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November 2023 by dilbagh choudhary
Steve was patient to address all our questions and concerns. He is knowledgeable and quite honest to share all necessary details to help me make a decision. Would highly recommend Steve if you are looking to buy mattress
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November 2023 by Ankit Desai
We couldn’t be happier with the service we received from Steve! He was super transparent and kind. We would recommend him to anyone buying a new bed!
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November 2023 by Llsh Llsh
I had a great experience. From the moment I walked into the store, I was greeted by Steve, who is friendly and knowledgeable. He took the time to understand my specific needs and helped me find the perfect mattress. His expertise made the entire process smooth and enjoyable. The delivery and setup were hassle-free, and I couldn't be happier with my new mattress.
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November 2023 by richacc
Shayla did an excellent job educating me on the differences between the various types of mattresses the store offers. In the spirit of finding the best customer fit, Shayla helped me find the perfect mattress based on the information I provided. She's a top professional, and I appreciated the experience shopping for a mattress.
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November 2023 by Tina Brennan
Our salesperson, Shayla, was extremely knowledgeable and took the time to help us find the mattress that was best for us and the most amazing pillows! Very professional and followed up with us several times to make sure we had received our delivery notifications and also to make sure we were happy with our purchase! Couldn’t have asked for better customer service!
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October 2023 by Leonard Morneau
Steve did an amazing job helping find a great mattress and gave us a great deal too! He also made the process of choosing a mattress fun and easy. It's only been a few days and absolutely love the mattress already. Delivery was smooth and easy and they had the bed set up in no time.
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September 2023 by Martin Yang
Nick at the store is incredible. He is the most helpful salesperson I ever run into. He is patient as I tried different mattresses. He is knowledgeable, professional, and make you very comfortable. The overall shopping experience at this store exceeds my expectations in every way possible. And it gets better. Nick makes himself available by sharing his mobile number with me, so that I can text him with questions on delivery and other issues. He is responsive, and even went out of his way to help me on his day off. The delivery process is also very smooth and quick. I get notification the day before and the day off. Delivery is punctual and professional. After doing my homework ahead and going through all sorts of horror stories of people buying from direct-to-consumer internet mattress brands, I feel truly fortunate that I chose to buy from this store.
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September 2023 by Maureen D
Steve from the Jersey City, NJ office was beyond helpful with the final selection of our mattress. First and foremost, he was knowledgeable, then came his kindness & patience. He also listened so he could help us select the exact mattress we were looking for.I sometimes feel these types of people skills are lacking today; Steve is not in that category. It was a pleasure working with him and we will recommend Mattress Firm and especially Steve, to others.Thank you. Maureen D.
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September 2023 by Nicole A.
Thank you, Steve for helping my fiancé and I pick out the perfect mattress and base! He answered all of our questions and worked around my schedule to schedule the delivery. We can’t wait to have better sleep!!
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August 2023 by Mariah Measey
From the moment my husband and I walked in, Steve provided the most exceptional, white glove service! We were unsure which mattress to get but told Steve our needs and he was able to allow us to test out a few different ones and ultimately find the mattress of our dreams for our new home! If you are in need, definitely go see Steve!
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August 2023 by Ashley Hinkson
I walked into Mattress Firm today expecting to walk right out from over priced mattresses. To my surprise, I was able to find something extremely comfortable AND affordable! Thank you for the wonderful service and for helping me find the perfect mattress!
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August 2023 by Victor
I just want to start off by saying that Steve was amazing. He was super friendly, nice and knowledgeable. Honestly one of the best sales person i’ve ever dealt with. I was initially looking at a specific mattress for my back problems but he helped me find the right mattress for my exact needs. With my old mattress i would always wake up with a soreness on my lower back. After purchasing the recommend mattress from Steven i now wake up with ZERO back issues. I’m very happy with my purchase. I encourage everyone to go to Steve for all your bed mattress needs he is great! If I’m ever in need of another mattress i will definitely come back to him.
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August 2023 by Lady Godfrey -
If I could give more than 5 stars I would. My experience at the Jersey City store with Steve was amazing. He listened to my needs and came through with a bed I love and at a great price. Thank you Steve for the impeccable service
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August 2023 by Jen Novack
Steve Prestup is an absolutely amazing sales person. He is very professional, very knowledgeable and has just enough humor to put anyone and everyone at ease. He is courteous, kind, thoughtful, and really knows the products in the store inside and out! Please give this man a raise!
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August 2023 by Paula Quaresma
We had great support from Steve, who provided detailed explanation, understood our needs and introduced the best option. We are very happy with our choice and surely recommend Mattress Firm and Steve!
