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November 2022 by Google user
I hired Tom O'Hara of Edwards, CO (who was with Affiliated Mortgage and who currently works for Homebridge Financial) to refinance the loan on my home - it was a cash out loan. At the time, I had been recently divorced and had a small child at home. At the closing table, Tom decided to add 2.00% (points) to my closing costs - which increased my bottom line by $8000.00. It was a classic bait \\u0026 switch - Mortgage Fraud. Nothing changed from the time of initial disclosures to closing, nothing.\\n\\nSince I was under the gun (per my separation agreement) to payoff certain debts by a certain time, I had no choice whatsoever but to allow Tom to steal from me. Of course, Tom knew this. Tom stealing $8000.00 had serious consequences for me.\\n\\nI'm embarrassed to say that I've been in the mortgage business for 39 years here in Denver -- Tom O'Hara did this to me at a very vulnerable time in my life - predatory lending. I feel compelled to share my experience in order to free myself from long standing feelings of victimization.\\n\\nTom's actions hurt my child. I CANNOT recommend Tom for any mortgage transaction - purchase or refinance. Had this occured recently, Tom would have had his license pulled. It was not legal then and it's not legal now.\\n\\nDid it take me awhile to get around to writing this review? Yes, I had a baby at home in diapers and I was alone and afraid of Tom O'Hara - he'd done enough damage. Now, my son is 24 yo, and well on his way. I finally feel safe enough to write this long overdue review. I want nothing from Tom O'Hara. Tom was a friend and had been a colleague for years. That's what makes this all so egregious.
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July 2022 by Jflei
I hired Tom O'Hara of Edwards, CO (who was with Affiliated Mortgage and who currently works for Homebridge Financial) to refinance the loan on my home - it was a cash out loan. At the time, I had been recently divorced and had a small child at home. At the closing table, Tom decided to add 2.00% (points) to my closing costs - which increased my bottom line by $8000.00. It was a classic bait & switch - Mortgage Fraud. Nothing changed from the time of initial disclosures to closing, nothing.Since I was under the gun (per my separation agreement) to payoff certain debts by a certain time, I had no choice whatsoever but to allow Tom to steal from me. Of course, Tom knew this. Tom stealing $8000.00 had serious consequences for me.I'm embarrassed to say that I've been in the mortgage business for 39 years here in Denver -- Tom O'Hara did this to me at a very vulnerable time in my life - predatory lending. I feel compelled to share my experience in order to free myself from long standing feelings of victimization.Tom's actions hurt my child. I CANNOT recommend Tom for any mortgage transaction - purchase or refinance. Had this occured recently, Tom would have had his license pulled. It was not legal then and it's not legal now.Did it take me awhile to get around to writing this review? Yes, I had a baby at home in diapers and I was alone and afraid of Tom O'Hara - he'd done enough damage. Now, my son is 24 yo, and well on his way. I finally feel safe enough to write this long overdue review. I want nothing from Tom O'Hara. Tom was a friend and had been a colleague for years. That's what makes this all so egregious.
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August 2021 by rosario scavelli
Horrible!!! Stay far far away from them
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July 2021 by Chance Walker
My home loan is through Homebridge. I called on 4/20/20 to ask about options for forbearance. I have a small travel business that has been heavily impacted by the coronavirus and needed to explore options. I was told over the phone that I could delay 3 month's payments and on the fourth month would be required to pay the total amount of mortgage payments for 4 months. I was outraged by the idea that if a customer could not pay one month then they surely could not pay 4. I told the rep that I absolutely did not want to go on forbearance under these terms. On 5/3/20, I received a call from Homebridge asking if I would like to get on a forbearance plan. I again declined citing the same reasons as the 4/20/20 call. Sometime around May 4th or 5th I was put on forbearance anyways without my knowledge or approval. To my understanding, I was not even eligible because I was current with my mortgage payments. During the months of April-May 2020, I proceed to make 5 advance payments, bringing my account paid through Aug 2020. I did this after receiving grant money knowing that it could be the last money I had for some time. I proceeded to make on time or early payments through early October. I called again on Oct 13th to officially request forbearance since I was out of money for good. I was told to intentionally miss my 11/1/20 payment to become eligible and did just that. I called again on 11/9/20 and officially requested forbearance and was told that I had been placed on the program. I was told not to worry about notices or phone calls, that I was definitely on forbearance. This never happened. I have had multiple notices on my front door trying to foreclose on my house and have spent months trying to get Homebridge to correct the mistakes. I have had over 100 point drops in negative credit reporting due to the errors and still I have not had resolution. I call 2-3 times each week, 2 hours per call, to try to get someone to help. I requested all call records multiple times. The utter negligence is disgraceful. There is no reason for these repeated mistakes made by nearly a dozen employees. Do not let these people have any control over your family home.
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August 2020 by Matthew Krupit
Bill Croteau runs a highly experienced and well organized team that lets nothing fall through the cracks and achieves every deadline efficiently. Fast responses and excellent results are what to consistently expect. Highly recommended!
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August 2020 by W.A.C.
The biggest waste of time. Submitted all they wanted, guy said no problem but never locked my loan in, then when I emailed, they all bounced back and he disappeared from the face of the earth. VERY UNPROFESSIONAL COMPANY TO DEAL WITH
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August 2020 by Jaime Helms
Amazing team of experts! I purchased a home this year and every step of the way Bill Croteau and his team helped me! I would reccomend them to anyone!!
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August 2020 by Kristopher Kuziw
Ive used and referred Bill Croteau to al my friends and family. Homebridge rates and service aways beat out the competition!
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August 2020 by Johanna Ferreira
Bill's team is amazing, I was very impressed with the level of professionalism and knowledge they provided me. I was pre-approved before with another lender and they pulled me credit and said they could not help me. I called Bill’s team and they reviewed my credit explained what I need to do to improve my score and in 60 days I was GOOD TO GO! They explained to me my rate, payments and what my closing cost would be. As a first-time home buyer, I felt very informed and comfortable. Not sure if the other reviews are talking about the same company because my experience was exceptional. They also call me every few weeks to see how my home search is going which is a plus. Makes me feel like I am not forgotten, can’t wait to find my house so I can start the whole process. Thank you Bill!!!
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August 2020 by Amy Cooper
I always recommend Homebridge to all my clients needing mortgages. I also used them for my own loan. Bill Croteau and his team work hard and keep you updated through the entire process until the job is done, making the mortgage process as smooth as possible. I have nothing but great things to say about them and will continue to recommend them in the future!
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August 2020 by john smith
Just recently closed on a refinance with HomeBridge after purchasing my first home with them 2 years ago. Bill and his team were awesome to work with now and the first time we used them. We saved so much money on this refinance that I can’t begin to thank them enough. If you’re looking for a mortgage lender call HomeBridge they’re honest and reliable and will always be there for you every step of the way
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August 2020 by Kunal Doshi
I’ve recommended Bill Croteau numerous times for many of my clients and he’s always been super knowledgeable for first time home buyers as well as experienced buyers. One of my clients bought a house and used Bill almost 4 years ago and her sister is about to buy a home and wouldn’t even consider using anyone but Bill!
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August 2020 by Melissa Sener
Worst financial Company I have ever delt with. During this pandemic after contacting them about forbearance or other financial options. I get a letter from then not only with a late fee! Another letter stating to contact HUD to avoid foreclosure! How heartless this company is! This time is so stressful. I unfortunately live in NY which had been affected tremendously by this virus. Americans incudling myself are affected by covid 19 and instead of contacting me asking about my payment or giving me options they seem to be completely oblivious to what's happening in the world. You people are wrong. They are posting all over the site they are here to "help" seems very contradicting.
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August 2018 by Molly Roberson
Well, everyone else seems to have had a lousy experience, but mine was pretty great.When my realtor recommended that I get a second opinion from HomeBridge, I saw these other angry reviews, and was like... uhmmm, yeah, we'll see. So I called Janice Quinn, and immediately we hit it off. I'm not sure about anyone else there but Janice, but if you've got Janice, you've got a force to be reckoned with. :) Janice is incredibly intelligent, patient, and kind. I am a bit OCD about needing to know details and processes. Janice had multiple in depth conversations with me about the mortgage process, what my options were at every step, and really took the time to make sure I knew what was happening and felt comfortable. Any speedbump we hit, Janice immediately had a plan to make it work. Janice was the type of person who would take calls on the weekend, in the evening, while she's out of town -- heck, one time she pulled over on the side of the road to whip out her laptop and help. She could have had our mortgage done in 21 days if we needed it -- but luckily, we didn't.Now I admit that Homebridge could sell my mortgage tomorrow. From here on out, I have no idea what will come. But as far as buying a home and having the best rates, best options, and someone really on your side... I can't recommend Janice enough.
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August 2016 by Charlee Greene
If you have an option, don't get your mortgage through HomeBridge Financial. They're basically debt collectors who also work with mortgages. They were our original mortgage company and everything was mostly fine. Then a month or two into it, they sold the mortgage to a place called CENLAR. They were great. A month or so ago, HomeBridge bought back our mortgage. This is when the problems began.Though the bill came from CENLAR with a posted due date of the standard 30-or-so days out, we were told there would be no late fee within 90 days because the bill had to make it's way back to HomeBridge rather than to CENLAR. We have had to speak with several representatives from HomeBridge, all of which were rude, because starting on the posted due date my boyfriend and I started to receive e-mails and calls from the collections portion of their company. They were harassing us to make a payment by phone, despite an arrangement that had been set up, given the circumstance, to have the bill received by them within 10 days of the posted late fee.The hold times are also ridiculous. Each time we have had to call to re-explain the situation we have had to wait over 40 minutes. This place is awful.
