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January 2025 by Elyse F
I couldnt be more disappointed! You would think after spending $5000.00 on all new appliances for my kitchen, at their store, they would be helpful. First, let me say that it took MONTHS to get my Samsung appliances. The time they originally gave me was 4 to 6 weeks. The first delivery time came and went. They showed up with my microwave and dishwasher. I really wanted everything all at once but was told they couldn't find my refrigerator and were trying to reach out to Samsung. After many phone calls and months of waiting, my refrigerator and stove arrived at the store. I thought when I paid for delivery and installation of my appliances that Lowes was doing that work. Only after did I find out that they now use a 3rd party to do that work. The damage done to my home is extensive. XPO Logistics is the company they use. When I went back to Lowe's in Howell, NJ, I was informed that they aren't responsible for the damage done to my home. They put me in touch with Melissa Brown with XPO Logistics. I spoke with her, and she apologized and said they would pay for everything once they received the estimates for all the damage. It took a few months to get all of them since I travel for work and the damage was inside and outside of my home. It included my hardwood floors, my large planters out side my front doors, the decorative bricks in my landscaping, dirty finger prints on my newly installed front doors that wouldn't come clean, and dents and scuffs on my walls and trim work. I painted my front door myself and didnt bother to include that with the rest of the damages. No one returns my phone calls from XPO Logistics any longer. E-mail and voicemail go unanswered. The fridge arrived dented, and each company said the other was to blame. Again, the new workman arrived at my home to replace the refrigerator that was dented, and I showed them all the damage done from the other delivery men. He felt badly and asked who delivered my items. I told him and he wasn't surprised. Those workers did good work, I wish the rest of the company were as helpful and honest. In closing, let me say to you NEVER use Lowes or XPO Logistics. You'll thank me. I only wish I knew sooner.
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January 2025 by An B
I went to get a water heater on sale and waited twenty minutes for an employee to help me. The vendor in the store was more helpful and tried to find an employee to help me. I don't know why they keep Josh there.
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December 2024 by binyomin rupp
Bad customer service and stack Department
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December 2024 by Jake R
Good store
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November 2024 by L Wright
It was a little difficult to find what I was looking for.
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November 2024 by Steve Stanley
Came here to buy a certain asphalt sealer went online it says 27 in stock. There wasn't a single bucket smh im a contractor time is extremely important to me. I can see if it's say limited stock but 27? I deserve this tho for not going to home depot. The guy at the pro desk blames it on the manager Says he never updated it. Probably true. They didn't even offer to give me a discount for the other sealers. This place is m. mouse
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October 2024 by Joel Ugalde
I found everything I was looking for to improve my home.
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October 2024 by M Stef
Its Lowes. If you know the place then you don't need the review and if you dont know the place ask your handiman about it.
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September 2024 by David Diaz
Not happy with pickup experience.
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June 2024 by David rosengarten
They have the thing that helps u connect the thing to the thing
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May 2024 by Y S
Amazing
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May 2024 by Matthew Muina
GOT ALL MY FENCING NEEDS AT LOWES ALL THANKS TO CHRIS AND HIS STAFF. ALL MY PRODUCT WAS CORRECT AND NO ISSUES AT ALL. THANK YOU AGAIN!
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May 2024 by Raymond Tozer
Had what I needed finally
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May 2024 by Barry Negri
Horrible customer service. Brand new wheelbarrow not put together properly plus missing bolt. Brought back unused within 2 days and given grief. Similar issue with a weed wacker with an extended warranty. Wanted to charge me $85 in case I didn't use it properly. Go to home Depot instead.
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May 2024 by Shlomo
Needs way more customer support in the store and on phone you can wait for over an hour
