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January 2024 by Ashley Auguste
First, as a new driver who doesn't know much about oil changes, this has to be a terrible first time. For my first time doing one, it has to have been no worse experience. My father recommended this place because of the advertised $38.99 oil change with three free gold car washes. So naturally, seeing a great deal, I decided to try it out. I wish I didn't and just went somewhere else like Jiffy Lube, as my brother suggested. I arrived a little before 11, not expecting it to be that long of a trip, but man, I spent over an hour waiting in line for the oil change for them to overcharge me. So I approached the cashier and asked if the oil change comes with the car wash. She asks me what the man outside told me. I didn’t know I had to talk to the guy, who, when I got out of my car, was already speaking with another angry customer who was given premium oil instead of synthetic, which he’s used to getting. So the man paid me no mind, and I just went in. They called up my car. I go to the cashier, and she says the price is 56 and some change. I’m confused about why the price is high because the sign outside said 38.99; that’s a significant jump in price. And what if I only came with 40 dollars to pay? I showed her the sign from a picture I took in line while I was waiting, advertising the oil change price, and she said that it was an old sign and the prices went up. WHAT A SCAM!!! They need to remove that sign because you guys are luring people in with the hopes of paying less than 40 for three free gold car washes with the purchase of an oil change that’s valued at 53.99, BUT I PAID DAMN NEAR 60. Honestly, this deterred me from what would’ve been a joyous core memory of my first oil change. It would be best if you guys did better. The lady at the front was rude. I spoke softly and didn’t raise much of a fuss, but that’s not how you treat people.
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January 2024 by BERGUENS Vilceus
I used to like going to that place, but I stopped until I realized they kept stealing my changes in my car. The first time I noticed that my quarters were missing after I finished washing my car at Spotless car wash, I did not have any evidence therefore, I did not report it. I went back again and this time I took pictures of my changes. After they finished, they handed me the key and I said hold on, I checked inside the car and found no quarters, they were all gone. I asked for the manager to report this incident. When he came, as I started to explain what happened, he quickly said, "Oh the air blower may blow the changes out" and he said "let go and check on the ground to see if.... When we got there, he started picking up few dirty pennies, LOL. I said to him that these were not mine, my pennies are still in the car. I said to him that the air blower could blow out my quarters but not the pennies. I said how come all pennies remained in the car but not quarters, which one is lighter than the other, the pennies or the quarters. As you can see in the pictures below I had very few pennies there, all were quarters and one $ coin but all quarters were gone. The manager who is the son of the owner has no management skills and so dishonest including all his employees. I will never go there again for any service. He offered me $2 reimbursement which I rejected but not an apology. All I was looking for was a good customer service, an apology, and ensuring me that that will not happen again, and that would be it. But the manager who was the son of the owner was the greatest dishonest. I want to warn everyone to take off your money or any important items before you hand your car to those guys. The oil change spot is still good, but the car wash is horribly dishonest.I know that he is going to make up a story so he can reply by lying. He is so inconsiderate and that is why this business got so many one-star reviews.
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January 2024 by George W
Haven't been here in years because they scratched a previous car I had. Brought my car yesterday and it ended up getting scratched. Can't come back ever again
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November 2023 by crisan mohammed
I like coming here, never a bad experience. The oil change service is quick and efficient and the fact that you get two free car washes is always a plus. The girl at the counter is always nice and informative and they give a free car scent. They not only vacuum out your car but they blow it out,l in between the cracks and corners. What more could you ask for from a car wash / quick lube. And the prices can not be beat for the quality and service. They also do detailing which I have heard is very good !
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October 2023 by Dele Akingbasote
Even after I told him to use synthetic oil the idiot told me to leave coz I didn’t agree with him to use synthetic oil when I got there, he act as if he owned the business he has just made the owner loose money I come there every 2 weeks to change oil coz I do Uber the same manager always ask me if I want to use regular oil or synthetic for my 2008 Acura MDX even if I disagree with him not to use synthetic oil why did he tell me to leave after I agree with him I love the fact that I put my finger in his face
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August 2023 by Priscille Meme
Unprofessional…I went to get my car wash, the cashier said I could not pay with card; I asked why then she said because they have a note in my car in the system that I asked the bank for money back for a service I was not happy about. I said no I have never done that. I asked to speak with the manager, the manager did not even take time to hear me but insisted that I did call the bank. I asked for what service and when did I do that? both said they don’t know. I found that very weird for a well known place like that. So they just pick a random car because they feel like that. I was so upset and I would never return to that place again.
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August 2023 by Erikka Richardson
So that we're clear, the name of this business is Spotless Car Wash and the detailing center under its umbrella is Detailing Wey. I visited both of "these" businesses (since the claim is that they're separate) on July 24, 2023. The manager quoted me a price me of $320.00 to have my car detailed. When I told them it was way too much, and to bring my car back around, the clerk at the counter claimed that they had already cleaned my car and mats. She called the manager back in, did some calculations on her cell phone, and they charged me $53.31 for a car wash! She claimed it was $30.00 alone for the mat cleaning. It took another 25 minutes to get my car back.I spoke with the owner's son today (7/26/23). He was much more courteous than the cashier who answered the phone, but he tried to justify the pricing. This is unacceptable in a distressed area where ten other car washes offering comparable services (as shown by past reviews) are charging half that at max. And $53 for a basic car wash...again, unacceptable.Doris, if you are still pedente lite (saw your review from 11 months ago), please contact me via Facebook. You are right, it must stop.
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August 2023 by Lens S.
Great service, fair price. Service requested: oil change and car wash package would highly recommend
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July 2023 by Anna Balgobin
Horrible cleaning and poor service,came here a couple times and it’s clear the only carter to high spending customers who only take the most expensive detailing package available because I can do a better job myself in 5 minutes,but I keep coming back hoping that this time might be better and it close to where I live so it’s very convenient for me.Unless you don’t get the most expensive detailing option here they don’t even bother to even try.Left with half vacuumed interior and dust everywhere the car looked cleaner before I brought it in.What a shame!Im done giving this business chances I’m better of washing my car myself and save my money.Would never recommend to anyone.Go elsewhere!!!!!Zero stars !!!!!
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July 2023 by Janel Shaw
Got my car washed, and they stole my daughters brand new pair of UGGs Tasman‘s out my trunkI never even brought it to the attention of anyone at the car wash, so where did your assumption come from that I didn’t know where they last were??? They WERE IN MY TRUNK AS I STATED!!! You don’t even have a date to even look for surveillance
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June 2023 by Dominique Taylor
I go every other week. They do an awesome job. There have been times where my car was skipped or i had to wait over an hour but my car be CLEAN. I still go, i just make sure its on slow days or early in the am
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May 2023 by Pramnauth Ramlakhan
All my quarters from the car were taken.And I paid premium price and tipped.Now they have lost a good customer.
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April 2023 by Lovensky thelusma
Carwash line is always super long during the weekends, which is not fault of theirs, as they are a busy place. but Oil change Pricing seem to have almost double over the last couple of years, every time I visit its a few dollars more. (you get 2 few car washes with an oil change, (1st one with 7days, and 2nd one with 14 days).
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March 2023 by The Renaissarian
$60 Used Good Tires for My 2009 Civic...Plug A Tire for $20...Good Standard Prices...30 Minutes In n Out...
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March 2023 by John Hurd
Don’t go here they steal stuff out your call all the time. See usually I let it rock cause it’s small stuff like change or a dollar or two I would give to them anyway. But this last time I went they stole my Apple Watch charger. They barely clean your car and are thief’s. I only was going there because I didn’t want to switch places I get my oil changed at. But I will never go back ever!Of course you won’t be able to see inside the car. They took my car around twice to wash because of a mistake they missed. But I’m sure they know all the spot where a camera won’t see. And again it’s all good they needed it more then me I just won’t ever come back
