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January 2024 by Larry
My experiences here range from phenomenal to horrible all depending on whom helps me out. Dang some of the workers here just need attitude adjustments. As an verizon customer for many, many years now I have to say verizon as a whole has been among the best. However, just these past few years I've seen an much decline of greatness within the company. I regret having to say this but I'm currently really on the fence about staying w/ them. It all comes down to the final outcome of an resolution to an open customer unsatisfaction dispute. Thus far verizon exective Relations has been great throughout the situation at hand. Just hope tomorrow's experience at the store goes 110% better than tonight's. I some how just keep giving in and providing them another chance. Honestly, don't have many more in me through as I am tried of not getting anywhere & only wasting my time!
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January 2024 by Stephanie
Not many customers but lots of employees who didn't seem to want to help the couple of us standing around wondering why it was taking hours for our new phones to work. They have some type of WiFi void over the place in order to get you out the door. The person who served me MADE me bypass the easy phone transfer system that apple products has. It was an odd choice. I had just installed a phone at home days prior by doing that, and it took less than 20 minutes. After waiting for over an hour for my phone to get going, I kindly asked him about it and why he chose this method that clearly didn't work well (and it felt intentional because he kept suggesting that I just leave - drive home alone without a phone or maps. I told him I didn't feel comfortable with that for safety reasons.. anything can happen to a woman alone), and he seemed to get annoyed. Raised his voice slightly and lightly slammed the table when he was making his points. It made me feel uneasy. I left after that and the 3 hour estimation (after 1 hour of being there) had gone down to 8 minutes. Gone are the days of people helping you get your phone going. I have compassion for those working jobs that they don't like but it felt like they were taking it out on their customers.
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January 2024 by D Warner
Big shout out to Andre at Verizon store in Howell. I was greeted immediately with a warm smile. Most of all he was professional and knew how to fix all my phone issues. Thank you!
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January 2024 by Joey Zuppardo
Was helped by Ariana in store today and she was super professional and knew the answer to every single question we had and was able to help me upgrade my phone. If you go into store look to her for help and you’ll get exactly what you need 10/10
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November 2023 by Gabe C
Joe Farrell assisted with my recent phone upgrade and was absolutely a pleasure to work with! I've been going to Joe for years, as well as referring family and friends. He has been my go to guy for phone issues since he was in the Clinton, NJ location. Thank you Joe, you made my phone upgrade as seamless as possible! Thank you!!!
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November 2023 by Tina Wofford
Was very pleased with the service here . Andre was such a great help. Was here twice in one week one for my son's phone and another for my phone Andre helped both times. He was patient and very understanding with both situations. Long story short my phone crashed and I was very upset bc I had some videos of my sister whom just passed from breast cancer that I couldn't get I was very upset and on verge of tears and he took his time to do everything he possibly could to help and keep me from crying . I give 5 stars to everyone working there but I so give Andre 10 stars thanks to him I walked out less upset and extremely pleased with the final outcome
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November 2023 by Vito Gruppuso
Joe was a great help and helped me with a very difficult situation for which I am eternally grateful...Vito
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August 2023 by Lori Boxer
Been doing business with the Ocean Township location for many years because my office is located just down the block. But, today, I visited the Howell location for the first time because I live in Howell. My mom, almost 90, needed an upgrade to her flip phone. As can often be the case with seniors, she was very nervous and anxious about the change that had to be made. Her current phone is what she knows and is comfortable with. Despite the fact her “upgrade” was virtually identical to the one she had, albeit a later model that included a camera, she was still apprehensive that everything should be as it was, including all her ICE contact names, doctors, etc. We worked with Jordan, and he exhibited patience above and beyond the call of duty. I am grateful to him for that, and I will use the Howell location for my future purchases and service.
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August 2023 by Yeshaya Krolick
Dawn and Josh are the best no lies. They helped me set up a business plan and were fast and efficient. Real and down to earth! I highly recommend.
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May 2023 by R L
This shout out is for Justin ??. He was just wonderful and very helpful with all my problems and he was very calm during it all. I am very appreciative and grateful that he helped me today. Justin, you are good at what you do.
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April 2023 by David Jr.
The customer service at this store is much better than any other Verizon store in the area. Thanks, Andre!
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March 2023 by Ashley Victoria
I tried ordering an express pickup online. There was a hold on my order and the reps were unable to assist me. They also charge $30 to set up your phone or any accessories. So if someone needs help putting on a phone case or screen protector you are going to charge them? T-mobile transfers your device for feee. The Verizon company itself nickels and dimes you for everything and I’m honestly thinking about leaving.
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February 2023 by Meridith Feldman
DAWN makes this place AMAZING!!! after coming in with a burning old-school flip phone for a non-smart phone family member, she helped me more than words can imagine! Dealing with a non-technical customer....DAWN helped ease the fears and put in all contacts and went beyond all expectations. Thank you Howell Verizon....but especially DAWN!
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January 2023 by Georgieana Mousa
Craig Matt and Joshua were super helpful and were willing to help. After having my bill completely messed up from a different Verizon location, they were all willing to help and take care of the issue I was experiencing. Thank you so much.
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November 2022 by Gina Cordisco
Great customer service helped fixed my problem with new iPhone very friendly to