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February 2024 by Devang Shah
Exceptional Service from Jose Idrovo!I have been working with Jose Idrovo past couple of years, and I must say, his dedication and professionalism truly set him apart. I give him a well-deserved 5-star rating for going above and beyond to assist me with my banking needs. I moved to Texas and my family account is still at the Jersey City location, can't travel eveerytime for banking, but he always comes up with a way to save me a trip. Thank you Jose.
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January 2024 by Russ Terry
My partner and I had an excellent experience at this branch! We tried getting a bank account at Bank of America and were denied but Jose at this location was super helpful with the complicated process of someone not from the United States opening a bank account. He was patient and thorough and we are very grateful to him and for him. I see others have had a negative experience at this bank but I'm optimistic things are better now because we are very satisfied customers.
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November 2023 by Miguel Santana
Excellent atention
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February 2023 by Jesse Shah
Love this branch. Have been coming to this branch for 35 years. Very friendly staff. Had parking lot and very convenient.
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January 2023 by Sara Elkattawy
They are rude worse customer service over the phone ever asked to be transferred to manager waiting almost 15 minutes ?
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November 2022 by Eric Gonzalez
One of the workers there (a middle age woman with blond hair ) (I think she was a supervisor ) was unprofessional and rude. The attitude she gave me as a customer is unacceptable. Of course i am going to close my accounts there. She was working on 11/4/22 and treated customers with no respect
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October 2022 by robert essig
Run don’t walk from this bank . Two weeks to get a new bank card . Lied to numerous times on arrival date . Personally wrote down my address for Rinnata and was promised my card would arrive the next day . Still waiting…
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July 2022 by Adelino Pujals
40 years a loyal customer and counting on. Thank you M&T
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December 2021 by NORYS REYNA
This review is for the M&T bank branch that is located at 587 summit ave Jersey city NJ 07306.The appearance of the building inside is horrible, the staff especially the bank manager is unprofessional, it is clear that the branch manager has no knowledge of Mortgage, or mortgage insurance. Before visiting the M&T bank branch which is located at 587 summit ave Jersey city NJ 07306., think about it, because the manager at this branch of the M&T bank only wastes the customer's time and does not solve the problem. She is a rude and troublesome person, without any kind of education.she does not know how to treat the customer with courtesy and kindness. The manager at this branch of the M&T bank only wastes the customer's time and does not solve the problem. She is a rude and troublesome person, without any kind of education.I did not receive any services, because the bank manager was in contradictions and confusion without knowing what she was doing. She is the most rude person, unprofessional, negligent without knowledge in the profession that she is performing.
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December 2020 by bob James
They need to fix there timings there website and Google say they close at 3pm but in reality they close at 5. PLEASE UPDATE TIMINGS!!
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October 2020 by Nimesh Prajapat
I wish I can give less than 1 star.Not get help at all even i have my account in bank. Definitely not recommend for banking.
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September 2020 by Ruben Torres
Staff is always friendly and courteous. Been coming to this bank for years.
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November 2019 by Charles Adams
This is probably the worse bank ever the service is horrible and the workers are very rude I would NEVER in a million years recommend this bank to anyone
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September 2019 by Ignatiy P.
If you want to be disrespected and looked down upon, this is a place to go. The security person was extremely rude and disrespectful and condescendingly reprimanded me for coming 30 minutes before closing to open an account! Twice! I had to come twice to open an account! The first time he turned me down right away, very disrespectfully telling me that I should not have come 30 minutes before close. A banker came in his support to send me back home (09/06/2019). The next day (09/07/2019) I came again, again I only managed to come 30 minutes before close because you have very odd working hours, one could barely make it before close. The security person, again, very rudely reprimanded me for coming late again: "Why do you always have to come half an hour before close?!", he uttered angrily, and then he very condescendingly pointed me to the banker's desk. Do you think this is a way to talk to your clients? Do you think you are doing me a favor when I bring my business to your bank? I was treated like cattle and you guys really need to vet people you hire.
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August 2019 by kiran patel
I was waiting for so long no one came to attend me
