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August 2023 by Gabriela H.
My family and I visited this Macys 8/15. My mom bought a pair a sneakers from the Finish Line shoe department. The sales associate that attended to us was very rude and unprofessional. At the register, the sales associate was very rude to my mom when asking her for her information. When I stated she does not have an email, the sales associate rolled their eyes, and mumbled under there breathe, "how do you not have an email, how do you have a job?" After my mom paid the sales associate, my uncle asked for assistance looking for a pair of girl's shoes. When the sales associate came back, they stated they did not have the size we asked for. We kindly said thank you but before we left, the sales associate handed the display shoe to my uncle and stated, "you need to put this back where you got it from" and walked away from us. Not that it makes a difference, but we did not move the display shoe. The sales associate took the shoe from the display wall and walked into the back to look for the size we asked for. I will not be going back again.
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August 2023 by June-Young C.
It's convenient to get stuff here if you live anywhere in Jersey City, and it's not as bad as Sears. If you have a Macy's credit card ,the deals here are very good. Check out the clearance sections and also the app for the latest sales. For clothes, the changing rooms are a bit messy, but maybe they'll have more staff clean it up when it's not the busy weekends. The furniture isn't the best selection, but the service is great. They'll deliver locally for free and they will help you move it in as well.
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August 2023 by Patrick M.
Horrible customer service at finish line in macys. Employees were laughing at the schedule and wouldn't acknowledge customer. Employee made customer put the shoe back when they didn't have the right size.
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March 2023 by Nicole K.
The staff is so rude and dismissive at this place! They wouldn't let me in to the fitting room 40 min before closing and were very unapologetic and nasty about it! Stay always from this location
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March 2023 by Minh T.
I picked up several door dash orders here and at the time the manager or someone in a leadership role made a comment about another employee who was initially trying to help me. But he had to go in the back and handle other things. And she said something like "what is he doing back there?" Or something like that??? LOL. SOUNDING a little annoyed. But I'm here to say, HE WAS BUSY. He was HELPING. EVERYONE WAS BUSY and WORKING. He was trying his best. ALL GOOD. No worries. THEY HELPED ME. And it all worked out. That comment was unnecessary. But I was helped, and I got all 7 or so items checked out and successfully delivered them to the people of North New Jersey. Despite my anxiety! LOL.
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January 2023 by Denisse Mujica
I had an appointment for makeup at 5 pm in Mac. I arrived at 5:15 pm within the 15-minute grace period, the manager began to attend the cashier, and told me to wait, while another 5 minutes passed to then tell me that he couldn't attend to me because it was only 15 minutes grace period, she didn't care that I told her that I arrived on time and it was my birthday. very bad attention!
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December 2022 by Jenny G.
As a woman, I barely know anything about make up - but Deja in the MAC department really helped me out by educating me a bit & helping me find my foundation & concealer colors. She even helped find a better foundation for my girlfriend - we appreciate you, girllllll!!
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May 2022 by Patrick W.
I almost gave one star. I walked around this store for 15 mins and couldn't find anyone who could help me. It wasn't that I couldn't find employees, it was that the ones I could find would say they didn't know how to help me find what I needed. The lady at the mens counter, Laurie or Lauren was her name, helped me a lot. Sooooooooo helpful. Shes definitely a queen of sales and service. I highly recommend heading to mens if you have questions because that's where the employee who knows what's up is at.
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October 2021 by Jieyu W.
Very rude lady at the return table. Not recommend. Will never come again. Today I tried to return a jacket bought online. According to the store policy, I only need to show my barcode. However, the lady at the return table kept asking me to show my tag. I explained to her and she just not listened. Staff needs to be better trained at this store.
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October 2021 by Carlos F.
Be very careful when using your Macy's Card. On a couple of occasions Ive used it. When the bill came I paid it through my bank account online. On the next billing cycle I get a late notice. I call Macy's and get their (call center). Where I was told that I should pay the bill again and if there is a double payment they would adjust it. When I told the call center person I was going to call my Bank to verify the payment I was told. (OH DON'T DO THAT! JUST SEND ANOTHER PAYMENT). WHAT? Something doesn't smell right here. So I sent MACY'S a letter with the proof of payment from the Bank. And, still get a letter that the account is being sent to collections. IS THIS HOW MACY'S IS MAKING UP FOR LOSSES? No wonder when I'm in one of their stores it's usually empty.
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September 2021 by Audrey F.
I ordered a couch in February 2021. I was told there would be a slight delay. I FINALLY got an email my couch was in stock in August 2021 (6 months later). However, it was in a warehouse in Georgia (I live in NC), and they only deliver to my area once a month. Therefore it would be a few more months until I could actually have it delivered. After calling customer service and complaining, I got it scheduled for 9/20/21. They could only deliver on Mondays so I had to take an entire day off work. They also have a delivery window of 11:30-1:30 and came at 2:30. When they finally came, they brought 2 different colored pieces. It's an L shaped couch and the sofa portion is blue and the chaise is gray (I ordered the whole thing I got gray). So after waiting 7 months they delivered the wrong item. After calling customer service several times and being hung up on they said they would not be able to exchange it until DECEMBER (almost an entire year after I ordered it). I said this was not acceptable. They are trying to move that time frame up but I have not heard anything back yet. Also, when I asked to not charge me until I have the correct item delivered, they said they can't do that and charged me anyway. They said I should have made the choice to refund it instead of exchange (which was not explained to me by the delivery person). So now I have paid for a 2 colored couch sitting in my living room and no date to get it exchanged. It's extremely frustrating. Do not buy from Macy's as if there is anything wrong with your order customer service is a nightmare. I have reported this to BBB. Also, I made a formal complaint on Macy's.com and they have never contacted me back.
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August 2021 by Anastasia B.
This place is trash in terms of customer service. I spend 15min just to try to find one working sales associate to unlock for me a bag I wanted to try on and buy. Literally 5 people ignored me, 2 passed by when I was asking to help me and others were "not my department". Well great I guess ill find Literally any other place to buy a bag I want for my bday for 400$
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July 2021 by Sharon D.
The store selection is pretty good but there hasn't been a single time I've been there since they opened (which was probably 20 years ago by now) that I didn't have an issue with finding a cashier or someone to help me. I gave up on this store a while ago. For example, a couple of years ago I spent over an hour picking out Christmas gifts in the jewelry section and could not get anyone to help me check out. I spent 20 minutes searching for a cashier and for someone to open a display case so I could get some items from there also. I figured they were on break or something so I went back to the counter and waited some more. Hah. After another 10 minutes, I spot someone in the watch section so I run over. Oh, she's on break. How are you on break behind the counter on the sales floor? She finally get off her break and some guy walks up to look at watches and she starts helping him while I have been standing there waiting to check out. I gave up at that point, put everything on her counter and left. Nobody must have brought up in a meeting that when you have a store that sells goods, you should also have cashiers so people can exchange their money for those goods. I've tried to buy a purse, couldn't find a cashier and ended up in a long line in the men's department trying to pay for it while listening to the "Would you like to apply for a Macy's card?" over and over and over again. Why do they want people to apply for their card and hold up the only cashier on the entire floor even more when they can't check people out as it is? Gave up and left. Had to buy a dressy evening jacket, couldn't find any and couldn't find a salesperson. When I finally found one and wanted to try on another size, it wasn't their department. I decided to get it anyway and surprise surprise, no cashiers. I don't remember if I finally found a cashier in Junior's or little girls. It's insane. I'm not the only one with this problem. I always see other people give up and leave the store too.
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May 2021 by Andrew L.
Don't quite get it. It's Saturday afternoon of Memorial Day weekend and on the main floor for women's clothing there are only four cashiers that are open - two each in two checkout areas. Long lines in both and a riot almost breaks out in one of them with customers in the line yelling at a customer who is taking too long to make decisions while at the counter. One of the Macy's employees yells out to the line that there are open cashiers downstairs in men's and other areas and there are other employees organizing merchandise on the floor. It would seem to be Management 101 - assign more employees to service the customers. Even if it means moving cashiers from another floor rather than forcing customers to go to them. For whatever reason, there were also only two fitting rooms open, creating additional lines there. Why make it difficult for customers to shop and purchase? On the plus side, the merchandise was generally arranged well and the appearance of the floor was bright and clean.
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April 2021 by Rajani T.
Pathetic service. I was traveling out of state n they didn't have a way to look me up in their systems and didn't have any other way out. Macys seems to be ok losing customers in Covid times Staff is more focused in wrapping clothes n beautifying store instead of providing good customer service.
