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August 2023 by Joseph Capaldo
New girl today, wanted to pay 2 months, gave her my number and she said I don't have that number ! Then I paid her and she said I'll get a text back as usual but I didn't. I didn't get a paper receipt. So I hung outside The door waiting on my text message, it never came went back in and told her. Something fishy going on there !!? she finally got The message on my phone but still. I will do business elsewhere from now on !! I've had the same number since 2017 also !! Go figure !!
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June 2023 by Ismael Marcano
The Gentlemen that helped us, gave us a great service and solved the problem we had with the phone.My father is Handicap, but it didn't matter to him. He helped him out as best as he could and he solve the issue. Now My father can use his phone again.Thank you so much Ahmad.
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June 2023 by bella banani
Always customer friendly
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April 2023 by Maureen Rios
Went into this store in March purchased a phone which came out pricy with all the extra stuff they put on it was an upgrade which it said on the sign $109 upgrade but end up paying $189. Then saw a change in my bill come to found out they added an extra line to my phone without my permission plus the number didn’t belong to me and they change my PIN number without my permission. SOMEONE IN THIS PLACE IS RUNNING A SCAM! I REPORTED TO BBB AND TO METRO CUSTOMER SERVICE!
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February 2023 by Harley Rhys
Went to the store and wanted to buy a new iPhone and I had the money on the debit card they took the money off the card but didn’t let me get the phone because I paid with a debit card and not cash so I had to be refunded
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February 2023 by Sam The Test Strip Man
Went in for a SIM card & the lady at the desk lied and told me she can’t sell me just the SIM card & I would have to pay an extra $25 for activation. I told her customer service said they will do it for free over the phone. She said customer service was incorrect. I called back customer service & they shipped me a SIM card for only $10. This location was trying to charge me extra when I only needed a SIM card.
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August 2022 by Alexandra Christopher
I come in with an issue and they1. Don’t listen2. Try to sell me a more expensive plan because THEY DONT LISTEN3. They’re incompetentSave your time. I’m going into Manhattan.
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January 2022 by Malik Rod
Didn't get the young lady name but she was very helpful !! Great service !!
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June 2021 by Zareiah Soloman
Horrible customer service no one ever answers phone manager is never available. They sold me a faulty phone that repeatedly over heats and refused to take it back. Reported them to corporate and the BBB horrible. I will never do business with or refer this location.
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February 2021 by Romeo Gomes
I wish it was possible to give 0 Stars or Negative Stars. I went in to buy a new sim card for an already existing phone because the current sim was having issues. The store associate (LAWRENCE) would not help me and refused to sell me a sim card and even when i knew he was lying about policy and called Customer Care in front of him he refused to help or give me his name or even acknowledge that he was purposely giving me wrong information. He would not even speak to Customer Care when I had them on the phone. They should audit this location and have new employees take over. Even Customer Care told me "They are hiding something and not following policy and protocol, they will be reported and investigated". #You'reFired!
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January 2021 by John Morales
Very kind and thoughtful.
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September 2019 by Alex Vega
Best store. Got a new phone. Great deal. Very professional.
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August 2019 by XXX_999
hahahaha very good customer service!!!! they try to give me the free phone for $50 and she said “ if you don’t like it there is nothing i can do for you today “
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April 2019 by Cy Torres
What kind of business do you conduct. The Arabic rep has a very sarcastic attitude doesnt understand the concept of privacy and honestly has bad customer service skills. For a replacement phone it took me 1 hour. I am very unhappy worse experience every
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December 2018 by alivia jones
good store, good service. best location in jersey city. manager always gives good deals on acc. and they always offer. I would recommend this store.
