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January 2025 by Jonathan Strong
Delightful experience - I'll be back for more!
As we all started to return to work after the worst of the COVID pandemic was over, I had to be ready for those onsite visits and meetings when dressing for business was again relevant and expected. Living near Princeton, NJ, I looked initially in the area, and found the selection was primarily down to Jos. A. Bank, Men's Wearhouse and Macy's. A few years back Macy's mens' department was well staffed, and one or twice a year they'd have a wonderful sale on Ralph Lauren suits and suit separates, and I treated myself to these every couple of years. No more - the men's suit / slacks / jacket department is a poor facsimile of what it used to be. Very limited selection, incomplete assortment of sizes available across the few lines they carry now. Also such sparse staffing that it seems like there's one guy primarily there to run the register, but nobody knowledgeable to measure you or advise on style and fit. Jos. A. Bank is definitely a step up in experience, but the selection is pretty limited. Men's Wearhouse seems to be a variant of the same model: ok, but limited.
Searching for alternatives I tripped across Brooks Brothers at the Jackson, NJ outlets. I knew about this years ago and it's only a half hour drive for me. I had just stopped even thinking about the outlets there several years ago. So -- still needing a suit or two, I drove to Brooks Brothers in Jackson, and had a fantastic experience.
Unlike the post-apocalyptic feel of virtually any store in a mall (especially Macy's and Penney's it seems), Brooks Brothers is well laid out with numerous items on display. The store is clean, well lit and well maintained. I didn't have to wait for a person at the register to free up and talk to me (as you must in Macy's and Penney's): as soon as I got to about the middle of the store a salesperson (Niobe) came over and asked if I would like help with anything. I told her I was there for a suit, and we got right into it.
We homed in on my size and general description of what I was considering, and she led me to the racks with suits that fit my specs. Instead of interminable searching to find anything that would fit me, she located several options for me to consider over the next 10 or 15 minutes. Unlike Penney's and Macy's, where the dressing rooms look more like a men's room at NYC Amtrak Penn Station where a homeless person might be living, the dressing rooms at Brooks Brothers must be unlocked by a sales person - so they're empty, clean, well lit. Delightful! This is what it used to be like to shop for men's clothing - I had almost forgotten.
Instead of struggling to find anything I might like, as I had in every other store I had visited before this, I had really only come out today for one suit, and wound up having to decide between several - all of which looked great, were well made and well priced.
The sales person who helped me, Niobe, was great. Pleasant, knowledgeable, professional, and attentive -- I didn't have to chase her around the store as I did with sales folk at every other store I had visited.
All in all -- an excellent experience all the way through. The store and selection is fine. The product is very nice (Italian wool, half canvassed construction, nicely stitched seams), hangs very naturally and moves nicely.
After all the frustration at other stores, this was a breath of fresh air. Great experience, came home with an excellent suit (will only need very minor tailoring) at a great price. This will be high on my list for men's clothing going forward.
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December 2024 by James Moore
The gentleman, John, that helped me was very helpful!
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January 2024 by Doyle Hunsinger
found what I was looking for for a grandson for Christmasquality merchandise
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December 2023 by Spring Zhao
Mr Rod is very classy and helpful.
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September 2023 by Jason Pennypacker
Always prompt and helpful with customers. Best factory store
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August 2023 by Ismael Casilla
Of everything
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April 2023 by Rabid Beagle
I came here with my wife to buy some fancy new clothes. The people working here completely ignored us. It was like we were invisible. What a shame for them because we went to Quails a couple of doors down and spent a whole bunch of money. I hope those snotty salespeople work on commissions.Anyway, do yourself a favor and skip the snotty Brook Bros and just go to Quails.
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April 2023 by Christopher Hammer
The entire staff is awesome especially Jelena ?
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February 2023 by Anil Kumar
Merchandise quality is no longer same as I am used to, may be it was one of those vidits
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January 2023 by Mr. B Sr.
Good selection. Prices were great in their clearance section!!! The ladies working there were polite and courteous!!!!
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September 2022 by Amit Sharma
Superb variety for men's clothing. Conney was very patient while I tried around 25 dress shirts.
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September 2022 by Alfonso Clark
I love the clothing The quality is amazing
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August 2022 by Diana S.
The women's clothing was very limited at this location. I thought for sure I'd be able to find a basic black suit. There were only 2 black suit jackets on the rack - size 4 and size 6. They had a few more pairs of pants, but no petite length as far as I could tell. I was so disappointed. The men's section is far bigger so I think that men will have a much easier time shopping here.
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August 2022 by Rocker Martinez
Nice place
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July 2022 by Jack J Iaria
Caters to military everything is wash and wear no ironing.
