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December 2024 by Avrohom
America's least Convenient bank
Waited at the Lakewood branch over an hour to do a simple wire transfer
Came to the Jackson branch and was about the same
Expect a long wait
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November 2024 by suzanne Fortune
Im going a little out of my way to go to another branch. So there’s that.
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July 2024 by Milo Klotzkin
nasty workers
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June 2024 by neli loves ismael Pacheco
The machines are always down and sometimes employees don’t give you the proper service on this bank.
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May 2024 by Sheila Pagan
Awesome experience! High 5 to Nicole Sanchez always a great experience
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February 2024 by Blue “Blue Jeans” Jeans
Always awesome
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February 2024 by Reuven
Great service!
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February 2024 by Amir Ebid
Worst branch ever, uneducated employee and manager. They do not have common sense of what they are doing.
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January 2024 by Meg Schiro
I had to close my debit card due to a fraudulent charge and was told by TD Bank that I could go to my local branch for an immediate replacement. My local branch, the Jackson branch, is 25 min from my house. I drove there this morning only to be told they no longer issue immediate cards. I went completely out of my way to be inconvenienced by Americas most convenient bank. They told me they only mail cards so I left and drove another 25 min home where I called Td Bank through my mobile app to ask why this is a thing. They assured me it isn’t, and it must only be this branch. This is the branch closest to my house and I have to say after 26 years with this bank, I’m considering changing to a different bank. I have several closer to me but I’ve always liked TD. Their website does not indicate that they no longer issue immediate cards.
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January 2024 by Emily W
Michelle, the manager, tried to tell me after I moved across country that I can't access my money without coming in in person. I was buying a house, and she literally tried to tell me I couldn't access my own funds.She was unprofessional, rude, and tried to tell me what "most people" do when they move across country. It actually sounds illegal, the manager trying to keep my money..I called a different branch that I have been to and the manager there was actually helpful. He asked me to give him some time, called me back a few hours later with a solution.Be warned and don't use this branch. Matter of fact, given all of TDs troubles and this experience, I would recommend a different bank entirely.
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November 2023 by Peary Walters
I went here to fixed my online banking problem and Lynn the lady who took care of my case she was wonderful person. Nice to be there!
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November 2023 by Bruce Mills
The best people ever , present and past. Nothing but good things to say?
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July 2023 by Kathleen Tinay
From the minute you walk in the door they greet you with a smile, I love this bank
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July 2023 by Deirdre Harrison
Nicole- matulewich -Sanchez went above and beyond for me! truly the best experience at any branch i ever had. i can’t thank her enough for her kindness and determination to resolve my problem. she deserves every raise and promotion possible.the manager was also great!
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June 2023 by Justin Graves
Very helpful.
