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June 2025 by Alexandra Gilman
if you need to reach management its like mission impossible.
Will NOT recommend.
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April 2025 by Kim Badu
Overall, I'm having a fantastic experience with excellent service, friendly staff, a quiet and enjoyable atmosphere, and a strong sense of community, all within easy reach of Manhattan.
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March 2025 by Dean
I toured Hudson Point yesterday, and my first impression was terrible. It was initially at the top of my list but quickly dropped off it entirely. Scheduling the tour through “Ella” (the AI assistant) seemed smooth at first, but she kept saying I would receive an ID verification email or SMS—which never arrived. Turns out, I didn’t even need to do any ID verification at all.
I arrived early and asked the front desk if we could tour ahead of schedule since our previous tour ended early. The woman at the desk (more on her later) told me I needed a door code, but I hadn’t been informed of this process, so I had no idea what she was talking about. Since we didn’t have a code, we left and walked over to Portside Towers instead.
At Portside Towers West, the front desk associate (William, I think) was incredibly helpful. He explained how self-guided tours worked, helped me schedule one on the spot, and personally walked us through all the amenities. Most importantly, he showed us to scan the QR codes to book tours at multiple other buildings. Thanks to him, we were able to schedule and tour all the other Equity properties that day—tours we hadn’t even planned. If not for William, we probably wouldn’t have been able to see Hudson Point at all, since “Ella” never sent the necessary door code.
When we finally did tour Hudson Point, the unit itself was clean, presentable, and perfectly fine—but the thing is, that didn’t matter. The sole reason I’m not considering living there is because of my interaction with the front desk woman.
She was glued to her phone, barely acknowledged me, and made zero effort to assist. I had to stand in front of her for what felt like minutes before she even looked up. Compared to every other front desk person I interacted with that day, she was by far the least professional and the least helpful. Like a high school student being forced to work there. The front desk staff is the first and last person you see every day and the one responsible for handling packages. I would hate for her to be that person.
As a side note, the main hallways connecting the apartments were extremely dark... like an escape room lol. It wasn’t a dealbreaker on its own, but it added to the unwelcoming vibe.
Every other Equity building I toured that day (Portside Towers, Madox, 70 Greene) had far more professional and approachable front desk staff. Hudson Point? An easy no for me.
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February 2025 by Luna Spazioso
We have been living here since July 2024 and so far we love it.
The building staff is always helpful and with smile on their face (Kevin, Jose, Patricia, Collin)…also, so far every maintenance requests has been fulfilled efficiently! A special shoutout to Holmer!
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July 2024 by Ethan Newton
Clear instructions and easy move-in.
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May 2024 by Elizabeth Ohlmuller
Holmer was great. He came right away, fixed the problem, and was very courteous and professional.
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December 2023 by Sheira Brayer
Roy is fantastic! Always so helpful and thorough!
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September 2023 by Russell Esco
There are much better options available in this area! I would not recommend this old and breaking complex or useless management company (Equity Residential) to anyone. The whole leasing process was a complete hassle to get started, taking numerous back and forth emails with the leasing agent to ensure we got the correct rent rate and avoided the extra fees they were trying to charge. This company is trying to rip you off at every turn, and the leasing agents are really there to help you. Once our lease started, we faced numerous issues like the dishwasher flooding or the battery for our front door lock failing. Our service requests went unanswered for weeks and even when we did receive service it would take multiple visits (with numerous days between) to get any issue resolved.
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September 2023 by Jonah Wasserman
Ray, Jaq, and the rest of management are awful. Our apartment suffered severe water damage 3 times in 4 months due to the building's terrible plumbing system. They took weeks to stop the water and offered absolutely no compensation or even apologies for making our lives here terrible. The floors are in bad shape too but they refuse to clean it. They're also making it difficult to transfer or break our lease. Complete scam, avoid at all costs.
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September 2023 by Lloyd Wilson
As the other reviews mention, the management (Equity Residential) of this building and its sister complexes are absolutely awful. Specifically, Jaq Newton displays a complete lack of empathy and understanding of tenant issues and routinely ignores issues brought to her and her team. The whole management team requires constant babysitting in order to get any issue resolved, you continuously have to send emails, phone calls, and follow up in person to just get a response (even for emergencies).Aside from the poor management, the units themselves are poorly maintained and prone to issues often (which they won't help you with). The parking garage is covered in pigeon feces and often has pigeon carcasses strewn about. For this price point and distance from train stations, I would AVOID THIS PLACE!!
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September 2023 by Sean Rezash
Great location, great service staff, decent management
Too expensive for the $, too many issues with the building and unit
5/10
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September 2023 by Amela M
Just overall the most unresponsive leasing office. The front desk and maintenance people are always great. But, I am singling out management and the leasing department specifically in this review to say that their response time is weeks, with no update, you will be fighting for a response at every turn. You will have to beg and plead for individuals to give you answers and it’s honestly not worth the hassle considering the cost of this place and the so called “ amenities you receive”. Amenities which include charging you for using the freight elevator to move out.
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September 2023 by Gregory Gorbatov
Roy always does good high quality work.
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September 2023 by Elena B
Roy is always perfect, excellent work is done fast and efficient.
Thank you, Roy!
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September 2023 by T K
Fantastic place to live if you don't mind the 10% to 20% annual rent increases!
