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October 2023 by Paul A.
It's been a place I shop for furniture and beddings the furniture I bought 2yrs ago wa not installed well, I only mentioned it to them and nothing was done the bed I bought along then got broken and I went in to let them know it's broken before buying another one and I picked another one two months ago and it got broken, I felt this time around something must be done I went there on a Wednesday evening 10/18 and luckily I met the sales lady that sold it for me and I sent the videos to her phone she promised to get back to me the next day saying I will be the one to pay for the repairs, i asked to see the boss owner whom have met once before. The lady did not call me back the next day and on friday I called her severally before she finally picked her call and was rude and nonchalant on the phone, Your after service are poor and despicabl.
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October 2023 by Priya Khare
Glib salesmen and they will find and sell you everything you ask for, but I have had very poor post sale service. They don’t answer calls and if they do, they promise to call back and respond but never do. They give you confidence that you are their most important concern while talking to you (if you can get them on the line) so they can get off the phone with you. BUT nothing after that, you can keep calling them to solve any issues or concerns with the furniture you purchased from the store with no luck.
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October 2023 by Kim Bunn
Very friendly & knowledgeable. I purchased a frame, mattress & boxspring. Delivery was on time. Delivery men were clean and respectful.
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October 2023 by Abbak Namso
I just had one of the most awful and humiliating experiences ever in dealing with any business. On Friday, September 22, at approximately 1225 p.m., I entered Family Discount Furniture in hopes of finding a small sofa or decent-sized love seat for my apartment, which I had just moved into. Unfortunately, I'm not able to get a complete living room set as my apartment is just as small as a studio. Upon entering, no one, and I mean no one, greeted me. I then proceeded to browse their "showroom" and started sitting on the loveseats I liked. I then went to another section of the store and encountered more sofas and loveseats. Once I was done looking, I looked up and noticed a black female and black male across the other side of the store against the wall and adjacent to the entrance. They were facing toward me, and at no time did they make eye contact; they were looking away in a very demeaning, aloof, and disrespectful way as if to suggest they were not interested in honoring not only my business but also my presence; I had this overwhelming feeling that they did not want me in their store. I then approached the two of them and asked the young lady about their policy and procedure whenever customers entered the store. She then claimed they did not see me come in, yet at some point, they did observe me sitting down and looking at furniture on their showroom floor but never made any attempt to approach me to see if I required any assistance which obviously, I did. Not only am I never stepping another foot in this place, but I will be filing a complaint with the state consumer affairs division. As a disabled veteran, I fought too hard for my country ever to be treated in this manner, so whenever I am, I will always continue to let it be known. Companies must treat every citizen of the towns where they do business with the utmost respect and courtesy, regardless of any perceived negative feelings they may harbor against them. We keep these businesses afloat and until more people like me start speaking out about this level of disrespectful and insulting treatment, they will continue to act as such.
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July 2023 by Viewtiful Matt
This business has a sister location in Florida that practices the same shady dealing. I found this one researching the business owner who sees nothing wrong with how they conduct business. If you are bold enough to shop here, take pictures of the website and the in store pricing. Check your receipt, and make sure you get things in writing before completing your sale!Or save yourself the hassle and shop elsewhere that isn't trying so hard to part you from your money.
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July 2023 by Sydnee Zongo
I had an amazing experience with this company. The customer service was outstanding, and the product was exactly what I was looking for. They went above and beyond to help me find the perfect furniture.
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June 2023 by Khadijat Folashade
I visited family discount furniture looking for bed only I ended up getting a complete set with a mattress and box spring. Personally I feel like I got a good deal especially a beauty rest mattress for $700
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May 2023 by Laurette Milfort
I worked with sahd and joseph and they assisted me with the price I wanted i haggled with them but at the end they were great the furniture is the lowest price in Irvington and they have the best looking furniture showroom
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May 2023 by Samuel OLATUNDE GEORGE
Joseph is such a nice and humble person ,he gave us a good customer service and a great discount on my new bed that I bought from family discount furniture cause I explained to him that the bed I bought from the store like six months ago broke and I can’t even found the receipt and he told me not to worry about it that he was gonna help me out. I really appreciate his help,if I could give more than 5 stars I will surely do that.
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May 2023 by Joranne Archelus
I visited a couple of locations in the area such as s&s furniture gallery and the liquidator I compared all their service and prices. Family discount furniture is what shocked me especially the way they were representing themselves in an urban enterprise area very professional and treat you like an authentic customer. You don’t feel like you are shopping in the hood with them you feel like you are in a highway store. I didn’t buy because I was not ready but I definitely will when I am ready
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May 2023 by HYROUANCE DALCE
Unbelievable on April 29, 2023 I came here to purchase the furniture Mrs Antonia help me a lot . She is very kind and know her job .if I have to come back I will because of her. She is very good at what she is doing. I give her a big A plus for her help and customer service. Bravo Antonia
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May 2023 by Kossiwa Dobla
Elizabeth was great help to us when we can in to shop. Very professional and friendly. Have great ideas for home decorations and you won’t be disappointed. Looking forward to come back soon. ????
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May 2023 by Shireka
Just left from here never disappointed with the service. A young lady and young man help me get my 2 piece couch set. Going here is a must if your looking for furniture.
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April 2023 by Matthew Siehl
Sahid was a great help to me because I'm on a budget and he is the best ever he went to great lengths to help me... anyone that has a budget and needs furniture for there home Sahid is the man to see he will help you..
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March 2023 by Levi A
Me and my wife were looking to furnish our new home and looked everywhere for affordable furniture that was also quality and lasts. We came across Family Discount furniture while searching online and it’s safe to say that this place has amazing service. Zakaria walked us through all our options for bedroom, living room, and dining. Thank you.