-
February 2024 by Mark Dukshtein
Eddie and the team are great. I’ve used them for issues at my home and setting up my locks for my business. Will continue using their services.
-
February 2024 by Lisa Peller
Locked out and Monaco came to the rescue! They arrived promptly and exactly when they said they would. The pricing is fair and Mike could not be nicer. Highly recommend Monaco!
-
November 2023 by D A.
Moved into a new apartment and needed to have an unusual pushbutton lock changed. Master locksmith, Eddie, came to my rescue. He was prompt, professional, and knew exactly what needed to be done. I couldn't have been happier!
-
November 2023 by Tuan Trinh
Friendly, knowledgeable and honest service--a rarity these days. Didn't charge anything after coming out to assess and troubleshooting my lock in less than a minute. These guys are a great asset to the community! Thank you!
-
November 2023 by Patrick Gmail
Monaco lock is incredible! I had an emergency with a building in downtown where access was failing at the front door. I called Monaco, and even though they had a jammed schedule, they found time to fit me in within a couple of hours. Eddie came out and was so nice and knowledgeable. He was soon joined by Mike and Vinny of Monaco. Those three quickly identified the problem, retrofitted a new strike and the door is working great! I could not be happier. Not only a great job by Monaco, but the guys were also terrific! Thank you!
-
November 2023 by PBinNJ
I needed someone to replace a high security lock in Jersey City, NJ. Monaco Lock on Newark Ave. was highly recommended by a neighbor. Called and quickly arranged over the phone a new lock and multiple keys in a very short time and at a very reasonable price. The service was quick, efficient and friendly. Highly recommended.
-
November 2023 by Hector Burgos
Counter person is knowledgeable, friendly and professional. Thank you for great service
-
November 2023 by CowBoys4Life O.G
Great customer service they didn't have the type of key I needed
-
August 2023 by Philip P.
After dealing with multiple locksmiths in the area, I was fortunate to find Monaco Lock. Our front door has some strange quirks that required not only expertise, but outside-the-box thinking. Eddie was due to arrive for an on-site estimate but saw our situation was more urgent than originally thought and was able to help us solve the majority of our issues on the spot, and for a very reasonable rate. We will be working with them again for all of our future locksmith needs.
-
July 2023 by Madison M.
I had an emergency where one of my locks was stuck and Monaco showed up so quickly. Any time we have needed a service, they are quick and so friendly. I really appreciate them!
-
June 2023 by Jim Moore
I strongly recommend Monoco Lock and Eddie in particular. He showed up on time and solved the problem with my door handle. He even helped with another issue on my security door that was not part of the order.
-
May 2023 by Paul M.
I stopped into Monaco Locks because I live up the block and am in need of a new front door lock for my home. I told the guy behind the counter I'm interested in the Yale Real Living lock with the Wi-Fi remote option. He quickly said we don't have that, and mumbled something else. When I asked him if he knew what lock I was was talking about he said yeah, we just don't carry that one. I asked him if he could get it and: Do you know how much it is installed? How long might it take to get? All questions went unanswered and he said let me take your number and I'll call you back. Two weeks later, I decided to stop back. Each time I went, the doors were locked and the hands on the plastic clock were pointed to an hour from then. Eventually I made it back there and caught him actually at work. I was The same guy told me I must've given my number to someone else, and that he didn't take it. He was wrong. It was HIM. And it was him that never called me back. At this point I feel like I feel like this guy just doesn't want my money. Then he answers the phone in the middle of our conversation and continues to stay on the phone despite the fact that I already waited about 10 minutes for the previous customer to finish and leave. Then he hangs up and asks for my number again and says let me find out what I can do. I left my number chuckling as I read the numbers aloud. That was about a month ago. He should be calling me back any day now, right? Haha DO NOT USE MONACO LOCKS.
-
November 2022 by Jonathan Allocca
Can't recommend this place highly enough. Super professional and fast. Had an issue with my door for months - they came quickly and diagnosed it immediately. Follow-up appointment was easy to schedule. Pricing was reasonable.
-
October 2022 by Vered P.
You call any company, what do you unfortunately expect more and more these days? Delays getting a human voice (if any ever answers!); people from abroad who do not understand your needs nor your address; exasperated staff; delays in getting service... What a surprise, what a pleasure, and what a feel good service I was given with Monaco Lock in Jersey City when I called them today! A quick response to the call (about two rings only); a pleasant voice clearly stating what they could do for me; a prompt dispatch. And the professional who came to solve the issue (being locked out of the house!) was patient, caring, understanding and so efficient - even getting me extra pointers to void the same issue to occur! No word is too great to review them. And the cost? Unbeatable!
-
October 2022 by Kevin Bing
Excellent customer service. Helped with my lock. Fair price. No drama. Would recommend to anyone
