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July 2025 by عبدالملاك صابر يعقوب
I ordered a birthday cake for my son’s party from BJ’s, and the order was confirmed in advance. But unfortunately, they canceled it at the very last minute without any notice or apology!
This completely ruined the party and deeply disappointed my son who had been looking forward to his cake.
Extremely unprofessional service with zero accountability. I will never rely on them again, and I strongly advise others not to trust them with important occasions.
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July 2025 by Ahmed Saidu
Cheap and usually there are no long lines.
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July 2025 by Judiana Capicuni
Beware: Loyal BJs customers with valid reciepts can still get their car towed in the BJS parking lots anywhere — and they won’t help you.
I’ve been a loyal BJs member for over a decade, spending over $12,000 every Year! there during that time. I always believed they valued their customers. Unfortunately, I learned the hard way that they absolutely do not.
After shopping at BJs (I had my receipt in hand), I came out to find that my car had been towed from their parking lot — by a sketchy towing company that clearly targets families and unsuspecting shoppers. To get my car back, I was forced to pay $182 in cash. On top of that, I had to travel several miles to pick it up. Which was difficult without any transportation.
When I called BJs for help, they simply told me to “call the towing company.” Meanwhile, the towing company told me to “call BJs” to understand why this happened. It’s a complete runaround. BJs essentially washes their hands of the problem, leaving customers stranded and on the hook for outrageous fees.
Let this be a warning: even if you’re a paying customer with a valid receipt, your car can still be towed from the BJs lot. There is absolutely nothing you can do to stop it, and BJs will do nothing to help you afterward.
After spending over $12,000 with them and trusting them for years, this is how they treat loyal members. I will never shop at BJs again, and I urge anyone considering it to think twice.
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I have BJs an opportunity to respond before posting this review and they looked up the purchase I made and I have all records of the events that took place.
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July 2025 by Manish Pandit
Very clean and not crowded most times.
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June 2025 by Nini Nini
Tiffany worst customer service ever
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June 2025 by Nikki Rivera
If you ever need to be refunded from this company good luck. Also pay cash not card. Someone there took my info and preceeded to order a tv for themselves. I usually check my account and stopped that fraud from occurring. Still waiting for my refund. They said they see I was refunded but my bank assured me it wasn't. Now they say they have to have me wait 6 to 8 weeks more. Seriously don't pay with card here not trustworthy.
I finally got my refund but it was mailed to me as a check and 5 months later.
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May 2025 by Pedro Munoz
Awesome place to visit
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May 2025 by Ducheng P
DONT PARK HERE! They tow your car and charge $180
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April 2025 by jillian
If I could give zero stars I would. I did a pick up order half the stuff that gave me was either spoiled or expiring within days and now bjs is giving me a hard time about a refund for those items I even offered to bring them back to the store. I will be taking my business back to Costco
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March 2025 by Rachelle Martins
Customer service is 100% terrible. Never have more than 1-2 people at the busy evening hours and the 1 person keeps needing to run to the register to help associates out. It’s a mess.
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March 2025 by Jiahao Deng
I bought TurboTax software from BJ’s, but when I tried to use it, the activation code had already been redeemed. I went back to the store to return it, but they refused to take it back—even though the product was clearly unusable. I reached out to customer care for help, but the response has been extremely slow and unhelpful. Very disappointed with both the product handling and the customer service. I expected better support for digital products. Would not recommend buying software from BJ’s.
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February 2025 by A A
Horrible customer service at this store, company should not hire a bunch of losers to work here or train them on how to offer good customer service
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January 2025 by Anthony
Great selections and prices.
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August 2024 by Bono Y
shopping carts are terrible!! 2 out of 3 are broken. There is no one inside to ask questions or help you when you can't find the product. The product range is small and of poor quality. Comparing it to Costco would be disrespectful to Costco. There are not enough employees and the ones that do are indifferent.?
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August 2024 by Ferney Mora
They don’t respect de drivers time, 8 hours waiting to be unloaded
