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January 2024 by Li W.
Not sure why the ratings for this location is so low, it's your standard Home Depot with standard employees. Not any kinder or ruder. Has restrooms, as per usual for Home Depot. Don't be afraid to ask for help, you might need to ask several people because sometimes people don't know what they are doing, but again, standard Home Depot lol. I like to check the items I'm looking for ahead of coming and check if they are in stock before I arrive.
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December 2023 by Gwen S.
I had replacement windows installed in my 1870's home in JC. They did an amazing job. The installer was very skilled and HD was very communicative. I also had custom blinds done. I wish I could remember the employee's name who helped me but she was amazing too. I love my blinds and again HD was very communicative. The installation was smooth and very professional.
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March 2023 by Stephen V.
Nary an attempt at being friendly. I could go into detail on how your employees are hostile, rude, or curt, but I'll summarize with the same energy I got today and last night: cuntiness. Male and female cunts through and through. I'm the easiest customer to deal with--no special situations to explain, no annoying questions with obvious answers, and no resting bitch face--even basic manners from greeting to departure on my end. But your employees are fucking miserable cunts. You deserve your place in Hell.
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February 2023 by elaine e.
Left the city and shopped in Home Depot Holland Tunnel on 12th Ave in Jersey City because the stores in Brookly and Queens had such poor reviews and the Manhattan store a parking, or lack there of. I needed a car to get my purchases home. Also when I had something delivered from the Manhattan store they left it around the corner from my apartment on the sidewalk. $1300 of new bathroom fixtures. Good thing someone from my building saw them along with my name on the label and I could retrieve them before they were stolen. Jersey City Holland Tunnel is one of the best Home Depots that I have been in. Not crowded, and surprisingly had every item I was looking for. But best of all was the staff. They were comeptant and happy to help. And I have been in a lot of Home Depots.Worth the Holland Tunnel Toll.
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October 2022 by Pepe L.
I waited more than 30 minutes and after asking 4 employees for help cutting some wire ...I had to.leave store and look for some other place to get the necessary materials to complete my job
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October 2022 by Google user
The supervisor Ebony Lawrence was very helpful and provides great ervice and support and Mohamed elkhayat and yesenia they all helpful and provides great service thanks to Ebony Lawrence I changed my mind about home depot thanks so much to this amazing supervisor
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August 2022 by Antonio P.
To begin with, I made an order for a gazebo. They canceled the order. Then I made the order again after a month waiting for the day of delivery. They told me that the order had to be canceled because the product was damaged in the transportation. They did not offer me a replacement. they canceled it I ask to speak to a supervisor they left me waiting for an hour when she say my supervisor going to talk to you they hang up the phone For me personally, it is the last time I buy in online at home depot. I waited for the gazebo for a month and it never arrived if I need to buy in the future. I buy it in another store, there are many and with better service.
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July 2022 by Dawn H.
Izzy, Nydera, Akbar and Eileen were super friendly and helpful. Izzy is a great role model for the entire staff. Thank you all for taking excellent care of us!
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June 2022 by Amanda C.
Smaller Home Depot located right next to the Holland tunnel. Make sure you pay attention to the signs pointing towards the entrance or you might find yourself headed straight into NYC. Late spring is a great way to come since they have a beautiful rooftop garden shop with a nice backdrop of all the tall buildings in Jersey City.
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February 2022 by Juliox de los Santos
Muy buena tienda se la recomiendo
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February 2022 by tony bouali
The supervisor Ebony Lawrence was very helpful and provides great ervice and support and Mohamed elkhayat and yesenia they all helpful and provides great service thanks to Ebony Lawrence I changed my mind about home depot thanks so much to this amazing supervisor
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February 2022 by Kyle S.
I looked for a filing cabinet online and was routed to this store spending my afternoon to get here. Once here I asked "where is home office" and the somewhat annoying associate said "we don't have these only online to buy". I said "I came here to specifically see these items" and they said "too bad we never have them just online" to which I responded "too bad as I'll never come back to Home Depot as I can order fully online elsewhere" and they were fine with it
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November 2021 by Francisco R.
I rented a truck from penske what a nightmare I was charged $.99 a mile my bill was $2600 for one week it was supposed to be $1000 people at Home Depot didn't even care they were saying they don't work for Penske and I was back-and-forth with customer service no one even attempted to help me the worst Home Depot ever seen as far as customer service
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October 2021 by Jose Omar H.
Just got off the phone with "customer service" about an inquiry and there's no customer service at all. Very rude employees and unprofessional service.
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July 2021 by Karen T.
I am highly disappointed and dissatisfied with Home Depot at this moment. I am in the process of getting my kitchen remodeled. How convenient to have a HD credit card I thought. I purchased appliances on July 4, 2021 ....paid off the bill on July 13. My bank paid the money out on July 14. So I went to purchase tile yesterday and was told my card was denied. How can this be? I called customer services and was told because I made a large payment there is a hold for about 15 days. WHAT!!! How can this be possible in this day of technology? You punish people who pay their bills off? Your motto "let's do this" Let's do what ...aggravate the customers...I am highly angry and want noting to do with HD right now. This is so unfair on so many levels.
