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February 2025 by Arbeth Gomez
Excellent Customer Service
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January 2025 by Arvind Kamthan
All agents, Cathy, NJ. Becky and Mollie are the best. The phones are mostly responded. They always try to help. They understand customers need.
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June 2024 by Anna Zielonka
I went to visit this garage since they had a grand opening. The first day I visited, Juan took down my information and within an hour, I received a call back from Nettie who advised me how I could further benefit by getting an additional 10% off of taxes for being a NYC resident.
I don't need to start parking until July 1st and they've already set me up as a customer! I highly recommend them, as they are as personable as they are professional.
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May 2024 by licknord
THIS COMPANY IS FULL OF JEWISH SLUMLORD SCAMMERS THAT ARE IN TIGHT WITH JEWISH SLUMLORD LANDLORDS. THEY PROVIDE NO SECURITY FOR YOUR VEHICLE. I AM CALLING THE BETTER BUSINESS BEAREU MONDAY AND BEGINNING THE MOST URELENTING CAMPAIGN. SOMETHING HAS TO GIVE AND ALL THESE GREED DRIVEN SHEISTERS DO IS TAKE
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February 2024 by Yahaira
I ordered a monthly pass through Parkwhiz for $275 an additional $48 for the door control and when I send all the documents prompt park tell me I have to pat $149 for the control . Such a scammed as you have to return it at the end. Never again
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July 2023 by Pearl P.
I paid my service consistently for months and they call me randomly without any two week notice or week notice and tell me they're going to have to kick me out of my parking space. Then proceeded to tell me they can't do anything about it. That kind of service is disgusting & so disrespectful to a loyal customer. They had no solution to the problem and they basically left me out for dry to fend for myself. After disputing for a couple minutes they ended up giving me a new parking space. Once I arrived at the parking space another car was parked there. The only option was for it to get towed but I couldn't call anyone to help me with this problem. I didn't want to have to tow the car & at this point I don't trust them because they probably double booked me. I'm highly disappointed, not just once but twice and I'm still trying to figure out how it's possible for them to do that. This is not how you treat people. I'm not an animal. I moved to jersey recently and I'm still learning the area. I've finally been able to settle in and they have ruined that for me. On top of that when I first got with them, they never gave me a notice or warning that this would happen to me and I think that's VERY UNPROFESSIONAL. The customer service from the manager is not helpful AT ALL & he doesn't care.
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July 2023 by Francisco De La Rosa
Good parking
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September 2022 by Doodle B.
Agreed with all of the other reviewers that the company is a joke and not a good experience to work with. They will happily take your money, but do not assume anything beyond that. Maybe you'll get a parking space where you can keep your car, safe and sound, but just as likely you will not. In my opinion, run away and find another option.
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June 2022 by Julio Modesto
Upon calling them for issues in month 2, there were unresponsive and with 0 responsibility!!
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May 2022 by Robert Gilbert
I used Prompt Parking in Brooklyn. Marnee was great and very responsive. They manage parking in buildings and have to deal with the building staff and seem to have good relationships with them. I only stopped using them because I found a garage closer to my apt.
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May 2022 by Tamika Coleman
Having the ability to park my car with a company that is happy to provide superb customer service and attentive to my requests gives me a great comfort level. I call the office often whether to update my car or just to submit payment and the office staff is pleasant and friendly.
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February 2022 by Robert G.
I used Prompt Parking in Brooklyn. Marnee was great and very responsive. They manage parking in buildings and have to deal with the building staff and seem to have good relationships with them. I only stopped using them because I found a garage closer to my apt.
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September 2021 by Lino Moyon
E mail response extremely helpful and fast.Throughout this pandemic currently going on they go far and beyond to help customers. Highly recommend
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May 2021 by Margelit Hoffman
Best customer service I've ever experienced. Especially with parking garages. I feel safe in the lot, and I think the rates are very reasonable. Makes parking (which can be a huge pain otherwise) quite easy. One less headache - happy to sleep in on street cleaning days instead of running to move my car.
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May 2021 by Jomar Estrella
Mollie was extremely helpful in helping me resolve my issue and make payment. This company is professional and responsive to customer matters. I appreciate their service.
