Advance Auto Parts receives mixed reviews regarding its services. Customers report consistent issues with dumping used oil, facing excuses like contamination or full tanks, and feel the store avoids this service. However, many praise the helpful and knowledgeable staff who provide excellent customer service. Employees are noted for walking customers through options, suggesting warranties, helping with installations, and going above and beyond to find specific parts. While some have experienced poor service in the past, others are recently impressed, noting tremendous help and gratitude for the extra effort. The location and its employees are appreciated by many.
I needed to replace a headlight on my 2015 Nissan Sentra. Mike was great! He walked me through a few options, suggested a 3 year full replacement warranty for $13.00 (not a bad idea since the car is going to my 16 year old next year), and helped me install. I'll be back for sure.
April 2024
from a couple of years that I was there and I got the worst customer service. Recently, I went back and I was so impressed with the service. Thank you
April 2024
Microsoft into great care of me when I needed a new part
