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October 2024 by Naté Farrow
Everyone was very helpful and polite as soon as I walked in. Colleen was very informative, and had great customer service! I had a great experience!
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September 2024 by Rustam Shadiyev
Good service 👍
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May 2024 by Marcus Daniel
After having problems at the T. D. In Freehold on route 9 ,I drove south to this location and was helped immediately with a smile .it's nice to know that some people enjoy to do their jobs . Thank you to the employee that helped me. It's nice too. Know that somebody in your company abides by the company slogan of being the most convenient bank LO L
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March 2024 by Zeid Darwish
Slowest service I've ever experienced
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February 2024 by janet kalline
Walked into TD bank Howell today was considering to start banking with them , stood up in front of 3 employee not helping anyone else , not one of them acknowledge me , they are looking into their screens and totally ignored the customers . Never back again , if you don’t respect your customer you don’t get their business .
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August 2023 by Brianna Gadson
Doesn’t answer the phone
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July 2023 by Steve Strauss
ABSOLUTELY HORRIBLEBoth in person and on-line.WORST CUSTOMER SERVICE ANYWHERE!!!!!This bank is a total mess. Go elsewhere and save yourselfthe hassle of dealing with these people!!!!Understaffed and the employees take it out on the customers.Changed over to CHASE BANK. Very happy now!!
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June 2023 by G.M. Liang
Most convenient bank, open every day.
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May 2023 by Jessica D.
Giving this branch 1 star for the one male employee who helped me quickly print my card & close out an old card that was supposed to be closed by an agent over the phone. After that one normal day at this branch, every time I come here for help, I get the same lady with a heavy accent who doesn't seem to know what she's doing. The first time was two weeks ago when I needed to file a fraud claim. She kept filing as an "un fraud" charge (no idea what that means) so the computer wouldn't allow her to submit the claim. She explained because I asked the merchant for a refund & they refused that it wasn't fraud but I didn't make the purchase. Long story short I needed to go to the same local branch to have another card printed & the same women tried 3 times & couldn't print it. This was at 1:40pm. I asked the two other employees to help me but because it was almost closing time, they refused to help. Horrible service. I ended up calling & explaining what happened, and the agent over the phone offered to expedite a new card.
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March 2023 by KeepN ItReal
Horrible experience here! Very rude. Howell & Jackson Branch would not cash a TD official cashiers check. She said I dont know what to tell you. Bring it to your bank. I even called ahead of time. Lakewood Branch did it with no problem with a room full of people. They did it with a smile on their face! Avoid this Branch!!
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December 2022 by Gliknis Ortiz
Their ATM literally stole my cash deposit, kept my card and then went out of service. Their service rep then told me the system to file a claim was down and that she would file the claim once the system was up and running and give me a call. She never called. I followed up with the bank and was told the claim would take a “few days” to resolve. A week later I still didn’t have my money. I called their 800 number and was told it could take 45 to 90 days to investigate. They’re investigating their own theft of my money! Unbelievable!!
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August 2022 by Tom Romeo
Been going there a number of years. Never any issues. Convenient, everyone friendly and helpful.
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June 2022 by Tina A.
Please save yourself time; do not bank at TD. This branch or any other. I am sure they are having staffing issues but it's just exasperating. There's one person working customer service with another girl just sitting there managing those who are waiting? Why isn't she assisting others waiting? I'm not sure if he's in training or what's the story or why they have one person simply managing those who walk in only and Doing nothing else? I am no longer doing business with TD for just poor experiences time after time, but felt it important to leave the review to save others time
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May 2022 by Branson Burke
Td banks has great customer service I never had a problem with them I been banking with them few years now one of the best banks I ever delt with the staffs very helpful
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May 2022 by Gabriella Wolfson
Find a bank that won’t hold your checks for a week at a time for no reason at all after being a loyal customer for years. Some of us put money in the bank to have access to it. ??
