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September 2024 by Andrey Volkov
Why don't they fire Michael? He's an enemy of the bank!
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August 2024 by Rasto Danko
Do not go to this branch of Bank of America, it is run by very arrogant manager Michael, I was making a deposit with a teller and after asking her to adjust the amount being deposited, he , with a smirk on his face, told that he is going to report me and told me that I can take my money away. He made me feel very upset and I’ve canceled the transaction, his reaction was , with the same face expression, you still getting reported, on the top of everything, he refused to issue a bank check to my wife based on a fact that we came together , extremely unprofessional, I will take his advice and take my money to different bank who respect their customers. If bank has to follow their procedures and report suspicious transactions it is absolutely fine. However, he had to ask what the source of funds was, reason for adjustment, bank procedures and do it respectfully. The whole experience made me believe I was looked down at because of my accent and I felt like I was treated like a criminal. This manager’s body language, comments, and the way he treated both of us was shocking and in huge contrast with how usually we get treated in Bank of America. Profiling based on accent and the way people look should not be the reason to talk to us like that or refuse service.
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August 2024 by Marina Nikolaeva
Extremely unprofessional customer service from 2 employees. One is named Michael. When making a deposit we asked to adjust the amount deposited. Instead of doing it as any bank would do, he threatened my husband with reporting. And he refused service to me as well. I have been banking with Bank of America for years and we are leaving it now. Disappointing to deal with a representative such as Michael.
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March 2024 by Tom Mulligan
The Jefferson Branch has been terrible since Leslie, a simpleton, took over as manager. I've had accounts here for 46-years until BofA took over Lake Hopatcong. There was an excellent woman named Hara. Leslie let Elliana, a very nasty person, run the branch to the ground. I'll be meeting with the new branch manager today. I haven't set foot in tjis bank for 2-years.
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December 2023 by M M
Doesn’t have a notary.No one answered the phone when I called at 10:03. They say they open at 10am. She offered PostNet but as someone who has both Merrill Lynch and BOA accounts. Notary services are something they should be offering for free.
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December 2023 by Adam Hansen
TL:DR - David was awesome, helpful, and insightful. Their network hub and add-on employees, not so much.Since it was lunch time, this branch was pretty busy. I stood in line for around 10 minutes, which in the long run, isn't bad. Folks being helped at desks nearby were getting the usual bank spiels, and others on the line were doing more average things like deposits, cashing checks, etc.David was working solo at the bank teller window, and doing a fantastic job. It was obvious he skipped lunch to help us, but he was bright, helpful, and moving things along smoothly. Another employee emerged from the break area, and tried to help some folks on the line with her tablet device - which was when she discovered their network was down. The other employees nearby (who said it might be because they don't work at this branch, either) were having the same problems, so everyone at the desks had to join the one line for the one bank teller window. Just, yikes.When it was my turn, David got me squared away with the Cashier's Checks I needed quickly, precisely, and kindly. It seemed like he was the only one on home turf there - I wonder what happened to the others who usually work there? In any case, if you go here, ask for David. And don't waste your time going to the desks.
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September 2023 by Edin Aguilar
It was a fantastic experience, thanks Christopher for your help and help me with my financial live make it more easier. You’re the best Christopher!
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July 2023 by wendy Barrientos
Went there to ask for a low amount of money and lady made a Huge fight about it yelled at me and didnt let me speack when i Was trying to slove the problem
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June 2023 by Yevgeniy Li
I would put 10 stars.Because very professional managers.Thanks for the help!!!!Special thanks to Christopher !!!!He is the best professional I have ever met.
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May 2023 by Brad Allen
It doesn't get much worse than this place. It doesn't matter if you are putting money in, or taking it out - they have zero interest in helping or working. They would be better off just putting more ATMs there because the people there are not helpful. If you MUST use bank of America go to the one in Roxbury or Denville - this is a really bad location.
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February 2023 by Anthony S
By far the worst bank I’ve ever been to. Been a BOA customer for decades and had the unfortunate circumstance to have to go to this branch. While this location is old and rundown the true problem is the staff. The teller’s main goal is to ruin your day. I had to listen for several hours of her interactions with customers. Her immediate response to you is “no” regardless of the question. On multiple occasions I have been to this branch and there were no managers on staff so if your looking for anything more complicated then depositing money go somewhere else.
This is from one loyal BOA customers to another, since nothing has changed, GO TO ANOTHER BRANCH AVOID THIS LOCATION.
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February 2023 by Olga Blasone
Mary was an absolute delight, and a go-getter! She not only helped us with our question, but expedited all the our customers to get them assisted in the most convenient manner! Mary is the real MVP of that branch! Thank you for your help!
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January 2023 by Gary S
By far the worst bank I’ve ever been to. Been a BOA customer for decades and had the unfortunate circumstance to have to go to this branch. While this location is old and rundown the true problem is the staff. The teller’s main goal is to ruin your day. I had to listen for several hours of her interactions with customers. Her immediate response to you is “no” regardless of the question. On multiple occasions I have been to this branch and there were no managers on staff so if your looking for anything more complicated then depositing money go somewhere else.This is from one loyal BOA customers to another, since nothing has changed, GO TO ANOTHER BRANCH AVOID THIS LOCATION.
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December 2022 by Barbara Lunger
Ugh doesn't open until 10am. Then you have to wait for over 30 minutes to see service person because they have to set up!!? Or they are late coming to work... not at all concerned about the needs of their customers, very disappointed with their new hours and lack of customer service. They need to much much better...I wish I could give them no stars.
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April 2022 by Kushdaddy Ortiz
This is my bank very friendly helpful staff
