Metro by T-Mobile receives positive reviews for its helpful and professional staff. Customers praise employees like Marianne and Marianna for their high level of care, expertise, and ability to resolve issues efficiently, such as phone setup and restoring account access. The service provided by José Luis is highly appreciated, earning high marks for excellent treatment. However, some customers have experienced concerns with billing practices, noting attempts to charge for services that could be done online and unwanted recurring charges. Overall, the store is seen as a helpful place with staff willing to assist, especially for newcomers needing guidance. The store's staff is recognized for their patience, professionalism, and dedication to customer satisfaction.
Thank you Marianne for her high professionalism and care for her clients ! A highly qualified specialist deserves the highest praise !
May 2024
Today José Luis treated me with the treatment and service he offered me. It was excellent. So on a score from 1 to 10 I give it a 10 and if I could I would give it an 11.
December 2023
They proposed to charge me 25 dollars for something I can do for free online, and subscribed me to recurring services and charges that I didn’t ask for
