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March 2024 by Heather Burdett
Horrible business practices. They never answer the phone or check messages so good luck trying to cancel or reschedule. I canceled my membership, in person, in front of a manager & I was still charged the following month (they did eventually refund after 2 phone calls). I don’t blame staff, I blame management. I’ve managed wellness studios & I would NEVER not put the customer first.Hoboken location sends out texts with options to confirm, cancel or reschedule. Plus they answer their phones there. Go to Hoboken!
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March 2024 by carolyn Jenkins
Clean,friendly warm atmosphere. My section with Chandler is always very enjoyable
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March 2024 by Yolanda Piacentino
Annette's service was definitely a 5. She hit all the right spots.
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March 2024 by Aman
Massages don’t start on time. I booked a 60 min session and they were done with me in 45 min. If you are that punctual about ending, as well might start on time too.
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March 2024 by Claudia Tiberia
I was attending a wedding in town and had downtime during the day was so happy I could get in for a massage with Brian. It was wonderful!
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March 2024 by Kishan Gobin
I am a member of massage envy and I gifted my dad a session for a facial and the day of the appointment he was taken to the hospital and was in the emergency room which caused him to miss the appointment. I called massage envy to notify them about the siutation and with no understanding or having any type of sympathy the front desk rep was rude and just went and charged my account for not showing up. She told me she will place me on hold to ask a manager and of course she back on the phone within seconds saying that she spoke with the manager and was told that she need to charged for not showing up. When asked to speak with the manager she state the manager isnt there. Left me to think within secs you was able to call a manager and get an answer but I cannot speak with the manager. The front desk rep stated she can put me on call waiting list but still have to charge the account. I explained to her that there are some type of policy for situaions like this and she just got rude and acted like she did not care. I will be reaching out to their head quarters and reporting this to better business bureau. This is poor management and poor customer service. I will not recommend this location again.
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January 2024 by Meghan Feaman
Tried calling this place to make an appointment four times before someone finally answered the phone (they just never returned the message I left them prior & I called within normal business hours). Then tried to make a prenatal appointment for evenings or weekends over the course of the next month/month and a half and they only do prenatal during the days on certain days - I guess you have to be a pregnant lady with a REALLY flexible schedule in order to be a customer here.
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January 2024 by A Richardson
my experience was very relaxing and much needed. From start to finish I received exceptional customer service. Latasha at the front desk was very pleasant and welcoming. Steven my masseuse was very attentive and gave the most amazing massage.
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January 2024 by LaVerne Walker
The massage was good. However, I found it poor business when the front desk staff was not in place at the stated business opening hours. This is the 2nd time I came and was unable to get properly checked in. I suggest that appointments should be an hour after the stated open hour to ensure staff & the establishment are fully ready to receive customers. As it's not a good look for clients who make the effort to come at their appointed time. Massage Envy stresses come in at least 10-15 minutes early, but does not have a team member available - UGH!
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January 2024 by Shannon Harwell
They made a booking error. Turned up to my appointment, and was told there’s no appointment but that the manager will call me in two days…
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January 2024 by Monique
Annette was amazing. I was barely able to walk when I came in but she got me back feeling 100% and relaxed. She even gave me some useful stretching tips to prevent my muscles from tightening again
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January 2024 by Maureen Pimentel
Excellent services
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January 2024 by christopher wall
My experience was wonderful. I’m super active with working out and constantly under a lot of stress due to my occupation in the military. I always find myself in tons of pain and after the session with Fawzia I felt way better. She was thorough, friendly, professional and offered advice to alleviate the pain ( I.E, stretching, Epsom salt baths, ice baths and sauna work). It’s great to have someone who is knowledgeable and who is willing to give recommendations so that you can better yourself while traveling. Thank you so much and I’ll be back as soon as possible!
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January 2024 by Elizabeth Keys
You need to do something about Chandler. I heard him the entire time I was in for a massage and he wasn't even my masseuse.
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January 2024 by Blanca Francisco
I went to Massage Envy just to use my flex benefit card which will expire this year. I experienced the best therapeutic massage in this facility.They are super friendly and very professional.
