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June 2023 by ed h
Stopped here after work to put money in my mothers account had cash but they told me that I needed a money order to deposit money into my mothers account ??♂️??♂️?Went to a much better location and they did it no problem I guess it was too much to do after just sitting there all afternoon
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December 2021 by John Shari
I went into this branch earlier today and spoke with Manuel C. I had a very difficult and complicated issue, and Manuel took the extra time needed to address all of my questions and solve all of my problems. He did a great job and he is an major asset to your bank!
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September 2021 by Susana Jones
Came in Yesterday, had Manuel C. and shandi help us out with a wire transfer. Really friendly and helpful guys!
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March 2021 by Anthony Moussa
Told me to come back because there are no tellers. Why is the bank even open if there are no tellers?
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December 2020 by Susana Gonzalez
Came in Yesterday, had Manuel C. and shandi help us out with a wire transfer. Really friendly and helpful guys!
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September 2020 by Abigail Smith
I called to ask about an issue with my account and a staff member walked me through the required steps to solve my issue in a professional, yet extremely friendly manner.
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March 2020 by Eric Chan
Top notch customer service from the senior banker Shady Eskander. He helped his setup a wire timely on the weekend and even came in early on Monday to make sure it was approved (wires can only be sent the next day). He helped us change in our pin numbers and is following on our check orders. Its been a great experience so far, and I recommend the bank for your day to day banking needs as well as getting a mortgage. Hes been responsive from the very beginning from our initial deposit. Highly recommend. I have not been compensated for his review just a happy customer, giving credit where its due. -Eric
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March 2020 by Alpesh Patel
Staff hasn’t any knowledge about bank ..garbage service both of them working on Wednesday ...every time problem this place...
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December 2019 by What A Joke
This branch should have closed in 2008.
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March 2017 by T V.
I come here every Thursday around 7:55 AM, always 5 minute before their opening time of 8AM and they have never opened on-time. They are always 2-3 minute behind but the thing that piss me off the most is that I can see them talking inside the lobby instead of trying to get the door open on-time ! Today I visited and same thing happened which made me write this review. It is 8:03AM, doors are still locked. A guy came to the front with keys to unlock the door but on his way, instead of rushing to open the door, he stopped at the withdraw/deposit slip center to put a pen that was dangling back into the holder. I mean if you are already late, let the customer through the door before doing that.
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June 2016 by Esther Lee
I walked in and everyone was friendly. But friendly does not equal competent or knowledgeable in their field of work. I brought in a valid check to be deposited. I have had this person write me a check a year ago with the same back account, but that was deposited at a WF back in Philadelphia (my hometown) without any issues or questions whatsoever. I was visiting hoboken since it's near my workplace thinking this may be more convenient for me. I was so very wrong. I was repeatedly asked (4 times) by 3 tellers (who worked side by side and heard my conversation with each other as they were helping each other with the issue) as to where this check was from. Issues at this bank: 1. I should not be interrogated as to what the nature of my check is when it clearly states it's from a lawyer (hence "esquire"). 2. A bank teller should not make me feel like some criminal that has a fake check when it's clearly from a corporation and not a personal check. 3. You should not repeatedly ask me where this check is from WHEN IT SAYS IT ON THE CHECK YOU'RE HOLDING. Are you trying to see if I'm lying? 4. When I ask to take the check back since you're creating an issue so that I can stop wasting time and go to a different WF that knows what they're doing, you should not mislead me to think you can solve the issue by telling me "no there's no issue. I just need to figure this out." But end up handing me the check back 10 minutes and 3 tellers later since you never could figure it out and knew that from the start but wanted to confirm that with your colleagues. 5. You should NOT show my check by lifting it up at head level and shouting the amount written on the check to the teller next to you, so that the customer with the teller next to you can know how much money I am depositing since that's private AND I'd rather not get mugged leaving the bank. 6. I do NOT want to know the balance of the customer next to me because you decide that it's ok to loudly vocalize his Balance WHILE handing him the receipt that shows his Balance anyways. Even if this is the last Wells Fargo left on earth, I'd rather change banks than to go back to a building full of incompetent, attitude-filled, cynical, unhelpful employees. Btw: My Wells Fargo back at home had no issue with locating the bank account on the check. Hmmm.... wonder what the "issue" was in Hoboken's WF?
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January 2016 by Charles B.
I always have a relatively seamless experience here when dealing with the tellers. They are efficient and helpful. This is a convenient location on the way to the PATH. ATM works well, no complaints here.
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November 2015 by Ryan Stark
Teller was very helpful
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August 2015 by JC T.
Needed some money and forgot debit card, teller was very helpful and assisted me in the process. Branch is nice and no wait line
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June 2015 by Kate W.
NEVER buy currency from Wells Fargo. I went to convert some money for an upcoming trip to Europe which turned out to be a bad idea. I started asking about the "spread" and the teller responded with vague answers assuring me that this was the right move and a good deal. After trying to calculate in my head I asked "so the spread is about 3 cents per dollar" and he agreed "yes it's about that". I went home and re-calculated and it was closer to 9 cents per dollar, so Wells Fargo pocketed almost 9% of the money I paid and lied to me about it which is ridiculous. I went back and asked if they could adjust it because the teller misrepresented the terms of the sale and the service manager was rude and unhelpful. The store manager was nicer but seemed incompetent. Their solution was trying to get me to sell the currency back which would result in me losing $85 on the whole transaction and no foreign currency. I understand that banks need to make a profit but they shouldn't be taking advantage of their customers to this extent. I was lied to and taken advantage of and will be filing a formal complaint including the employee name/switching banks as soon as I return from my trip.
