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February 2024 by Bobby R.
Excellent place to get your vehicle repaired. Good people and good service!
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February 2024 by Akira Sembommatsu
Very pleasantly surprised that there is any shop (auto or other) that provides the level of genuine care and service that this place has. Thank you
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February 2024 by Patrick Mbong
Excellent and exceptional service ?
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February 2024 by Cameron Cox
Would steer away from this place. First person I spoke to was lovely, but she handed me off to someone named Mike to discuss a quote and he was incredibly rude and condescending. Maybe he was just having a bad day, but it was the worst experience I have had with a mechanic. Very disappointing.
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February 2024 by Aubrey Bellezza
I’ve had the pleasure of working with East Coast Collision twice to repair my car (5+ years apart). Both instances were comprehensive claims and the team did an excellent job repairing and painting the vehicle.Chris was great with this latest repair. I’d brought the car in for an estimate and fully expected to pay out of pocket for it to be fixed. After gathering some info and asking a few questions, he explained that the damage would likely be covered under my comprehensive coverage (and it was!). I’m incredibly pleased with the work and my car’s paint looks great!
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January 2024 by Anthony J.
They went above and beyond restoring my vehicle to damn near factory new. It looks like a display car fresh off of the showroom floor. I couldn't find one scratch on the car and I know for sure I had some minor scratches that had nothing to do with my claim no exaggeration. I highly recommend them if you need any type of body work. They even have enterprise rental on site.
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January 2024 by WorldviaBelal
The reviews and the fact that it was right around the corner from the accident got me here.This place is awesome!From the reception, to the process, to the follow up and the general respect given to their customers, East Coast Collision excels as a body shop.My baby was struck while it was parked at around 5 am. Insurance informed there were no in networks body shops though East Coast Collision was able to make it happen! From the moment I dropped in to now, being in a rental and already given a two week estimate on the complete repair, (inshAllh, God willing) I know I am in good hands.Thank you the ECCBR team!
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January 2024 by Ed Wiegner
Family owned Professional Auto Body Services.
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January 2024 by Key The Barber
These people took my car and drive it blew my engine and didn’t want to fix it blamed it on all other things I have never has problems before and mind you this was just for a dent they went and touched things they shouldn’t have
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January 2024 by crystal mangan
I gave them four stars because it was a little bit of an inconvenience. Brought my car there for a accident which wasn't my fault. The car had front and back damage. They fixed certain parts and forgot to change out the broken tail light. So I had to go back another day after them having my car for over a week.In the future the car should be looked at before its picked up by the customers. Idk how that was missed.But in the end everything was taken care of and they took my car in right away when I got to the shop. Thanks for everything.I'm still waiting on that phone call for the two things we were stumped on and couldn't figure out. Lol
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December 2023 by Evy RIVERA
I’m very impressed with the customer service East Coast Collision has. The staff here are very nice and patient. I brought my car here after an accident. In almost 2 weeks it was done. I had called a few times to get an update and the person who answered the phone was always pleasant. I had minor damage but my car came out looking new. I def recommend East Coast Collision.
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December 2023 by Bob Green
I am writing to express my profound disappointment and concern regarding the refusal to provide an estimate for repairs needed on my 2017 Mercedes-Benz E-Class following a minor fender bender. This refusal is not only unprofessional but also appears to be in direct violation of New Jersey regulations governing the conduct of licensed auto body repair facilities.The individual handling the estimates at East Coast Auto Body, whom I interacted with, is an older Hispanic male with long hair.As per Section 13:21-21.10 of the New Jersey Administrative Code, it is mandated that every licensed auto body repair facility must provide a written estimate to any customer seeking its services. This estimate should include a total “not-to-exceed” price for the vehicle repair, an itemized breakdown of parts and labor, or the price to complete a specific repair. The term "estimate" is clearly defined as any written determination prepared by an auto body repair facility of the approximate cost of parts and labor needed to perform the requested repair services.Furthermore, Section 13:45A-26C.2 highlights that deceptive practices in the conduct of business by an automotive repair dealer are subject to prosecution under the Consumer Fraud Act. It implies that any refusal to provide an estimate, especially based on discriminatory assumptions about a customer's ability to pay, could be construed as a deceptive practice.Despite repeated requests for a written estimate, which is a reasonable and standard practice in the industry, the estimator provided multiple excuses to avoid fulfilling this obligation. This pattern of conduct was deceptive and untruthful, as it directly contradicts the explicit duties of an auto body repair facility as per New Jersey regulations.The behavior exhibited by your estimator suggests a prejudiced judgment, assuming that I could not afford the repair costs without any factual basis. Such assumptions are not only discriminatory but also damage the trust and integrity expected in the profession and industry.I would like to remind you that consumers who feel they have been treated unfairly have the right to file a complaint with the State Division of Consumer Affairs. If this issue is not promptly resolved, I will not hesitate to take such action.I expect an immediate response to this review and complaint with a written estimate as required by law. Failing to comply with this request could result in further action, including reporting this incident to the appropriate legal and consumer protection agencies.
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December 2023 by Sameena S
Very kind, female-friendly, family owned shop. Excellent communication. I was traveling out of the country and they were able to fix my car earlier than expected. Highly recommend.
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September 2023 by Julius Pelejo
I like this place. I phoned them and told them there was some paint marks on the driver side door of my 2020 Audi Q5 when they were repainting my car. They said to come in and they would examine it. They looked at the car and told me they could buff it out. Waited about 15 minutes and they were done. Did not have to pay out of pocket. Did an amazing job on my car. Would highly recommend them.
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September 2023 by Uzo Njoku
A gang of bikers punched my side mirror in Manhattan and I called East Coast Collision panicking. They calmed me down and told me to come and see them. In a few minutes they fixed my mirror and saved my day
