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March 2025 by Geraldine Madden
Okay, mostly i'm putting this here because there's no good way to get directly in touch with the store with Verizon's convoluted system. I'm a longtime Verizon, customer and I upgraded my mobile device at this location earlier in February and was told I had 30 days to trade in my old device at any corporate Verizon location, which was great for me because I live an hour away from Howell. However, I contacted Verizon through the mobile app and was told I would have to return my device to the same store where I bought it. So I drive an hour today, all the way back to Howell to trade it in my device and spoke to a nice employee who told me once again I could have traded in my device to any corporate Verizon store, and another employee at this location agreed. I just got off the phone with Verizon customer service and a representative whose name was Amy told me that devices have to be traded in at the store where they are bought. Clearly this store and national need to talk to each other because they are not on the same page. This has been a massive waste of my time when I could have just gotten my phone at a store near me.
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October 2024 by Michael Watters
Sales associate told me “my manager told me that phone numbers struggle to transfer between devices but if you add a new line and cancel old line it’ll work fine” just a scam to sell another line. Take your business elsewhere
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June 2024 by Emmy C
Just awful and condescending. Buy your phones directly from manufacturers and keep your plans. Going through them is never worth it.
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June 2024 by A D
I cant say enough about Justin and Jason for the great experience I had with them today! I've been thru over six hours of online Verizon Tech Service, in which the technical issues were not resolved. Justin and Jason had the issues resolved within minutes. I'll be going to those two for all future business. Thanks Justin and Jason! You made my day!
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June 2024 by Emmy TTV
Just awful and condescending. Buy your phones directly from manufacturers and keep your plans. Going through them is never worth it.
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May 2024 by Michelle Cook
I recently visited the Verizon Wireless store in Howell, NJ, and was assisted by Dawn. She provided exceptional service, showing great knowledge and professionalism. Dawn patiently answered all my questions, helped me find the best plan and device, and made sure everything was set up perfectly. Her friendly and helpful attitude made my experience excellent. Highly recommend Dawn for anyone visiting this store!
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May 2024 by Karen Vick
I was out of town and had an issue with my son’s phone. I went to the closest Verizon store and got it taken care of. I was greeted by Dawn and she assisted me with getting the phone fixed. She was a blessing. She was kind engaged with my son s well. If I’m ever back in the area and have a Verizon phone issues I’ll be back to that store and hopefully Dawn will be working again.
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May 2024 by Ang K
Waited in que for a service tech to only be told 20 minutes later by same guy that checked me in that my authorization on the account was still pending. Aggravated cause was already waiting for assistance. Left and went to Jackson location for friendly prompt service
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May 2024 by francesca mauro
I came to this Verizon store today to sign up for a plan with my boyfriend. I was very adamant about which plan we wanted to sign up for. Derek the sales rep was trying to sell us on a more expensive plan. I politely declined. Derek interpreted the words “no thank you” as a go ahead to sign us up for the more expensive plan that I had just declined. He sent something to my boyfriends phone and told him “just go ahead and sign and confirm that.” Thankfully I was looking over his shoulder and I caught that he was about to charge us for the plan I had not agreed to. At this point I got frustrated because I felt like I was being taken advantage of and scammed (probably due to my young age). I told him once again that I did not want this plan, and I had not agreed to it. He told me I would be saving money with this plan. Again I told him no thank you. He said he would go ahead and change to the cheaper plan that we had asked for. When I got home and went online to sign up for my Verizon account, I looked at my bill and I was registered for the more expensive plan… the one I had told Derek more than half a dozen times that I did not want. I then had to go through and unenroll for multiple bundles he signed us up for, and I had to change plans. I understand wanting to make a sale, but no means no and trying to get one over on paying customers is a scam and it’s sneaky.
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April 2024 by Barbara Tyler
Andre was amazing ....Ask for him and only him
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April 2024 by hernani flauzino
Andre was great ask for him and him only
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February 2024 by bridget mccormack
Honestly, I get that it’s probably been a long day, but treating a customer like crap isn’t really a solution. I wanted to keep a phone number and get off a family plan. Your call center said it would still qualify for the free phone promo, but Josh chuckled because it’s a common misconception. Literally just wanted to make my own plan, instead got treated like garbage with eye rolling and dismissive statements. Sure, I was being rude after the red/brunette woman gave us the wrong instructions about transferring a number, but 15 minutes on the phone for no reason is a bit frustrating.
Now I’m sure, if this is even read, it’ll be dismissed, considering everyone in this location was dismissive and rude, but that’s not really what retail strives for. T-Mobile said thank you because they got an additional sale today.
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January 2024 by Larry
My experiences here range from phenomenal to horrible all depending on whom helps me out. Dang some of the workers here just need attitude adjustments. As an verizon customer for many, many years now I have to say verizon as a whole has been among the best. However, just these past few years I've seen an much decline of greatness within the company. I regret having to say this but I'm currently really on the fence about staying w/ them. It all comes down to the final outcome of an resolution to an open customer unsatisfaction dispute. Thus far verizon exective Relations has been great throughout the situation at hand. Just hope tomorrow's experience at the store goes 110% better than tonight's. I some how just keep giving in and providing them another chance. Honestly, don't have many more in me through as I am tried of not getting anywhere & only wasting my time!
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January 2024 by Stephanie
Not many customers but lots of employees who didn't seem to want to help the couple of us standing around wondering why it was taking hours for our new phones to work. They have some type of WiFi void over the place in order to get you out the door. The person who served me MADE me bypass the easy phone transfer system that apple products has. It was an odd choice. I had just installed a phone at home days prior by doing that, and it took less than 20 minutes. After waiting for over an hour for my phone to get going, I kindly asked him about it and why he chose this method that clearly didn't work well (and it felt intentional because he kept suggesting that I just leave - drive home alone without a phone or maps. I told him I didn't feel comfortable with that for safety reasons.. anything can happen to a woman alone), and he seemed to get annoyed. Raised his voice slightly and lightly slammed the table when he was making his points. It made me feel uneasy. I left after that and the 3 hour estimation (after 1 hour of being there) had gone down to 8 minutes. Gone are the days of people helping you get your phone going. I have compassion for those working jobs that they don't like but it felt like they were taking it out on their customers.
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January 2024 by D Warner
Big shout out to Andre at Verizon store in Howell. I was greeted immediately with a warm smile. Most of all he was professional and knew how to fix all my phone issues. Thank you!
