds and they single Handly have made this process more stressful then need be. I hope this cycle works bc I'll never deal with these unprofessional pharmacists again!!! And I plan to advocate that my Fertility clinic not use them as well. Their behavior is absolutely unacceptable.
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September 2023 by Samantha Taboada
Brittany was incredibly helpful with trying to expedite my medications. She spoke with multiple different people to try and work around my situation. I can’t thank her and Metro enough for being willing to do whatever they could to help me.
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September 2023 by Coralindah Montgomery
First in line for over 30 minutes. Got connected to an operator. They said they’ll call me back and never did. I get a text that same day at 6:45ish telling me to call them back, the text said they close at 7:30. I immediately call again and it automatically goes to voicemail due to them being closed even though they weren’t supposed to be closed for another 45 minutes. I left a voicemail. I then called the next day and have been “first in line” for over 30 minutes now
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August 2023 by zoey benge
I can’t recommend metro drugs enough. Vinny was so kind and helpful and made the whole experience a breeze. All my prescriptions were delivered to my apt same day, super easy. I’m very grateful and highly recommend!
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August 2023 by Malka Rosenzweig
Vinny Was incredible! He did everything he could to lower the costs of my medications! He was knowledgeable and extremely courteous!
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July 2023 by Scott Bovian
I never needed to interact with anyone over the phone, all communication was usually via text or email for me. However this worked out perfectly for me since I work night shift. I was able to speak to Brittany during the day. She called me at designated hours ; I asked her to call me and she directly got to the point about what my wife and I needed & what our prices would be. Our medications were delivered on time and my Sharps container and alcohol pads were neatly packaged with our other medications. Overall my experience was a 10 out of 10 and I am more than likely to recommend this pharmacy to my friends. Thank you Brittany
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July 2023 by Nicolette Pena
It can be frustrating to get someone on the phone but when you do Metro Drugs Pharmacy is great. The staff are all very nice and informative. If you can’t reach them, leave a voicemail, they call you back and expedite your order with urgency. That’s what happened to me. I spoke to Brittany from their patient services department. She clarified some misinformation I received and was very knowledgeable about the fertility process. Thank you Brittany for being compassionate and making me laugh.
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July 2023 by B Dee
I couldn’t give anything less than 5 Stars ⭐️⭐️⭐️⭐️⭐️ after speaking with Brittany. She was very informative and patient. I had many questions, and was very confused as this is my first go around — by the end of our call, I felt fully informed and confident for the next steps in this journey. ? - I will definitely return to Metro Drugs for anything I may need in the future.
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July 2023 by Sun
Unfortunately, I would not recommend using Metro Drugs Hoboken. I called several times the other day to speak to someone to ask questions about my medication and there was no answer each time. I also left a message and have not received a call back. I also called today and there was no answer again. This is concerning if I need to call in about receiving my medication and receiving them in a timely manner.
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November 2022 by Lietz Ramos
If I could give them a 0 i would. They have the absolute worst customer service. Not everyone is trained the same and they give you different information and then say “you were misinformed”. Also their overnight is not really overnight. It’s not advertised but it’s only Monday - Friday until 5:30pm. Had it not been a necessity I would’ve went to another pharmacy
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January 2022 by Myisha Jordana
I been ordering my IVF medicine from them and spending thousands. I didn't receive one medication and Robert could have cared less. He said he went through the cameras etc. He made me feel as if I was lying about pills when I spent so much money. He knew I really needed the medication. So I would never deal with them again unless my Dr. Can not send me any where else. To rip off good people because you know the importance of their medication is just evil.
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January 2022 by Aditi Bhatnagar (Abby)
Customer support never returns a call if you leave a voice message. Call as many times as possible. Out of pocket prices are quite reasonable for many drugs here so 3 stars for the drug prices but do shop around.
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September 2021 by Aditi Bhatnagar
Customer support never returns a call if you leave a voice message. Call as many times as possible. Out of pocket prices are quite reasonable for many drugs here so 3 stars for the drug prices but do shop around.
