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October 2023 by Mitchell Miranda
Can't rate this branch enough. As someone moving from overseas I was getting frustrated with the other banks. Christian (or Christian, I didn't get a card) saw me immediately, was extremely helpful, and in no time at all, I was set up with an account and debit card. Thank you so much!
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December 2022 by Christal Hussain
Avoid this branch at all costs. The manager Dwight Dundas is extremely unprofessional and unpleasant. During my time there, he's made numerous unwanted verbal contact with me. I am pleased to no longer associate myself with this branch. I wanted to report Mr. Dwight to HR, but the agony simply wouldn't of been worth my while or response.
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July 2022 by Dwight Dundas
Excellent account opening experience.
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June 2022 by Marcelo García (CustomWorkNJ)
This bank is a disaster, I called to get the pin number they never sent me with the new debit card, they asked me like 8 questions, then said, one question was not correct, and I need to visit a branch, then say goodbye.Today I went to withdraw couple thousands, they only had 20's and 50's...Customer service is very bad, never could register in the app or log in into the web bank...I love chase bank!
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April 2022 by E Town
Incredibly aggressive and rude. Was with HSBC for decades. Not staying with this bank. Appalling customer service behavior.
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October 2021 by Rachit Arora
Attitude problem
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July 2021 by Ulyana Sluzhynska
Tellers NEVER there
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July 2021 by G Fernández
Best bank in the area.
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April 2021 by Magdalena Woch
I love this particular branch of HSBC. They have helped me in many emergencies, like when I left my debit card at the ATM and walked away or when I needed a notary. Everyone there is super nice and ready to help.
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March 2021 by ASTRONOMICAL REVOLUTIONARY
Every month I withdraw cash their is an issueOr an attitude!!
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January 2021 by YZ
I am a premier customer and have been using Hsbc for a long time. I received tly moved to Newport and visited the branch today with a mask. The staff treated me like a covid virus hub and quickly dismissed all my requests.
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September 2020 by Claire STANISLAS
I was a little afraid when I saw the reviews so the positive surprise was even bigger! I had a great service, I found the staff (the employee who received me and her boss who came on her demand to check something) very professional and nice. As I am french and that I arrived a month ago, they took time to help me to understand some details. Everything was perfect.
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July 2020 by Adler Shiga
Very friendly staff in this Branch.
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June 2020 by Agharza F. Malikov
Looking at all these negative reviews put me off initially. But my personal experience with them has so far been very positive. Not a single owner of a 1-star review has written what exactly had happened to them in this branch.
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January 2020 by Tyler Bastys
Horrible bank. Horrible customer service.
