Geek Squad
Hours:
125 18th St, Jersey City NJ 07310 Hours
About Geek Squad
Based on the reviews, Geek Squad provides helpful and knowledgeable tech support. Employees like Justin and Marco are described as friendly and explain everything well, making customers feel they are not being scammed. The service is quick and professional, handling issues like laptop repairs during appointment times. Customers appreciate the knowledge and efficiency, recommending the business for trustworthy tech support. However, experiences can vary. While some employees like Kevin are great at sales for TVs and soundbars, issues can arise with damaged or out-of-stock items. In such cases, managers like Edward have provided excellent customer service by covering price differences. The main complaint involves the phone bot, which is described as absolute trash when trying to reach a location. Overall, Geek Squad is seen as a place with helpful staff and good service, though the phone system needs improvement.
Most Recent Reviews
September 2025
Justin knows his stuff and is very helpful. I thought they communicated well while I was waiting for the repair and Justin explained everything well. Unlike many places, I did not feel scammed.
August 2025
Had a great experience with Geek Squadโthey helped me fix a minor issue with my laptop during my appointment time, and it was all handled quickly and professionally. It wasnโt something I could figure out on my own, so I really appreciated their knowledge and efficiency. Highly recommend for tech support you can trust.
June 2025
Staff always so courteous, very efficient and professional.
More Comments(25)
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