Lids, a popular hat and accessories store, has received overwhelmingly positive reviews from satisfied customers. The store boasts a wide selection of hats, with customers praising the personalization options and the overall shopping experience. Employees like Ty and Matt have been singled out for their exceptional customer service, going above and beyond to ensure customers feel welcomed and assisted. The store's location in the Newport Mall also makes it a convenient shopping destination, with customers appreciating the variety of hats and accessories available. While some customers have noted the need for more t-shirts and jerseys, the overall consensus is that Lids provides a top-notch shopping experience. Customers have expressed their intention to return, highlighting the store's ability to keep them coming back for more personalized and high-quality products.
Ty was the best experience Ive had at any retail store ever i will be going back per paycheck to just get treated properly again
March 2026
This location has become my go-to for hats and trading card supplies. Matt, the manager, is a super great guy and the entire team is always helpful. Can't say enough good things about the location, or the people.
February 2026
I was indecisive while shopping and Matt was a great help! He had great customer service and made my shopping experience a lot easier. 10/10!
