-
May 2023 by NARUTO Santos
Brought it in for an oil change. Franky hooked me up. Very respectful and honest. Fast and great service. Will be back again for all my car’s needsServices: Air & cabin filter replacement
-
March 2023 by Anthony Guevarez
I just wanted to take a sec to talk about Frankie and his awesome customer service. My jeep was there for about 2 weeks due to a Dealer backordered part. Frankie called me and updated me every couple days, he also fought for the dealer to Discount me after delaying the repair further. Not only that he told me if the part did not fix my jeep he would do all in his power to fight for a refund from the dealer.I really enjoyed working with him and wish there were more people like him. Thanks for making this unfortunate transaction pleasant and look forward to doing business with you guys in the future.Services: Transmission
-
March 2023 by C4 Logistics
This is a place that I will definitely want to trust. I had problems with my truck and the customer service was amazing explaining and most important proving what was wrong with my vehicle. very friendly and patience staff. they show me the old parts of my truck and replaced by authentic brands from the dealer. definitely will have all my vehicles services in here.Services: Electrical repair
-
February 2023 by Nanette Johnson
My car was towed to Aamco on a Sunday afternoon. I left a note and placed my keys on the drop box. I called Monday morning spoke with Frankie. I received a call a few hours later from Judy letting my know my options to repair the driving shaft and shifting cables. I had my car back by Wednesday. I’m impressed by the turnaround and customer service. Thank you!!! I’ll be back for future services.Service: Transmission
-
January 2023 by Michael Lino
I noticed a strange noise on my back tire so i was recommended from another mechanic because of transmission and wheel problems. I spent over $3k on repairs and weeks because of delayed parts but the tire problem wasnt even fixed. He then asked for another $250 to fix it. Bunch of thieves! Never again will I come back
-
December 2022 by Justin Robertson
I have been using this AAMCO location for years with multiple vehicles. I have always been happy with my service. They are honest and trustworthy. I would highly recommend the Carteret AAMCO for everything from quick fixes to Gas pumps, oil changes, starters ect.Services: Electrical repair
-
December 2022 by Kim Love
Excellent Customer Service! I was fully educated on my vehicles condition & I'm super satisfied with my first time visit. Thank you AAMCO for being so attentive & taking care of my truck. Keep up the great work!Service: Auto engine diagnostic
-
October 2022 by mike battal
This place is great. They fixed the problem the first time. My truck was at the dealer 2 months and they couldn’t fix it. So I dropped if off and my truck was on the road making money for me in 2 days. I will never trust any place else but AAMCO in Carteret NJ.
-
October 2022 by Clemence Stasko
3 weeks ago my minivan broke down 3hrs into a long trip. Luckily we were towed to the parking lot next to the aamco. The next business day, I called and spoke to Frankie and he made me feel reassured that my minivan was going to be in good hands. He dealt with the warranty company on my behalf for 2 weeks trying to get them everything they needed to approve my claim for repair. I credit him for getting them to pay for the whole thing aside of my deductible. Once that was done they worked diligently to get the parts and do the work. When it seemed that it wouldn’t be done in time, Sam volunteered to come in on the weekend and open for me to pick it up. They went above and beyond for me and I am thankful I found them. although I live 3hrs away, I am considering using them for all my ac service and tires needed. Do yourself a favor and call them next time you need a great honest mechanic shop.Service: Transmission
-
October 2022 by Nerisa Eugenia Waterman
What above and beyond!The staff made sure I understood what was included in my seasonal check-up and maintenance package and with my oil change. Staff was polite, and most importantly the establishment was clean. I felt very comfortable inside the establishment. Would definitely return.Service: Oil change
-
January 2022 by Ketan Khatri
I went to Jersey City Aamco on Kennedy blvd to check off my car for check engine light and traction light and to my surprise they did not charge me because the problem was for an gas cap that was not properly closed. Even thought they were very busy they offered to look at my car within an hour notice. They were very professional during the entire time with giving me updates as they came in and I would recommend this place for any car related maintenance or repairs. They will not charge for unnecessary costs.Services: Check engine light diagnostic
-
January 2022 by David Alleyne
When I say this is service stepped up… these guys are an all around A+! I’ve been coming to the Aamco in JC for over a year and they do the best work! Shout outs to Luis for amazing client service. Everytime I call he remembers me. It’s the small details that help retain loyal customers and I appreciate that. Victor always holds it down in the shop as well. Shout out to the mechanics and the rest of the staff also because they are the MVP’s I have NO complaints- quality work ! ?? The entire shop is on point! I can’t thank y’all enough!Services: Check engine light diagnostic
-
January 2022 by Hanna
CONSUMER BEWARE. If I could give this place zero (0) stars I would. 12/27/21 we went in asking for an OIL change and alignment. Only the oil change was completed, as they said we needed a TIE ROD service done and couldnt do the alignment without it. 1/17/22 we returned for the tie rod service and alignment and discovered that they CUT the boots to install the new tie rod!!! WHAT THE ****** The boots are what protect your vehicle from environmental hazards and should NOT be cut, cracked or damaged at all. Why would they do that?! This is NOT quality work.In fact, they charged 2.5 hours of labor for the tie rod and alignment and tried to take a short-cut and CHEAT. After the completion of the tie rod service and alignment, we not only had a DAMAGED BOOT but also new issues arose being: a grinding noise to the right front of the vehicle when turning LEFT, the alignment was off, and we also had a light come on the dashboard to replace the tail lights. AGAIN, WHAT THE ****** 1/18/22 we returned and got into a yelling match instigated by the Owner because he has NO FUNDAMENTAL CUSTOMER SERVICE SKILLS, and NO EMPATHY for others. In fact, he didnt even greet us upon first contact and only escalated the situation by demanding we first calm down! and proceeded to yell at us in front of our child!!! SHAME ON THE ***** for behaving this way. He wasnt trying to hear our complaints or speak to me (despite me being the vehicle owner) and claimed we were arguing for nothing. And, he NOT ONCE apologized for their bad service. What kind of BS customer service is this?!They claim on their website that they are committed to quality work and customer service, and when I reminded the Owner of that he said he doesnt speak to customers and has been doing this job for 43 years, and Im done. You follow me! If thats the case then you, Owner need to remove that FALSE INFORMATION from your website and retire if youre truly done or sell your business! This is not the way to treat any customer, and YOUR TECHNICIAN SCREWED UP. There are consequences for that, and the result is we PAID A HIGH PRICE FOR POOR WORKMANSHIP AND SERVICE!!! Customers are the backbone of businesses. Dont you ever forget that!Long story short, the Owner gave us his word that I will take care of it- the boots, the noise, and the alignment However, they AGAIN LET US DOWN. We left the car at 12:12PM and received NO UPDATE until 5PM when I CALLED to check on my vehicle. I was then told that they just finished the boots and did NOT have time for the alignment. WHAT THE ****** ANOTHER DISAPPOINTMENT. Not only did they do a do a lousy job the first time yet the work is STILL INCOMPLETE. We decided to retrieve our vehicle, as we were not okay leaving the vehicle in their hands any longer; and got a refund for the alignment (and rightfully so!). AAMCO Owner: learn to be nice, and learn to live up to your promises!All this to say, WE WILL NEVER GO BACK TO ANY AAMCO IN OUR LIFETIME. THEY OVER CHARGE FOR NOTHING, CHEAT, LIE, AND TRULY DONT CARE ABOUT CUSTOMERS. >>>>>CONSUMERS, DO YOURSELVES A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!
-
August 2021 by Afaf Muhammad
Great service! Helped with affordable financing for my auto repairs.
-
July 2021 by Collin Desens
The team at the AAMCO Jersey City is awesome! Victor and Louis were great to deal with. I brought my car in for a potentially big job after I had heard my differential needed to be fixed from two different shops. After taking a look they told me the repair wasn't necessary at all! I appreciate their honesty and sticking to their word and I will definitely be going back for future work.
