Verizon

Electronics, Cell Phone Stores, Internet Service Providers
Hours: The Verizon store in Howell provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place online orders for pickup, free two-day shipping, or same-day delivery where available. Customer experiences at this location vary significantly. Many reviews highlight exceptional service from specific employees, describing assistance as knowledgeable, professional, patient, and friendly. These positive interactions involve employees who thoroughly answer questions, help find the best plans and devices, ensure everything is set up perfectly, and engage kindly with all customers. Such service is described as a blessing and results in strong recommendations for the store and those specific staff members. However, other experiences are reported as horrible or frustrating. Some customers note that the quality of service depends entirely on which employee helps them, with some workers needing attitude adjustments. Negative accounts describe long waits, employees who seem unwilling to help, and technical processes that are unnecessarily complicated or slow compared to simpler methods. In one instance, a customer felt uneasy due to an employee's annoyed reaction, which included raising his voice and lightly slamming the table. These inconsistent experiences have led some long-term Verizon customers to express dissatisfaction and consider leaving the company, despite previously rating Verizon highly overall. The final outcome for some depends on the resolution of open customer disputes.

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1. Howell, New Jersey