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June 2024 by Sophie Goldberg
Great experience with Triscia, the bank manager, today.
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October 2023 by Christina Dunham
Staff is friendly. However, the majority of the time, there is no cash available at the ATM, which causes a major inconvenience. Another member of my family has complained to this branch about this on several occasions, and nothing has changed. Whenever you have a complaint about anything at this branch, costumer service doesn’t resolve it. Would recommend another bank completely or possibly a different branch.
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July 2023 by Gabrielle Fletcher
This Wells Fargo was very helpful and efficient!
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August 2022 by RACHEL ZENDT
I have tried to get assistance from wells on a scam situation involving Zelle. Not only did the local manager not return my calls but the company is backing Zelle and not a customer of over 27 yrs with two mortgages with them. I advised I would provide proof of my Zelle scam-email and phone numbers. I heard nothing but we stand by not helping in getting or reimbursement of your money. It’s been a horrible situation and I’ll be moving my money to a much more equipt and loyal bank.——update 8.26.22. Still nothing from a local branch manager just some toll free call and an email stating they are standing behind original decision-again with no proof asked of me to provide on the fraud which I have, asking me to get my money refunded from the SCAMMER like I haven’t tried twenty times. And zero customer service. Can I leave 0 stars? Horrible after 27 yrs and 2 mortgages. Moving all my accounts next week.
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May 2022 by Robin L.
3 bankers 3 tellers and no one can help me . What a disgrace. Still waiting. Won't be opening account here.
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May 2022 by Zack Hough
How can you not have bankers available at 230 on a Thursday for the rest of the day ,?
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January 2022 by Graye White
This bank is not helpful to the elderly at all. I live in a Hud based apartment that requires me to show what I have every 6 months. I need a year of bank statements to show that I have nothing. Called to see if I can get copies. I sure can, for $5.00 a month. People in their 80's should be able to have help when they don't have available printers and other up to date gadgets. I get charged $10.00 a month service charge on a checking account that I use to pay 3 bills. Rent electric and cable, so since I don't use the amount of check this banks wants me to. I have to pay a service fee, but when I need their service I can't get it without them wanting more money.
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April 2021 by Sandra Baviello
I popped into this branch for a quick, simple request and the staff could not have been friendlier! I wish I grabbed the two girl's names who assisted me, so I could give them recognition. Even though my request was small, they gave me their full attention and were eager to help! I will continue doing my banking at this branch.
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March 2021 by Adhem Hady
Everybody always calls out never any teller and you have to wait forever on drive threw line
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March 2021 by Rob M.
Friendly and Fast!
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August 2020 by Abdelnabi Musa
I have had few incidents with this location, i called to book an appointment with my nephew, i got a series of question and a trail of please hold for a minute. I ended up talking to them for a total of 13 minutes to book an appointment to go to the bank ? i just gave up....seriously rude customer service, they act like they are busy, im on the verge of switching to chase
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June 2020 by Lynda Vanoni
Why does your drive up window sign read operating hours as 9:00 - 5:00 when they are not. This is very upsetting as people have things to do and plan accordingly. My plans do not include waiting at your drive-up window for 35 minutes.
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May 2020 by Poseypants Girl
Worst customer service ever totally rude people working there and ultimately lazier than I've ever dealt with before. I order checks I never got them I called the bank three times and they're telling me it's my job to track him down because they're too busy. I tried asking for a manager and the lady was like I can't hear you so I raised my voice a little and then she tells me I was yelling at her. definitely seek your banking elsewhere this place does not know how to deal with customers.
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March 2020 by William Shonk
I was having trouble calling into the customer service department for help . I went into the Holmdel Branch and Mitchel Katz jumped up as soon as I walked in the door and helped me right away. He was very helpful with connecting me to the retirement department where I was able to take care of my banking needs. I really appreciate the concern and the professionalism that he had conducted. Thank you for all your help Mitchel you are a life saver. Literally because the banking that was conducting was to withdraw money to take care of my dog that is ill with cancer and the money is going towards his chemotherapy. treatments. Thanks again
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January 2020 by David Perez
Terrible service 30 minutes on the line and only one inexperienced teller . 3 people greeting and smiling while it's happening and no one helps .So one star is just for the over exaggerated greet
