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November 2023 by Wendy H.
An odd experience in buying a car. The salesperson first didn't want to let us test drive it. They then didn't want to tell us how much it cost. They kept saying, "well, it depends," "if I can find this model for you," and "well, how much do you want to pay?" They kept leaving to talk to someone to work out a price and coming back without any additional information. They wanted us to put down a deposit without explaining the cost of the vehicle. After wasting one hour here, we left, and they didn't seem too torn up about it.UPDATE:The salesperson called me to share their side of the story. Apparently, they were taking a while because they were calling around to see what was available. It also only took us an hour of waiting around instead of two hours. I appreciate them taking the time to explain. I still think it would've been better to just say, "We don't have your car at this dealership, but we'll call you if and when we have one to offer." Rather than, "We might be able to get you an offer if we can find your car and you'll have to put down a deposit. To hold the offer." It was just too unclear.
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November 2023 by Monica Krawiec
Jessica at Jersey City Kia is exceptional! Her knowledge of the cars, patience in answering my questions, and overall professionalism made my car-buying experience seamless. She went above and beyond to ensure I found the perfect fit. I highly recommend Jessica for her outstanding service and genuine commitment to customer satisfaction. Five stars! Her positive energy is contagious :)
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November 2023 by Bria McFarlin
Sales consultant Jessica Medina was extremely helpful. She worked well with me to get the vehicle I really wanted. The manager and finance manager Gus were helpful as well!
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November 2023 by Giselle Rodgriguez
I’ve been through many dealerships, and as soon as I came in, Jessica helped me in the most loveliest way possible. She guided me throughout the whole process and was very patient and informative about the Kia Forte I was buying. I would definitely recommend her 1000 times. I’m very happy with my purchase!!!
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November 2023 by Bill Hilger
Edited review:Obviously, the dealership is concerned. I tried, but [your contact information] didn't work.>>Please reach out to me directly at [Your Contact Information] or visit our dealership so that I can personally ensure we address your concerns and work towards a resolution that exceeds your expectations.You lost me. I bought a Kia Soul there before. I wanted to buy another one. I looked online and saw one I was interested in. I called to ask for an appointment for a test drive in that car. I was assured it would be available, and that I'd get the $500 web promo, even though nobody took my name down. When I arrived for my test drive, I waited 30 minutes. Then I was shown 3 other cars, larger, more expensive, and even used that I didn't want. When I insisted on seeing the car I'd made the appointment for, I saw it still was not even "unpacked" - the foam protectors and plastic seat protectors were still in/on the car. I said I wanted to buy that car or something similar, pay cash, but only after a test drive - your salesman wanted to run a credit report on me. When I questioned this, he went back to the manager to "see if he could make an exception".There's more, but this was the most ridiculous stuff. I walked out. I bought a car across the street.There is nothing to be done now. It's over.You can send your boilerplate messages to someone else if you like.
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November 2023 by Romi B
I bought a car from this dealer recently and it was literally the best experience, ESPECIALLY with my sales associate, Jessica. If you want a positive, fast and smooth experience I highly suggest you ask for Jessica. Great personality and made sure everything was covered and I was comfortable with my purchase. Thanks again!!
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November 2023 by Christopher Diaz
Very pleasant dealership. Very nice salesperson named Jessica helped me out with my family’s purchase. She was very patient with us and she explained everything very clearly. I felt very confident purchasing my K5 with her! THANK YOU JESSICA, you’re the best!
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November 2023 by sevval gok
It was a great experience! My sales professional Jessica Medina is such a great person. She is super helpful, answered all my questions, made me feel comfortable a lot. She is AMAZING! I recommend Jersey City Kia everyone!!!
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November 2023 by Muhammad Bilal
went to kia after Toyota of Ramsey was trying charge 6,000 over sticker .Jessie Medina was waiting for my family and me with a big smile . She was not Greedy at all gave me a big discount and went above and beyond to give me special interest rates on finance . very good sales person very nice customer service will also write letter to her boss in appreciation . "Indian friendly staff my family felt welcoming " .
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November 2023 by Giovanna Castro
Jessica really helped me while purchasing my first car. She was so sweet and was straight forward. Loved my experience overall! Definitely recommend you go to Jessica!
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October 2023 by Julia T.
Not here to rate but give a compliment to Mr Spencer Rampersad , thank you for taking time out of your visit schedule and to provide a ride , when most needed .Smalls things like that make a difference in someone's life , never know what type of circumstances people are in.
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August 2023 by Zoltan E.
look for a any place but this one. I dropped my car off and one of the employees smashed my window to get my key out after they locked it in. They refused to pay for the damages and said they are not responsible for the car while it was in there lot, what!? seriously take business else where
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August 2023 by Tristan P.
They tried to play us on paying an extra $10,000 after saying after we bought it and they "forgot to finalize the contract". These people are scammers. DONT BUY FROM HERE
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July 2023 by Juan pablo Carrion
Nice dealer! This is the third car I bought there thanks to Ashley for helping me with everything. I purchased my new car beautiful person Ashley. thank you!
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July 2023 by Karen Feng
Ask for Ashley!!! Professional, responsive, proactive, dedicated, personable, transparent, knowledgeable, I could go on and on. This was my first car leasing experience and as soon as I was assigned to Ashley I knew I was in good hands. Ashley is extremely communicative, cares deeply about her clients, and gives her personal assurance to get you what you want. She does not hesitate to give you options as soon as they're available and is amazing about checking in to make sure you're in the loop. If she doesn't know the answer to something right away she takes it as a follow up and gets back to you immediately which is something I so appreciated.Ashley thank you so much you have made the world of difference in making this a great experience!!
