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February 2024 by Kyra Hoffmann
Good selection, reasonable prices for cat food.
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January 2024 by Yvette “captainb23” Bogert
Customer service is pretty good- there are not many employees working the floor, and this is not their fault- I’d imagine they payroll and hours they have for the store are pretty minimal (as a previous retail manager) that being said the employees who are the eye and stocking and working are available to stop and drop whatever they are doing to answer your questions and take you to where you need to go to find the items you are looking for. The cashiers are also just as friendly and competent-The only down side to pet smart Is the corporate pricing- way too high-they pals program is ok but you have to be diligent in adding offers to your account, or you can miss out on savings.
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January 2024 by Joan Alloway
Grabbed what I needed... quick in and out
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January 2024 by Nicholas Petriella
We go there for grooming. Excellent job
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January 2024 by John Osipow
Very nice place.
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January 2024 by Troy B.
Been coming to this location for years, but recently used their dog training services. The trainer (Linda) was excellent: she was very knowledgeable, and provided us with the exact tools/knowledge we needed to train our new pup. You can tell how much she loves dogs. If this review were just about her, it would've been an easy 5/5. But she is an outlier among a staff that sometimes can be very indifferent towards its customers. Sometimes I feel like they don't want us to be there. Their products can be a little pricey, but I guess I can't complain much because it's a convenient location.
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December 2023 by Patrick Flanagan
Very well organized and run. Inventory was plentiful, and the staff was very friendly and knowledgeable! Worth the trip!
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November 2023 by Eric Stankovitz
Lots to choose from in all departments. Only thing is they’re much more expensive than regular store.
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November 2023 by Shane Coyle (The Ultimate Decoy)
Title: Exceptional Service from Becky at PetSmart!⭐⭐⭐⭐⭐I can't express enough how truly exceptional my recent experience at PetSmart was, all thanks to Becky. Her dedication to ensuring the happiness and satisfaction of my Jack Russell, Cora, was beyond extraordinary.Becky's empathy and genuine care for animals shone through as she made it a point to understand Cora's needs. On a recent visit, she went above and beyond by literally pulling out a ladder and climbing to the top shelf to find a product Cora had been wanting for months. This level of dedication and effort is unparalleled and truly sets Becky apart.Her kindness and attention to detail didn't stop there. She brought down the product, ensuring Cora's delight, and served it to me with a smile. It's instances like these that make PetSmart not just a store but a place where you feel the warmth of exceptional customer service.Becky's commitment to customer satisfaction and her genuine love for animals make her an invaluable asset to the PetSmart team in Howell. If you're ever at PetSmart, I highly recommend seeking out Becky. Tell her Shane and Cora said hello!Thank you, Becky, for making a regular visit to PetSmart an extraordinary experience. Your dedication is truly appreciated.Best regards,Shane and Cora
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November 2023 by Fernando Venado Garcia
It was a very clean, organized and a friendly pet store. The staff was accommodating
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October 2023 by Krystal DelGuercio
Nice people and great place always has my dogs favorite toys
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August 2023 by Cassie Collimore
I was just yelled at from across the store about my dog being in a quiet down stay. I have always utilized pet stores including pet smart for training opportunities, and have never been told off for it before. However, I don’t mind being told I can’t. I do mind getting yelled at in front of people when the employee could have politely informed me I needed to have a hold of my dog’s leash at all times. He was focused on me and in my line of sight at all times and only about 10 yards away from me, but again, I would not have had an issue grabbing him had she just politely asked me instead of coming around a corner screaming at me.
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July 2023 by Humberto J Vanegas Jr
I enjoy this pet store.My gripe is with PetSmart themselves.I can't Adjust my Pet perk membership, and it seems that someone has hacked my Pet perks!
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June 2023 by lora garcia
Amy grooms my havanese, Ellie, and she is extremely conscientious about making sure she gets the cut just right. I'm particular about the cut, and Amy is ALWAYS accommodating. I'm never disappointed.
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May 2023 by Mike Corujo
Great staff super helpful and polite very clean excellent online pick up service