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February 2024 by Dmitriy Khabinski
I had the worst experience purchasing and having a refrigerator delivered from Lowe's. I paid an extra $150 for a 2-day delivery from Lowe's, compared to Home Depot, which had slightly longer delivery time of 4 days. I took a day off work to wait for the confirmed delivery from Lowe's, but it never arrived. Despite attempts to get help from Lowe's customer care, in-store staff, and the external delivery service XPO, no one was able to assist. Based on this experience, I do not recommend buying any appliances from Lowe's. Home Depot is a more reliable and cheaper choice.
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February 2024 by Masroor Khan
Visited Lowe’s today and recently a month ago and Vivian (the Jamaican guy) is the most helpful, the kindest, and super helpful! The other associates saw me struggling but Vivian saw me leaving the garden center with heavy pebble bags and immediately helped me. Helped me at the register. Also loaded the bags in my car since they were heavy. Vivian is the BEST!!! I appreciate him so much. This review is only for Vivian - thank you Vivian for your constant help, great customer service, and for always making my trip to Lowe’s enjoyable.
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January 2024 by Dave Arkais
DON’T BUY ANY BIG-TICKET ITEM FROM JERSEY CITY LOWES THAT NEEDS TO BE DELIVERED. I bought a fridge during the Black Friday sale, JC Lowes associate (Mike) lied to me told me that he fridge would fit and that it would be delivered before the New Year. Delivery got postponed twice. Never got a call from JC Lowes and if I didn’t call them I wouldn’t even know what was going on.They finally try to deliver my fridge in Jan 2024 (over a month later), and the delivery driver measures my doorway and says it can’t fit and I need to contact Lowes to get it figured out and just leaves with the fridge on this truck (didn’t even take the fridge off the truck). I called Lowes they told me it will take 24 hours to get back to me. So, I am without a fridge in my apartment for over a month and a half. I talk to the JC Lowes Store Manager (Jackie) and she is no help either. Just tells me I need to purchase another fridge and so I have to settle for one that they have in-stock if I want it right away. F Jersey City Lowes, I went to Home Depot and right away I get better customer service from the associate (Paola), I told her my doorway size and she told me right then if the fridge would fit or not in the doorway. Didn’t lie to me like (Mike) from Lowes and say the delivery guys will handle it plus lead me on with false hope that the fridge would come sooner than expected. DON’T BUY FROM JERSEY CITY LOWES!
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January 2024 by Yaliana Rondon
Very nice experience here. I was with my mother and we were carrying out some heavy items and a Jamaican gentlemen named Vivian didn’t just stand there he came out and asked us if we needed help. Thank you so much!
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January 2024 by Marita
There is everything for everyone Recommended
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January 2024 by Dave Delacruz
Never disappoint
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January 2024 by Abhijit Naik
Very nicely organized and large store.
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January 2024 by Ray Mitchell
Employees are nice and helpful much better then Home Depot
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January 2024 by Erica LizzyTizzy
I'm just now getting around to posting this review. As a former Lowe's employee, I was so saddened at how my husband was treated.Back in mid October, my husband tried to exchange a bathroom vanity. Admittedly, we had it for awhile but because my husband works 6 days a week, he didn't get around to opening it until his vacation. It had sat in the garage untouched. We open the box and this vanity was TRASHED - the counter top was caved into the cabinet; broken and completely unusable.My husband goes to the store to exchange it. He's told by a supervisor, Corey that because it was past 90 days, even with a Lowe's card, it can't be exchanged, only returned (and it was showing as more expensive online than when we bought it). My husband was curious about this since that's not how it's always been. He said it was a recent change, so my husband asked if it was posted anywhere. I guess Corey was having a bad day because he said:"We can go back and forth about this but we're just wasting each other's time because I'm not going to approve it."When my husband was trying to respond, Corey kept interrupting him and said he "has other stuff to do."My husband and I are really chill people, both having worked service jobs. We know how stressful it can be and how customers can be mean and unreasonable, which is why we never give service workers a hard time. I was absolutely mortified that my husband was treated this way, not only as a customer that spent his hard earned money, but as just a really nice guy that would never devalue another human being like that. I told my husband to return it, and we'd get another one at a nearby Home Depot.I guess Corey heard that the vanity was returned and his name was confirmed because he decided that he would look into the product (pro-tip: always do your research before giving an answer to a customer!). Come to find out, they had 1 left and it was on clearance for about $55 (not posted online). My husband had already left! So Corey called my husband about it, so he had to come back across the bridge to get the, now cheaper, vanity. All that sass for absolutely no reason! It could have been avoided by simply scanning the vanity to see if anything could be done.I spoke to a very nice lady at customer service the next day (I'm sorry I didn't get her name. She was very sweet and professional!) requesting a call back from the store manager, Jackie. I felt that this was a great opportunity for a teachable moment. Many other customers would have yelled and screamed but we aren't like that. We get the struggle! She was very appreciative of that.I never did hear back from the store manager, Jackie, so here I am leaving a review. My husband probably caught Corey on a bad day; it happens, which is why we weren't upset, just extremely disappointed.So, Corey: whatever was going on with you that day, I hope it has improved. I know that working at Lowes is a tough job because I had to brave that monster too. However, you took your anger out on people that would 1000% have your back against the "Karens/Darens" that come into Lowes everyday. That and you don't know what others are going through. Try your best to leave your frustration at the door and lead with kindness and professionalism, especially to set a good example for your associates. It can really make all the difference!
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January 2024 by No One
Customer service is not great definitely need to improve
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January 2024 by Karpaga Vinayagam Ramalakshmanan (Vinay)
One of the best store in jersey city town for home improvement needs and customer representatives were super helpful
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January 2024 by Roberto Urbaez
Whenever I visit this store, I find what I'm looking for, comfortable prices, spacious and organized
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January 2024 by Noum Phojanakong
Took a day off so I can be home when they delivered my snowblower.Guess what… no show not even a courtesy call.I finally call and was told they have it but it wasn’t put on the truck and I need to call back tomorrow and speak to someone named James.Really? Lost a days pay and no phone call that you’re not showing up.Never again Lowe’s will I go to your store
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December 2023 by Ibanez Guitar
this place is a joke. this location has absolutely the worst customer service (and i have been to many lows stores int he area) full of useless people not willing to help you at all. either sleeping in the corners on the forklift seats, hiding somewhere in the darkest in corners, or barely speak any english and dont know anything about any products that lows sells. ive seen a lot bad customer service in that area (dont expect much in jersey city) but this lowes store is beyond horrible. on another level of horrible!
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December 2023 by Nicholas DiLauro
ABSOLUTE WORST CUSTOMER SERVICE I'VE EVER HAD TO DEAL WITH IN MY LIFE!!! We all know customer service usually isn't that good anywhere, but this was a whole new level of horrible. From start to finish, every single employee I had to deal with failed miserably at their job. First off, On 3 separate occassions, my delivery date got pushed back several days with no explanation. No exaggeration, I called customer service/this Jersey City location 25 times, and only 3 times did I even get to speak with anyone. Most of the time, the workers pick up the phone and hang it up immediately. Laziest and most inept workers I've ever had to deal with. The few times I did get through, I was met with rude and lazy workers who it seemed like they were bothered that they actually had to do their jobs. All I ordered was a dryer which continuously kept not getting even loaded onto a truck. The standard answer from every person was "I don't know". Then after finally getting through to the delivery department, the manager named James lied several times to me about my order, promised calling me back which he never did and admitted that they had the several dryer models I ordered just laying there, but they weren't loading it on the truck because no drivers wanted to drive a few extra miles to make the delivery to where I live. Nothing but blatant lies and the most incompetent workers here. Please for the love of God, do not give Jersey City Lowe's or any Lowe's in that matter, your time or money. All they will do is jerk you around because it seems all the workers and even managers have no clue how to do anything and lack basic intelligence. Lowe's will never get a penny from me again. Better off shopping literally anywhere else. Please save yourself the stress and annoyances and wasted hours on hold for nothing. Read all the other recent reviews of this place, a lot of similar experiences, especially with appliances. It really is like a store where all the workers are 7 years old and can't help with anything.