West Elm, particularly the Hoboken location, has received positive feedback for its exceptional customer service. Customers appreciate the knowledgeable and helpful staff, such as John, who assist in finding the right products and provide detailed information. Many customers have reported that their shopping experience was significantly improved by the patience and understanding of team members like Destini, Alberto, and Idalys. The general manager is also recognized for his outstanding customer service skills. In addition to the excellent service, customers are impressed by the quality and value of the furniture and home accessories available. Many consider West Elm their go-to store for home needs after discovering the beautiful products and fair prices. Overall, West Elm is praised for its helpful employees and high-quality offerings, making it a desirable choice for furniture shopping.
Sales staff was not entirely unhelpful, but the vibe was very strange. They were mostly dismissive and seemed kind of patronizing when I approached them to ask for help with a product I was interested in.
October 2024
Their furniture has gotten the ven nicer and is sort of affordable. People who worked there were unbelievably nice.
August 2024
Friendly staff always going above and beyond to make sure customers are happy and supported
